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[pauld]

I've been having a lot of trouble since I bought  10.  I had to download 11 inorder to buy 10.  Then I thought when I bought it, my authorization would be automatic.  I didn't get back to it for some time.  I've now used 2 renewals, and still can't get anywhere, because I only have 11 on the computer.  Where can I download version 10 from?  I only really wanted to be able to encode mp3 at 128kbps.  I also like the library management, but I'm getting so frustrated that if I could get a hold of somebody, I'd almost want my money back and try the competition.  I guess 10 was taken off the market right after I bought it.  Can someone from jriver contact me and set this right?  I heard you were the best!
Thanks,
Paul

[JimH]

There's a link in the FAQ here.

MC10.0.173 is available here:
ftp://ftp.jriver.com/pub/downloads/music/MediaCenter10.exe

If you have an MC10 license, please install that and then restore if you need to.  Details are here:

www.jrmediacenter.com/purchase.html