Topic: Dell DJ & MC v11.1.90 - SLOW Transfers & Other Bugs (Read 9696 times)

sbsp2 · « **on:** December 30, 2005, 10:31:56 am »

There's something wrong with the uploading/syncing with MC v11.1.90 and Dell DJs:

The transfer rate is terrible at around 0.6 MB/sec. I seem to recall this happened early on in v11.0.xxx development as well.

Prior to upgrading from 11.0.<latest> to 11.1.90 I was getting atleast 6.0 MB/sec (and higher).

I did a test transferring 15 tracks using Dell DJ Explorer software and it was roughly 8~10 times quicker than using MC.

----

Also just noticed after syncing (to a selected Playlist in MC of all files on the DJ) and unplugging the DJ, when I plugged it back in MC said it had 52 files to sync!! They were already on the DJ and MC said they were all synced just 30 seconds ago. Something is not right with syncing, I presume. The 52 files 'picked out' where not modified and were completely random (out of some 600+ files on the DJ currently).

After the 52 synced, uplugged DJ and plugged it back in. Now MC says 42 files need to be synced!! Some (not all) of the 42 it just synced in the prior 52-sync attempt.

Next, I deleted all the files off the DJ and synced back 600+ files to it (using MC). Unplugged the DJ, exited MC, restarted MC and plugged the DJ back in. Now, MC says 83 files need to be synced!! and even an entire album is marked to be synced and it is on the DJ and plays fine (I verified).

----

The right-click menu for a Dell DJ node under Drives & Devices is missing some options (like Synchronize).

----

The right-click menu for tracks on your Dell DJ is missing the Select All option (like the iPod's right-click menu has).

IanG · « **Reply #1 on:** January 04, 2006, 06:34:04 am »

I think there may be a general problem here - I've been getting very slow transfers with an iRiver H10 and a generic flash memory player. Transfers to both are fine with Windows Explorer.

Ian G.

DarkPenguin · « **Reply #2 on:** January 04, 2006, 01:06:48 pm »

Quote from: sbsp2 on December 30, 2005, 10:31:56 am

There's something wrong with the uploading/syncing with MC v11.1.90 and Dell DJs:

The transfer rate is terrible at around 0.6 MB/sec. I seem to recall this happened early on in v11.0.xxx development as well.

Prior to upgrading from 11.0.<latest> to 11.1.90 I was getting atleast 6.0 MB/sec (and higher).

I did a test transferring 15 tracks using Dell DJ Explorer software and it was roughly 8~10 times quicker than using MC.

----

Also just noticed after syncing (to a selected Playlist in MC of all files on the DJ) and unplugging the DJ, when I plugged it back in MC said it had 52 files to sync!! They were already on the DJ and MC said they were all synced just 30 seconds ago. Something is not right with syncing, I presume. The 52 files 'picked out' where not modified and were completely random (out of some 600+ files on the DJ currently).

After the 52 synced, uplugged DJ and plugged it back in. Now MC says 42 files need to be synced!! Some (not all) of the 42 it just synced in the prior 52-sync attempt.

Next, I deleted all the files off the DJ and synced back 600+ files to it (using MC). Unplugged the DJ, exited MC, restarted MC and plugged the DJ back in. Now, MC says 83 files need to be synced!! and even an entire album is marked to be synced and it is on the DJ and plays fine (I verified).

----

The right-click menu for a Dell DJ node under Drives & Devices is missing some options (like Synchronize).

----

The right-click menu for tracks on your Dell DJ is missing the Select All option (like the iPod's right-click menu has).

We're working on the menus.

As to the odd syncing issues. Were the files originally put on the device with MC 11.0?

I'm not sure what to tell you about the transfer rate. I haven't seen that.

sbsp2 · « **Reply #3 on:** January 04, 2006, 08:55:12 pm »

Yes, they were put on there with 11.0. Then, to test I deleted them all and added them again (synced by 11.1.90, slowly of course). It appears 11.1 just has a problem syncing (never really gets synced or is misinterpreting what the Dell DJ is reporting).

The slow transfer was an issue in 11.0 development and Steve figured it out and it was not just with the Dell DJ. It appears the problem has resurfaced. What kind of transfer rates to you get when syncing a Dell DJ?

