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[JoelWilcox]

MC recognizes my iAudio G3 (with latest firmware 1.40), but cannot synchronize or transfer files to it.  MC reports "The following n files cannot be transferred.  Common errors include insufficient rights or unsupported file type." 

This problem has been reported once before in this forum.  I'm currently evaluating an unregistered version of MC, but otherwise like the program and would like to purchase it.  Possibility that 11.1 will correct this error?

[DarkPenguin]

Do you have a log file of this?

(Help -> Configure Debug logging)

[JoelWilcox]

Good idea:  Here's the log.  Same problem with MC 11.1.91 BTW: dropped file is recognized, error is generated upon transfer attempt.

0177750: Handheld: CHHManager::HandleDrop: Start
0177750: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177750: Handheld: CHHManager::HandleDrop: Start
0177750: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177750: Handheld: CHHManager::HandleDrop: Start
0177750: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177765: Handheld: CHHManager::HandleDrop: Start
0177765: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177765: Handheld: CHHManager::HandleDrop: Start
0177781: Handheld: CHHManager::HandleDrop: Finish (16 ms)
0177781: Handheld: CHHManager::HandleDrop: Start
0177781: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177812: Handheld: CHHManager::HandleDrop: Start
0177812: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177843: Handheld: CHHManager::HandleDrop: Start
0177843: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177859: Handheld: CHHManager::HandleDrop: Start
0177859: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177859: Handheld: CHHManager::HandleDrop: Start
0177859: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177921: Handheld: CHHManager::HandleDrop: Start
0177921: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177953: Handheld: CHHManager::HandleDrop: Start
0177953: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0177984: Handheld: CHHManager::HandleDrop: Start
0177984: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178015: Handheld: CHHManager::HandleDrop: Start
0178015: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178031: Handheld: CHHManager::HandleDrop: Start
0178031: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178031: Handheld: CHHManager::HandleDrop: Start
0178046: Handheld: CHHManager::HandleDrop: Finish (15 ms)
0178062: Handheld: CHHManager::HandleDrop: Start
0178062: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178109: Handheld: CHHManager::HandleDrop: Start
0178109: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178171: Handheld: CHHManager::HandleDrop: Start
0178171: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178234: Handheld: CHHManager::HandleDrop: Start
0178234: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178296: Handheld: CHHManager::HandleDrop: Start
0178296: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178359: Handheld: CHHManager::HandleDrop: Start
0178359: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178359: Handheld: CHHManager::HandleDrop: Start
0178359: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178359: Handheld: CHHManager::HandleDrop: Start
0178359: Handheld: CHHManager::HandleDrop: Finish (0 ms)
0178359: Handheld: CHHManager::HandleDrop: Start
0178359: Handheld: CMCServicesCore::RemoveUnsupportedUploadFiles: Start
0178359: Handheld: CMCServicesCore::RemoveUnsupportedUploadFiles: hhmanager=3b5a98, device janus=0, account janus=0
0178359: Database: MEDIAFILE_IO_LOAD::Load: Loading: C:\Documents and Settings\Wilcox\Application Data\J River\Media Center 11\Library\field (service_ name).jmd
0178359: Handheld: CMCServicesCore::RemoveUnsupportedUploadFiles: Finish (0 ms)
0178359: Handheld: CHHManager::GetFilesFromDevice: Start
0178359: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
0178375: Handheld: CHHManager::GetConversionEncoderPlugin: Start
0178375: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'Ogg Vorbis'(Handheld\$$?$storage#removablemedia#7&1bfdd6be&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}$0)...
0178375: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
0178375: Handheld: CHHManager::HandleDrop: Finish (16 ms)
0178890: Playback: CTransferStatusChecker::AnalyzeFile: Start
0178890: Playback: CTransferStatusChecker::AnalyzeFile: Finish (0 ms)
0179093: Database: MEDIAFILE_IO_LOAD::Load: Loading: C:\Documents and Settings\Wilcox\Application Data\J River\Media Center 11\Library\field (service_ id).jmd
0179093: Playback: CTransferStatusChecker::GetStatus: Start
0179093: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0180093: Handheld: CHHManager::Upload: Start
0180093: Handheld: CHHManager::Upload: Finish (0 ms)
0180109: Handheld: CHHManager::Upload: Start
0180109: Handheld: CHHUploadHelper::UploadFiles: Start
0180109: Handheld: CHHUploadHelper::UploadFiles: Finish (0 ms)
0180109: Handheld: CHHManager::Upload: Finish (0 ms)
0180250: Handheld: CHHUploadHelper::VerifyTransferContinue: Start
0180250: Playback: CTransferStatusChecker::FinalSubmit: Start
0180250: Playback: CTransferStatusChecker::FinalSubmit: running old style burn-rights check
0180250: Playback: CTransferStatusChecker::FinalSubmit: Block until finished...
0180250: Playback: CTransferStatusChecker::FinalSubmit: checking the need for upgrading v9 to v10, bFirstPass=1
0180250: Playback: CTransferStatusChecker::FinalSubmit: upgrade didn't work or was not needed
0180250: Playback: CTransferStatusChecker::FinalSubmit: Finish (0 ms)
0180250: Playback: CTransferStatusChecker::GetStatus: Start
0180250: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0181281: General: CPodcastMain::Update: Start
0181281: General: CPodcastMain::Update: Finish (0 ms)
0182375: Database: MCDB::Save: Start
0182375: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
0182375: Database: MCDB::Save: Finish (0 ms)
0184109: Handheld: CHHUploadHelper::VerifyTransferContinue: Finish (3859 ms)
0184140: Database: MEDIAFILE_IO_LOAD::Load: Loading: C:\Documents and Settings\Wilcox\Application Data\J River\Media Center 11\Library\Cache\File List Sort\Cache (7).dat
0184171: Database: MEDIAFILE_IO_LOAD::Load: Loading: C:\Documents and Settings\Wilcox\Application Data\J River\Media Center 11\Library\Cache\File List Sort\Cache (6).dat
0188109: SDK: CMJAutomation::CMJAutomation: Global Count: 4, Main 0, 43c51c8
0188109: SDK: CMJAutomation::OnFinalRelease: All objects released
0188109: SDK: CMJAutomation::~CMJAutomation: Global Count: 3
0188140: General: CNSOptionsPageInfo::GetDialog: Start
0188140: General: CNSOptionsPageInfo::GetDialog: Options page: File Location (0)
0188140: General: CNSOptionsPageInfo::GetDialog: Creating options page object
0188156: General: CNSOptionsPageInfo::GetDialog: Creating window
0188187: General: CNSOptionsPageInfo::GetDialog: Updating window
0188187: General: CNSOptionsPageInfo::GetDialog: Subclassing window
0188187: General: CNSOptionsPageInfo::GetDialog: Finish (47 ms)
0191203: General: CNSOptionsPageInfo::OnClose: Start
0191203: General: CNSOptionsPageInfo::OnClose: Command: 2
0191203: General: CNSOptionsPageInfo::OnClose: Ending modal loop
0191203: General: CNSOptionsPageInfo::OnClose: Finish (0 ms)

[Matt]

In Options > Handheld > Conversion, pick "Convert if necessary."

This had the wrong default for fresh installs for a few builds.  Let us know if that does the trick.

Thanks!

[JoelWilcox]

That did the trick, Matt.  Many thanks.  Thank you, too, DarkPenguin.   I'm purchasing MC after this post.

One question: I'm curious about the conversion that is taking place that now allows MC to transfer the files.  The files had otherwise copied to and played on the handheld outside of MC.