Devices > Androids and other portables

OT: Appeal to ALL iRiver H series (potential) owners

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Ton:
(Maybe I should post this in the Portable Digital Players part, but I think it draws more attention here).
I assume that there are a lot of iRiver users here and maybe all, or the biggest part of it,  already know it. Still I would like them that don't know to have a look at the MisticRiver forum and in particular to the thread about a petition to iRiver  about a very annoying bug in the H series, that causes the harddisk to keep spinning when it should not, resulting in shorter battery life and unnecessary wear.
Look here:
http://www.iriver.us/index.php?name=PNphpBB2&file=viewtopic&t=2010
and for the petition itself to this:
http://www.iriver.us/index.php?name=PNphpBB2&file=viewtopic&t=2055&sid=610c57bcffc3ebf3e1ef19d704c4d8e5
Please join and sign the petition

Sweet Spot:
A couple of thank you's...Ton, thanks for bringing this up, and getting this posted, to the mods/admins, thank you for allowing Ton to post the link to the petition and thanks to those who may eventually participate.  

Just a quick word. One does not need to be an owner of any Iriver product in order to support the petition. It's basically about getting as much support as possible, regardless of who it comes from. A petition is usually a very good way to get recognition from those who would ordinarily not raise a brow for anything...So I am asking as a personal favour, to all of you who are reading this, to help out your fellow tech junkie/audio enthusiast in a time of need. It's all about community, and I know that the MC community is a good one...

Best regards,
Sweet Spot
Mistic River Admin
valkyre00@yahoo.com

ph_bradley:
why exactly have a petition for support? you just want a show of people agreeing with you. I'm sure iriver are perfectly aware of this bug and are working hard to resolve it. They have been heavily criticised recent;y for being late with their announced firmware release, but really all hard/software companies have delays, even JRiver. where JRiver went right, and iriver went wrong, is the amount of information it fed the avid community. Recently though, JRiver has been keeping schtum about what's going on over there. That's annoying, and it comes across as them doing sod all, perhaps being on holiday. Iriver have this problem, but multiplied many times over because of the sheer lack of information. people assume they aren't listening, and aren't fixing bugs that are reported to them. I, on the other hand, believe they are, and that their silence is simply misinterpreted as lack of care for their users' woes. So perhaps you should create another petition, to stop users whining and to demand more information from IRiver, e.g. a daily update of the progress of their work. Releasing beta's is also a very good idea, however unlike JRiver this is beta FIRMWARE which is more dangerous. so that's out of the question.

Sweet Spot:
Dude, no offense, but I happen to know a few things that some others may not know concerning these issues, and I wouldn't have started this petition if I wasn't sure that it wasn't a good move. I also know, that the Iriver techs have NOT been aware of this issue which has been obvious to a bunch of Mistic River members since last September, but did not take any action and only made small comments here and there out of logic which said that Iriver would be on it.

In fact, a very recent E-mail from Iris, has shown that they were in fact NOT aware of the problem, and that it would be "looked into".  That quoted statement unfortunately, is the typical response which Iriver owners are used to receiving when no real answer is available, or when no real intentions to actually take up the problem seems to be the case.

Don't get me wrong, I do support Iriver, in more ways than one...but should that mean shutting my mouth, when there's an opportunity to show them where there's room for improvement ? No. Because that would make me just a suck up with very little respect for them or myself. Sorry, I'm not the type of person who just sits idly by during crunch time. Not my style.  


--- Quote ---why exactly have a petition for support? you just want a show of people agreeing with you.
--- End quote ---
 That's pretty freegin' offensive to say the least. You really ought to get your facts straight before making such ignorant statements like that. Or at least try and think about someone other than yourself. I didn't start the petition for some self serving reason, like to receive senseless praise or agreement (I could just bash Iriver at their own site for that )  ! I started it FOR people who were confused about the why's and what repercussions those would have, while being suspicious about it from the start. Why exactly has this come up now, more than ever ? Because there are more IHP users now more than ever. Pretty simple logic.

Furthermore, I realize that Iriver have many things to work on, but this petition should alert them to the fact that other things may have to take a back seat while this MAJOR bug, should take priority. There are many other things to be said about this, but I digress, simply because I refuse to turn this into a satisfactory answer for you. If you personally disagree with what I'm doing, that's your business. Just know that there are a LOT more people, including myself obviously, who disagree with you to no end.

ph_bradley:
why exactly have a petition for support? you just want a show of people agreeing with you.

there's no way you can disagree witht this. if people agree with you, your cause has added potential to achieve change. I am not an 'iriver suck-up', i just think that they have such a huge backlog of things to do, the effectiveness of a petition is going to be reduced because frankly, they don't have time to concentrate on petitions. they just need to iron out all the bugs, one by one.

starting up a petition that you take so seriously as to seek out other forums to spam, just to get your particular annoyance higher up in their priorities list, is frankly a disgusting act of self-interest (and when i say self, i include in it all your buddies that decided it would be a good idea to start up a petition for this). Because that's what a petition is (see above). How at all have i been in anyway egocentric?

i want to see this issue sorted as much as you do. I'm concerned that a) my massive battery life possibly doesn't last as long as it possibly could and b) because it's added wear and tear on my harddrive. It simply isn't the case that i disagree with the people signing your petition. I don't.

NEVERTHELESS do you REALLY think that a company that is already a week behind schedule will have the time to give extra consideration (more than they have already) to your issue, whether 300, 500 or even 1000 sign up to your website? I would very much hope to believe they are already working on it. but from the lack of communication on their part i assume they are in a right panic at the moment, and blowing things up out of propotion by effectively screaming in their ears via your petition or their forums (which are a real nightmare, they should turn off anonymous posting and get some proper moderators in). By constantly going OT in other people's bug reports by complaining about your own particular haggle ("hah, if you think that's a problem, check out the hard drive spinning bug, and if you think it shouldn't exist sign my petition" or whatever), you make their forums a complete waste of time.

It would be far more effective to set up a Bugs forum on misitc river forums with clearly presented bug reports, examples of how to replicate the error, and suggestions as to how to iron out the bugs. That way, iriver engineers can work their way through the problems one by one in a clear-cut, effective way. That's what their own forums were meant to do, before they became what they are now.

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