DarkPenguin · « **Reply #4 on:** January 05, 2006, 09:10:48 am »

2mb/sec

Not stunningly fast. But not horrible.

sbsp2 · « **Reply #5 on:** January 05, 2006, 09:24:06 am »

Ok. I'll retest with the latest build and see if I see a difference in speed (for grins).

sbsp2 · « **Reply #6 on:** January 05, 2006, 09:48:52 am »

Retested and still get 0.5~0.7 mb/sec

I have a iPod Nano too. Not plugged in at the time (the dock is though). MC knows (supports) the Nano. Does this make a difference (for you) when you transfer to the Dell Pocket DJ, actually. No other USB devices were plugged in at the time of this test.

DarkPenguin · « **Reply #7 on:** January 05, 2006, 10:00:18 am »

I've had issues with one of my own machines where my high speed USB ports could end up as low speed because I had a slow device plugged in.

That may have been the same machine that forced me to buy a USB PCI card just to get decent USB ports. (My canon scanner just would not run on that machine until I did that. I think the problem chipset was a SIS of some sort.)

Um, perhaps posting a log file when this occurs might be good. Help -> Configure Debug logging. Probably just the handheld stuff.

sbsp2 · « **Reply #8 on:** January 05, 2006, 10:03:24 am »

Ok, I'll do that (logging). I have other devices (Nano, ext HD, etc) that go fast on the same USB port(s) and transfering to the Dell DJ using Dell's DJ Explorer is fast. Just MC 11.1 is slow (weird). I may be able to test with MC 11.0 on another PC and see if it is still fast (like it used to always be).

sbsp2 · « **Reply #9 on:** January 05, 2006, 10:26:42 am »

Ok...I did a test with MC 11.1 and Dell DJ Explorer and transfered the same 4 files (31.8 mb). The DJ Explorers was about 4x faster than MC 11.1. To be honest, maybe that is the usual transfer rate (2.0~2.5 mb/sec) (I could have been off on that 'memory'). The DJ Explorer is definitely always 4x or more faster than MC 11.1 in transfers. Even in aquiring the list of whats on the Dell DJ is faster (blink of the eye) using DJ Explorer.

Here's the log of the MC 11.1 sync of these 4 files (mp3s):

Code: [Select]

0004796: Handheld: CHHManager::Upload: Start
0004796: Handheld: CHHManager::Upload: Finish (0 ms)
0004796: Handheld: CHHManager::Upload: Start
0004796: Handheld: CHHUploadHelper::UploadFiles: Start
0004812: Handheld: CHHUploadHelper::UploadFiles: Finish (16 ms)
0004812: Handheld: CHHManager::Upload: Finish (16 ms)
0004890: Handheld: CHHUploadHelper::VerifyTransferContinue: Start
0004921: Handheld: CHHUploadHelper::VerifyTransferContinue: Finish (31 ms)
0004921: Handheld: CHHManager::GetConversionEncoderPlugin: Start
0004921: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'MP3 Encoder'(Handheld\$$?$usb#vid_041e&pid_4127#01012551be038fd7#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
0004921: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
0004921: Handheld: CHHPluginThread::ProcessCommand: Start
0004921: Handheld: CHHPluginThread::Thread Message Processing: Start
0004937: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0004937: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
0004984: Handheld: CHHPluginThread::ProcessCommand: Finish (63 ms)
0004984: Handheld: CHHPluginThread::ProcessCommand: Start
0004984: Handheld: CHHPluginThread::Thread Message Processing: Start
0004984: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0004984: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
0005031: Handheld: CHHPluginThread::ProcessCommand: Finish (47 ms)
0005031: Handheld: CHHPluginThread::ProcessCommand: Start
0005031: Handheld: CHHPluginThread::Thread Message Processing: Start
0005046: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0018390: Handheld: CHHPluginThread::Thread Message Processing: Finish (13359 ms)
0018406: Handheld: CHHPluginThread::ProcessCommand: Finish (13375 ms)
0018437: Handheld: CHHPluginThread::ProcessCommand: Start
0018437: Handheld: CHHPluginThread::Thread Message Processing: Start
0018437: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0028265: Handheld: CHHPluginThread::Thread Message Processing: Finish (9828 ms)
0028312: Handheld: CHHPluginThread::ProcessCommand: Finish (9875 ms)
0028328: Handheld: CHHPluginThread::ProcessCommand: Start
0028343: Handheld: CHHPluginThread::Thread Message Processing: Start
0028343: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0039921: Handheld: CHHPluginThread::Thread Message Processing: Finish (11578 ms)
0039937: Handheld: CHHPluginThread::ProcessCommand: Finish (11609 ms)
0039953: Handheld: CHHPluginThread::ProcessCommand: Start
0039953: Handheld: CHHPluginThread::Thread Message Processing: Start
0039968: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0053781: Handheld: CHHPluginThread::Thread Message Processing: Finish (13828 ms)
0053796: Handheld: CHHPluginThread::ProcessCommand: Finish (13843 ms)
0053875: Handheld: CHHPluginThread::ProcessCommand: Start
0053875: Handheld: CHHPluginThread::Thread Message Processing: Start
0053875: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0053875: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
0053921: Handheld: CHHPluginThread::ProcessCommand: Finish (46 ms)
0053937: Handheld: CHHPluginThread::ProcessCommand: Start
0053937: Handheld: CHHPluginThread::Thread Message Processing: Start
0053937: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0053937: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
0053984: Handheld: CHHPluginThread::ProcessCommand: Finish (47 ms)
0053984: Handheld: CHHPluginThread::ProcessCommand: Start
0053984: Handheld: CHHPluginThread::Thread Message Processing: Start
0053984: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0053984: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
0054031: Handheld: CHHPluginThread::ProcessCommand: Finish (47 ms)
0054046: Handheld: CHHPluginThread::GetMemoryInfo: Start
0054046: Handheld: CHHPluginThread::Thread Message Processing: Start
0054046: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 1
0054046: Handheld: CHHPluginThread::Thread Message Processing: Finish (0 ms)
0054093: Handheld: CHHPluginThread::GetMemoryInfo: Finish (47 ms)
0054093: Handheld: CHHManager::GetFilesFromDevice: Start
0054093: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
0054125: Handheld: CHHManager::GetConversionEncoderPlugin: Start
0054125: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'MP3 Encoder'(Handheld\$$?$usb#vid_041e&pid_4127#01012551be038fd7#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
0054125: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
0054140: Handheld: CHHManager::GetFilesFromDevice: Start
0054140: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
0054515: Handheld: CHHManager::GetFilesFromDevice: Start
0054531: Handheld: CHHManager::GetFilesFromDevice: Finish (16 ms)
0054531: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
0054531: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
0054562: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
0054578: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (16 ms)
0054593: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
0054593: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)
0054609: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
0054609: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)
0054609: Handheld: CHHManager::GetFilesFromDevice: Start
0054609: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
0054703: Handheld: CHHManager::GetFilesFromDevice: Start
0054703: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)

