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[wandima]

can someone help out please everytime i try tu burn a cd i get this message'Error writing pre-gap.Cannot write medium-incompatible..
please guys ive tried everything

[JohnT]

Please post your system info here (Help/System info). Can you burn CD's ok with other apps? How long have you been using MC and did it work ok in the past?

[wandima]

I CAN BURN CDS USING WINDOWS MEDIA PLAYER AND NERO EXPRESS. I HAVE USED IT BEFORE AND IT WAS WORKIN.MY PC IS A DELL DIMENSION INTEL CEL PROCCESSOR AT 2.66 GHZ WITH 512 MB OF RAM

[Alex B]

Do you have any idea what could have changed since the last time it worked? Have you installed new programs or hardware?

Please open Media Center's system info window (Help > System Info). The text content will be copied to the clipboard and you can paste it into your reply (right-click > paste).

Like this:
Media Center Registered 11.1.84 -- C:\Soft\MC\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 2855 MHz MMX / Memory: Total - 1048 MB, Free - 607 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82.2800 / Shlwapi.dll: 6.0.2800 / Shell32.dll: 6.0.2800 / wnaspi32.dll: 4.71 (0002) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive F: HL-DT-STRW/DVD GCC-4480B  Mode:ModeSecure  Type:Auto  Speed:Max
  Drive G: AXV     CD/DVD-ROM        Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: No /  Get cover art: No /  Calc replay gain: No /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive F: HL-DT-ST RW/DVD GCC-4480B   Addr: 2:0:0  Speed:24  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

[wandima]

Media Center Registered 11.1.86 -- C:\Program Files\J River\Media Center 11\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Pentium 4 2645 MHz MMX / Memory: Total - 522 MB, Free - 151 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive D: IDE-CD  R/RW 16x12A       Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: IDE-CD   R/RW 16x12A        Addr: 1:0:0  Speed:16  MaxSpeed:16  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: Yes /. I DONT HAVE A CLUE IF IT MIGHT BE SUMTHING I HAVE DOWNLOADED THAT MIGHT BE CONFLICTING WITH THE CD BURNING,RIPPING IS OK AND NOW I HAVE EVEN UPGRADED TO THE BETA ONE BUT IT IS STILL THE SAME PROBLEM!!

[Mr ChriZ]

Does it occur with Test Mode on? Available from
Tools -> Options - >CD & DVD Burning.

Also have you tried different CDR's?
There was a post recently where someone found certain
media combinations with certain drives were causing issues,
although this wouldn't explain why it then works in WMP etc...

Try to avoid writing in capitals on forum boards.  It means your capslock
is on, press it again to turn it off.   It makes people think you are shouting 

[JohnT]

As a test, enable "test mode" as suggested (nothing will be written to disk so you won't end up with coasters). Also drop the write speed to 4X and turn off the CD-Text option. Don't do anything else on the computer while the burn is taking place. If this works, turn off the "test mode" and try a real burn.  Let us know if you can burn a disk with these options.
Thanks.

[Alex B]

Also, you could disable this:

Use playback settings: Yes

Tools > Options > CD & DVD Burning > Untick: Apply cross-fade and DSP effects to the CD

[JohnT]

That's a good point Alex.
Also, you can create a log file (Help/Configure debug logging...). In the "Types of events to log" window checkmark "CD". Check "output to a log file" and click Ok. Now attempt a CD burn and if it fails, bring up the debug logging window again and click "click to view current log file". Save the text file and email it to me.

johnt @ jriver.com  (remove the spaces)

Thanks.