INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Can't remove MC11  (Read 5271 times)

Mark Stega

  • Recent member
  • *
  • Posts: 35
Can't remove MC11
« on: July 31, 2014, 01:31:26 pm »
Windows 8.1/64 bit

Attempting to remove MC11 after installing MC19. Uninstall presents the dialog with the choices to remove registry entries & library files. Upon picking "Uninstall" I get a popup with an uninformative "Windows host process (Rundll32) has stopped working". All I can really do at that point is close the program.

Details of the error: Unhandled exception at 0x10003902 (JRMediaUninstall.dll) in rundll32.exe: 0xC0000005: Access violation reading location 0x00000000.
Logged

BryanC

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2661
Re: Can't remove MC11
« Reply #1 on: August 25, 2014, 01:07:23 am »
Shut down MC19 and run MC11 one last time before you try to uninstall.
Logged

Mark Stega

  • Recent member
  • *
  • Posts: 35
Re: Can't remove MC11
« Reply #2 on: August 30, 2014, 06:55:23 am »
That worked; Thanks...
Logged
Pages: [1]   Go Up
« previous next »