sbsp2 · « **Reply #10 on:** January 05, 2006, 10:36:31 am »

Also, synchronization is still an issue. MC 11.1 insists 15~80 files are out of sync each time you restart MC or unplug/plugin the Dell DJ (after syncing again and again and again). Sometimes it is many of the same files with the addition of 'new' ones it thought were in-sync last time. It's all strange, but there appears to just be some problem with whatever logic is determining something has 'changed' with a file (as the files are all there already on the Dell DJ). Any idea what the plug-in for Dell DJ handheld support is testing for in this area? File sizes, timestamps, etc?

sbsp2 · « **Reply #11 on:** January 05, 2006, 10:49:11 am »

Just did a test with MC 11.0.316 and Portable Drives 11.0.41 and it transfered at the old (FAST) rate of >2.0 mb/sec. So, something is different using MC 11.1.93 and PD 11.1.92.

DarkPenguin · « **Reply #12 on:** January 05, 2006, 10:52:46 am »

I see the call to GetConversionEncoderPlugin and am wondering if that isn't slowing you down. Should be the same in the old version, however.

sbsp2 · « **Reply #13 on:** January 05, 2006, 11:03:40 am »

Here's the same 4 files uploaded again with more logging turned on, maybe it'll help:

Code: [Select]

0000000: General: Starting logging: Date: 1/5/2006 10:56:55 AM
0000000: General: Log Reset: Logging reset
0003750: Handheld: CHHManager::Upload: Start
0003750: Handheld: CHHManager::Upload: Finish (0 ms)
0003750: Handheld: CHHManager::Upload: Start
0003750: Handheld: CHHUploadHelper::UploadFiles: Start
0003766: Handheld: CHHUploadHelper::UploadFiles: Finish (16 ms)
0003766: Handheld: CHHManager::Upload: Finish (16 ms)
0003797: Handheld: CHHUploadHelper::VerifyTransferContinue: Start
0003797: Playback: CTransferStatusChecker::FinalSubmit: Start
0003797: Playback: CTransferStatusChecker::FinalSubmit: running old style burn-rights check
0003797: Playback: CTransferStatusChecker::FinalSubmit: Block until finished...
0003812: Playback: CTransferStatusChecker::FinalSubmit: checking the need for upgrading v9 to v10, bFirstPass=1
0003812: Playback: CTransferStatusChecker::FinalSubmit: upgrade didn't work or was not needed
0003828: Playback: CTransferStatusChecker::FinalSubmit: Finish (31 ms)
0003828: Playback: CTransferStatusChecker::GetStatus: Start
0003828: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0003828: Playback: CTransferStatusChecker::GetStatus: Start
0003828: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0003828: Playback: CTransferStatusChecker::GetStatus: Start
0003828: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0003844: Playback: CTransferStatusChecker::GetStatus: Start
0003844: Playback: CTransferStatusChecker::GetStatus: Finish (0 ms)
0003844: Handheld: CHHUploadHelper::VerifyTransferContinue: Finish (47 ms)
0004000: Handheld: CHHManager::GetConversionEncoderPlugin: Start
0004000: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'MP3 Encoder'(Handheld\$$?$usb#vid_041e&pid_4127#01012551be038fd7#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
0004000: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
0004000: Handheld: CHHPluginThread::ProcessCommand: Start
0004000: Handheld: CHHPluginThread::Thread Message Processing: Start
0004000: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0004016: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0004016: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1045, FileInfo: 
0004016: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (0 ms)
0004016: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
0004062: Handheld: CHHPluginThread::ProcessCommand: Finish (62 ms)
0004062: Handheld: CHHPluginThread::ProcessCommand: Start
0004062: Handheld: CHHPluginThread::Thread Message Processing: Start
0004062: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0004062: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0004078: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1025, FileInfo: 
0004078: Handheld: CWMDMSupport::Upload: Start
0004094: Handheld: CWMDMSupport::Upload: Checking to make sure device is ready
0004094: Handheld: CWMDMSupport::Upload: Analyzing upload
0004109: Handheld: CWMDMSupport::Upload: Beginning upload
0004109: Handheld: CWMDMSupport::Upload: Updating filename
0004109: Handheld: CWMDMSupport::Upload: Performing WMDM transfer
0004109: Handheld: CWMDMSupport::Upload: Testing file to make sure it's not in use
0004125: Handheld: CWMDMSupport::Upload: Upload path: 
0004125: Handheld: CWMDMSupport::Upload: Upload storage: 90786628
0004125: Handheld: CWMDMSupport::UploadFile: Start
0004125: Handheld: CWMDMSupport::UploadFile: Getting storage interface
0004141: Handheld: CWMDMSupport::UploadFile: Getting storage control
0004141: Handheld: CWMDMSupport::UploadFile: Creating metadata object
0004141: Handheld: CWMDMSupport::UploadFile: Updating metadata object
0004156: Handheld: CWMDMSupport::UploadFile: Updating format code
0004156: Handheld: CWMDMSupport::UploadFile: Performing Insert3(...) to store item
0017703: Handheld: CWMDMSupport::UploadFile: Insert3(...) hr: 0
0017703: Handheld: CWMDMSupport::UploadFile: Finish (13578 ms)
0017703: Handheld: CWMDMSupport::Upload: Finish (13625 ms)
0017703: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (13641 ms)
0017719: Handheld: CHHPluginThread::Thread Message Processing: Finish (13657 ms)
0017734: Handheld: CHHPluginThread::ProcessCommand: Finish (13672 ms)
0019453: Handheld: CHHPluginThread::ProcessCommand: Start
0019453: Handheld: CHHPluginThread::Thread Message Processing: Start
0019469: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0019469: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0019469: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1025, FileInfo: 
0019484: Handheld: CWMDMSupport::Upload: Start
0019484: Handheld: CWMDMSupport::Upload: Checking to make sure device is ready
0019484: Handheld: CWMDMSupport::Upload: Analyzing upload
0019484: Handheld: CWMDMSupport::Upload: Beginning upload
0019500: Handheld: CWMDMSupport::Upload: Updating filename
0019500: Handheld: CWMDMSupport::Upload: Performing WMDM transfer
0019500: Handheld: CWMDMSupport::Upload: Testing file to make sure it's not in use
0019500: Handheld: CWMDMSupport::Upload: Upload path: 
0019500: Handheld: CWMDMSupport::Upload: Upload storage: 90786628
0019500: Handheld: CWMDMSupport::UploadFile: Start
0019500: Handheld: CWMDMSupport::UploadFile: Getting storage interface
0019516: Handheld: CWMDMSupport::UploadFile: Getting storage control
0019516: Handheld: CWMDMSupport::UploadFile: Creating metadata object
0019516: Handheld: CWMDMSupport::UploadFile: Updating metadata object
0019516: Handheld: CWMDMSupport::UploadFile: Updating format code
0019516: Handheld: CWMDMSupport::UploadFile: Performing Insert3(...) to store item
0029750: Handheld: CWMDMSupport::UploadFile: Insert3(...) hr: 0
0029750: Handheld: CWMDMSupport::UploadFile: Finish (10250 ms)
0029750: Handheld: CWMDMSupport::Upload: Finish (10266 ms)
0029750: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (10281 ms)
0029750: Handheld: CHHPluginThread::Thread Message Processing: Finish (10297 ms)
0029766: Handheld: CHHPluginThread::ProcessCommand: Finish (10313 ms)
0029781: Handheld: CHHPluginThread::ProcessCommand: Start
0029797: Handheld: CHHPluginThread::Thread Message Processing: Start
0029797: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0029797: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0029797: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1025, FileInfo: 
0029797: Handheld: CWMDMSupport::Upload: Start
0029812: Handheld: CWMDMSupport::Upload: Checking to make sure device is ready
0029812: Handheld: CWMDMSupport::Upload: Analyzing upload
0029812: Handheld: CWMDMSupport::Upload: Beginning upload
0029812: Handheld: CWMDMSupport::Upload: Updating filename
0029812: Handheld: CWMDMSupport::Upload: Performing WMDM transfer
0029812: Handheld: CWMDMSupport::Upload: Testing file to make sure it's not in use
0029828: Handheld: CWMDMSupport::Upload: Upload path: 
0029828: Handheld: CWMDMSupport::Upload: Upload storage: 90786628
0029828: Handheld: CWMDMSupport::UploadFile: Start
0029828: Handheld: CWMDMSupport::UploadFile: Getting storage interface
0029828: Handheld: CWMDMSupport::UploadFile: Getting storage control

sbsp2 · « **Reply #14 on:** January 05, 2006, 11:04:43 am »

cont:

Code: [Select]

0029828: Handheld: CWMDMSupport::UploadFile: Creating metadata object
0029828: Handheld: CWMDMSupport::UploadFile: Updating metadata object
0029844: Handheld: CWMDMSupport::UploadFile: Updating format code
0029844: Handheld: CWMDMSupport::UploadFile: Performing Insert3(...) to store item
0042937: Handheld: CWMDMSupport::UploadFile: Insert3(...) hr: 0
0042937: Handheld: CWMDMSupport::UploadFile: Finish (13109 ms)
0042937: Handheld: CWMDMSupport::Upload: Finish (13140 ms)
0042937: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (13140 ms)
0042937: Handheld: CHHPluginThread::Thread Message Processing: Finish (13140 ms)
0042953: Handheld: CHHPluginThread::ProcessCommand: Finish (13172 ms)
0042984: Handheld: CHHPluginThread::ProcessCommand: Start
0042984: Handheld: CHHPluginThread::Thread Message Processing: Start
0042984: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0042984: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0042984: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1025, FileInfo: 
0042984: Handheld: CWMDMSupport::Upload: Start
0043000: Handheld: CWMDMSupport::Upload: Checking to make sure device is ready
0043000: Handheld: CWMDMSupport::Upload: Analyzing upload
0043000: Handheld: CWMDMSupport::Upload: Beginning upload
0043000: Handheld: CWMDMSupport::Upload: Updating filename
0043000: Handheld: CWMDMSupport::Upload: Performing WMDM transfer
0043000: Handheld: CWMDMSupport::Upload: Testing file to make sure it's not in use
0043000: Handheld: CWMDMSupport::Upload: Upload path: 
0043016: Handheld: CWMDMSupport::Upload: Upload storage: 90786628
0043016: Handheld: CWMDMSupport::UploadFile: Start
0043016: Handheld: CWMDMSupport::UploadFile: Getting storage interface
0043016: Handheld: CWMDMSupport::UploadFile: Getting storage control
0043016: Handheld: CWMDMSupport::UploadFile: Creating metadata object
0043016: Handheld: CWMDMSupport::UploadFile: Updating metadata object
0043016: Handheld: CWMDMSupport::UploadFile: Updating format code
0043031: Handheld: CWMDMSupport::UploadFile: Performing Insert3(...) to store item
0058187: Handheld: CWMDMSupport::UploadFile: Insert3(...) hr: 0
0058187: Handheld: CWMDMSupport::UploadFile: Finish (15171 ms)
0058187: Handheld: CWMDMSupport::Upload: Finish (15203 ms)
0058203: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (15219 ms)
0058203: Handheld: CHHPluginThread::Thread Message Processing: Finish (15219 ms)
0058219: Handheld: CHHPluginThread::ProcessCommand: Finish (15235 ms)
0058250: Handheld: CHHPluginThread::ProcessCommand: Start
0058250: Handheld: CHHPluginThread::Thread Message Processing: Start
0058250: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0058250: Handheld: CPortableDriveWMDM::ProcessCommand: Start
0058250: Handheld: CPortableDriveWMDM::ProcessCommand: Command: 1028, FileInfo: 
0058250: Handheld: CPortableDriveWMDM::ProcessCommand: Finish (0 ms)
0058266: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
0058297: Handheld: CHHPluginThread::ProcessCommand: Finish (47 ms)
0058297: Service: CServicesPlugins::SetInfo: Start
0058297: Service: CServicesPlugins::SetInfo: Service(Audible)::SetInfo("Set: Device Sync", "<XMLPH version="1.0"><Item Name="Tracks">4</Item>
<Item Name="Result">1</Item>
<Item Name="PDLTracks">0</Item>
<Item Name="SDLTracks">0</Item>
</XMLPH>")
0058297: Service: CServicesPlugins::SetInfo: Finish (0 ms)
0058312: Handheld: CHHPluginThread::GetMemoryInfo: Start
0058312: Handheld: CHHPluginThread::Thread Message Processing: Start
0058312: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 1
0058312: Handheld: CPortableDriveWMDM::GetMemoryInfo: Start
0058312: Handheld: CWMDMSupport::GetTotalandAvailableSize: Start
0058312: Handheld: CWMDMSupport::GetTotalandAvailableSize: Storage globals: 2184740
0058328: Handheld: CWMDMSupport::GetTotalandAvailableSize: Total: 4979793920
0058328: Handheld: CWMDMSupport::GetTotalandAvailableSize: Bad: 0
0058328: Handheld: CWMDMSupport::GetTotalandAvailableSize: Free: 247668736
0058328: Handheld: CWMDMSupport::GetTotalandAvailableSize: Finish (16 ms)
0058328: Handheld: CPortableDriveWMDM::GetMemoryInfo: Finish (16 ms)
0058328: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
0058359: Handheld: CHHPluginThread::GetMemoryInfo: Finish (47 ms)
0058359: Handheld: CHHManager::GetFilesFromDevice: Start
0058359: Handheld: CHHManager::GetFilesFromDevice: Finish (0 ms)
0058391: Handheld: CHHManager::GetConversionEncoderPlugin: Start
0058391: Handheld: CHHManager::GetConversionEncoderPlugin: Creating encoder plugin: 'MP3 Encoder'(Handheld\$$?$usb#vid_041e&pid_4127#01012551be038fd7#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0)...
0058391: Handheld: CHHManager::GetConversionEncoderPlugin: Finish (0 ms)
0058703: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Start
0058703: Handheld: CMCHandheldViewInfo::CMCHandheldViewInfo(): Finish (0 ms)
0058734: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Start
0058734: Handheld: CMCHandheldViewInfo::~CMCHandheldViewInfo(): Finish (0 ms)

sbsp2 · « **Reply #15 on:** January 05, 2006, 11:06:19 am »

It appears "CWMDMSupport::UploadFile: Performing Insert3(...) to store item" takes all the time (longer).

DarkPenguin · « **Reply #16 on:** January 05, 2006, 11:19:22 am »

We used to use a Nomad plugin but now we use the standard WMDM.

Could you do a comparison with Windows Media Player? It should also be using WMDM.

sbsp2 · « **Reply #17 on:** January 05, 2006, 11:33:57 am »

Ok...WMP 10 is slow like MC (guess because WMDM). Dragging to Windows Explorer node is slow. Only using Dell DJ Explorer node under Windows Explorer (or standalone) is fast.

That sux...am I out-of-luck? Any clue why WMDM would be fast on your PC and not mine (a DELL 4700 less than 1 year old). It can't be hardware, must be some software config issue or something. I have all the MS updates (I rechecked just now). I'm looking around now in Control Panel applets to see if I can tweak anything. If you have any suggestions, I'd be glad to hear them.

Also, any clue on the sync problems??

DarkPenguin · « **Reply #18 on:** January 05, 2006, 12:05:08 pm »

You might try deleting the MC.dic files from the device. Then in options do a redetect. This will trash your settings.

You've already tried formatting, right? (Or deleting all the files off it.)

sbsp2 · « **Reply #19 on:** January 05, 2006, 12:12:55 pm »

I will try again...I can't see MC.dic directly (at all) (using any program). Not sure how that would slow down WMP as well.

Also, I'm not using PlayForSure firmware, are you? What DELL DJ (or Pocket DJ) firmware do you use in your DJ testing?

DarkPenguin · « **Reply #20 on:** January 05, 2006, 12:19:45 pm »

I was responding to the sync issues.

Looks like version 1.00.09.

I just brought up explorer and double clicked the dell dj. The MC files were there.

sbsp2 · « **Reply #21 on:** January 05, 2006, 12:27:35 pm »

Do you have a drive letter assigned for the Dell DJ in Windows Explorer? I don't.

I have a special Dell DJ Explore node (plug-in) and Dell Pocket DJ node (available from control panel as well). Do you have these as well?

DarkPenguin · « **Reply #22 on:** January 05, 2006, 01:27:20 pm »

Not a drive but it shows up as Dell Digital Jukebox (My Jukebox) Portable Media Device.

And in the control panel I have a Portable Media Device Node.

sbsp2 · « **Reply #23 on:** January 05, 2006, 02:04:42 pm »

I upgraded from the latest non-PlayForSure firmware to the latest PlayForSure firmware for my Dell Pocket DJ and now it all works. The transfer rate is 3.7 mb/sec and higher (at times) now!! I'm currently uploading 4.6 gb to the Dell DJ. When it's all done, I'll see if playlist synchronization works correctly and report back.

sbsp2 · « **Reply #24 on:** January 05, 2006, 02:42:55 pm »

Great...all is well now as synchronizations work too and, new feature, the playlists actually get stored on the Dell DJ (previously just the files included in the playlist got downloaded).

DarkPenguin · « **Reply #25 on:** January 05, 2006, 02:49:10 pm »

Cool.

sbsp2 · « **Reply #26 on:** January 05, 2006, 02:55:20 pm »

Newest bug:

Now that playlists are listed under the Dell DJ node (under Drives & Devices), when you select a playlist the corresponding tracks are not listed (like are with an iPod). Also, under iPod there is a Playlist node then the playlists are under it. For Dell DJ, there is no Playlist node as each playlist is listed directly under Dell DJ. Can this not be consistant? Also, iPod as Artists, Album and Genre nodes, Dell DJ does not have them (only viewable in the contents pane on the right). Is this not possible either (to be consistant)?

sbsp2 · « **Reply #27 on:** January 06, 2006, 10:50:28 am »

DarkPenguin,

Do you have the same playlist issues I'm seeing? Comments?

DarkPenguin · « **Reply #28 on:** January 06, 2006, 10:56:44 am »

Nope. Having different playlist issues.

sbsp2 · « **Reply #29 on:** January 10, 2006, 10:17:28 am »

What's the current thinking on playlist issues? WMDM problem and really out of your control?

DarkPenguin · « **Reply #30 on:** January 10, 2006, 10:21:52 am »

I've been sidetracked so I haven't had a chance to get back into this. Sorry.

DarkPenguin · « **Reply #31 on:** January 10, 2006, 11:05:43 am »

Um, what I'm seeing is playlists not supported by WMDM for that device.

I might have an old firmware. What are you running? (And where did you find it? If you happen to have that.)

sbsp2 · « **Reply #32 on:** January 10, 2006, 12:44:09 pm »

Quote from: DarkPenguin on January 10, 2006, 11:05:43 am

Um, what I'm seeing is playlists not supported by WMDM for that device.

I might have an old firmware. What are you running? (And where did you find it? If you happen to have that.)

I get all Dell DJ and Pocket DJ firmware from Dell's website. I'm runing the Play-For-Sure enabled firmware now (because of sync speed problems that started this thread). Information says: 2.20.07 is the version currently. The 1.xx.xx versions were/are not Play-For-Sure enabled.

Dell DJ firmware.
Dell Pocket DJ firmware.

sbsp2 · « **Reply #33 on:** January 10, 2006, 08:19:36 pm »

Update to the Playlist problems:

I built three Playlists that are in the sync playlists for my Dell DJ. Each playlist has 63~65 tracks from a master playlist of all the tracks on my Dell DJ (a master sync list, basically, for my Dell DJ). When synching all playlists with the Dell DJ (four total), the 3 subset playlists only end up with about 15 tracks in each on the Dell DJ (in the correct order, just missing 50 or so tracks that are in the playlists in MC). The master playlist (off all the tracks) syncs fine (has all 600+ tracks in it, basically).

DarkPenguin · « **Reply #34 on:** January 11, 2006, 09:45:04 am »

This is the playlists, right? The files are actually there?

sbsp2 · « **Reply #35 on:** January 11, 2006, 10:45:08 am »

Yes, the files are all there. Just the playlists are 'mising' (dropping) tracks when syncing (they don't match what is defined in MC). Basically, I have one large master playlist that contains all the tracks on my Dell DJ (650+ tracks). Then I have 3 playlists that each contain 1 track from each album in the master playlist (in random order).

Now, I think the actual 650+ master playlist is missing tracks as well when synced with the DJ. Again, all the tracks are there and just the playlist is dropping tracks.

DarkPenguin · « **Reply #36 on:** January 11, 2006, 01:29:10 pm »

Was talking to John. It looks like I'm running an older version of the Dell DJ. So I think I'm out of luck on the playlist front.

John is looking for a player that exhibits the same (or a similar) failure mode.

sbsp2 · « **Reply #37 on:** January 11, 2006, 02:13:06 pm »

You mean by older a Gen 1 DJ with the white front on it?

Or do you mean a Gen 2 DJ with an older version of the firmware? If older firmware, can you not install the latest version from the links I provided above?

DarkPenguin · « **Reply #38 on:** January 11, 2006, 02:48:03 pm »

Silver/Gray front.

I'm assuming it is a gen 1. Most recent firmware is 1.20.03.

sbsp2 · « **Reply #39 on:** January 12, 2006, 12:40:05 pm »

John,

I think I can safely say that tracks only get put in the playlist on Dell DJ (like Nomad) if the track(s) in the playlist have to be uploaded to the Dell DJ. Other tracks (in the playlist) that exist currently on the Dell DJ and don't need to be re-uploaded do not get added properly to the playlist (on the Dell DJ).

Any progress on this problem that another user said only started in build 95 or so? (I don't know when it started, really).

sbsp2 · « **Reply #40 on:** January 16, 2006, 10:15:24 pm »

Anybody,

Do you think playlist support will work (be fixed) someday (soon) for MC 11.1 release?

Thanks.

DarkPenguin · « **Reply #41 on:** January 17, 2006, 01:52:51 pm »

Not until we can duplicate the problem.

sbsp2 · « **Reply #42 on:** January 17, 2006, 02:24:05 pm »

Wow, I thought it was stated already that you and John were having playlist problems (seen 'em). I thought John was even working on a fix (related to Nomad, same issues). I guess I misunderstood (sorry).

So, as you see it there, there is no problem with playlist support for Dell DJs and Nomads. Is that correct?

DarkPenguin · « **Reply #43 on:** January 17, 2006, 02:45:36 pm »

No, there certainly appears to be an issue. John has been trying to recreate the failure for a while now. Up to this point without success. Until we duplicate the failure it will be very tough to fix.

(I had a seperate playlist issue.)

JohnT · « **Reply #44 on:** January 17, 2006, 04:50:25 pm »

This problem should be fixed in the next build. Please test and let us know.

Thanks!

sbsp2 · « **Reply #45 on:** January 17, 2006, 06:14:47 pm »

JohnT,

Yes, playlists do upload correctly now (I'm very excited!!).

Only a few quirks when uploading (syncing) playlist only uploads:
1. MC locks up on this type of sync (or at the end of track uploads) and does not give any indication of progress (uploading/syncing). I'm syncing 3 playlists each with 64 tracks in them (generally) and 1 playlist with 650+ tracks in it (sometimes)
2. MC isn't smart about knowing if a sync is needed if you use Option -> Handheld and change the playlist(s) to be synced (MC doesn't figure it out) for the Dell DJ (for example)

Also, I still don't see 'Select All' on the right-click menu for tracks when via Dell DJs handheld device (right-clicking in the right-most pane as iPod Nano has). At this time, Delete is the only right-click menu option showing.

Thank you very, very much for making playlist support work!!

TXgary · « **Reply #46 on:** June 05, 2006, 07:25:40 am »

I am having playlist problems and it worked at one point. the files sync but the playlist does not. do I need to update firmware as I am on an older version? this is driving me crazy. I really need playlist support.....

INTERACT FORUM

Author Topic: Dell DJ & MC v11.1.90 - SLOW Transfers & Other Bugs (Read 9696 times)