Topic: Cannot load plug-in. (Read 3339 times)

Chico · « **on:** August 31, 2002, 06:35:45 pm »

Can someone please help me determine why I am having so much trouble getting the new version of MJ to load (other than the fact that I'm running W98). When installing MJ, an error message would pop up saying:
Cannot load plug-in.
C:\Program Files\J River\Media Jukebox\Plugins\in_mp3.dll
When I click on OK, another popup says:
Failed to install package.
More Info: none
This error message consistently appeared with each of the following file names:
in_mp3.dll
in_wma.dll
in_ogg.dll
in_wav.dll
in_cda.dll
in_ape.dll
in_mpc.dll

After clicking on OK in each case, MJ appeared to finish loading. When I inserted a CD in the drive, I got another pop-up saying:
Cannot create CD manager control.
Basically, nothing workes on MJ. Can't play any files, or even listen to cd's. If anyone has any suggestions or knows what is going on, I'd really appreciate it.

My System Info is:

Media Jukebox PLUS 8.0.360
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium II 398 MHz MMX
Memory: Total - 392 MB, Free - 235 MB
OS: Microsoft Windows 98

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 5.50.4704.1100
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 4.72.3110.6
wnaspi32.dll: 4.60 (1021) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1999 Adaptec, Inc.
Aspi32.sys: N/A

JimH · « **Reply #1 on:** August 31, 2002, 06:57:39 pm »

Did you try deleting the temp files? IE/Tools/Internet Options/Temporary Internet Files/Delete Files.

Chico · « **Reply #2 on:** August 31, 2002, 07:02:20 pm »

Not since I loaded MJ. I'll try it.
Thanx Jim.

Chico

Chico · « **Reply #3 on:** August 31, 2002, 07:06:37 pm »

Well Jim, that was a bust. After deleting my temp internet files, my install wizard started crashing again.

Maybe its time to try W2K..

Chico · « **Reply #4 on:** September 01, 2002, 12:19:37 am »

Bump to top....
Any other ideas?

JimH · « **Reply #5 on:** September 01, 2002, 04:59:48 am »

> After deleting my temp internet files, my install wizard started crashing again.

I would say that's either a bad MJ file or a bad OS. I would try another download of MJ. IE is buggy on downloading files. If it thinks it has a current version, it ignores a request sometimes.

Chico · « **Reply #6 on:** September 02, 2002, 05:36:35 am »

Bump...
Still having the problem.
Re-installed OS, DL'd MJ again, cleaned temp internet files, totally removed MJ from system and registry. Have started to remove other programs that may be interfering (ie. Play Center).
Still cannot load plugins. I'm basically dead in the water!

Any other ideas?

Chico

JimH · « **Reply #7 on:** September 02, 2002, 05:56:26 am »

Did you also clean out the directory where you're installing?

Get rid of any MJ database files too. Make sure the whole directory is gone.

Do IE /tools/windows update and get anything MS recommends.

Other than that, any other software running? Virus checker, firewall, etc.

IE security settings?

Try 356 from the downloads page, but I'm pretty sure it's in the OS.

Yosarian · « **Reply #8 on:** September 02, 2002, 06:38:48 am »

I'm having the exact same problem. It started when trying to upgrade to 8.0.356. Now even if I try an older version, I get the same problem. And all this 20 minutes after registering. Ouch.

Yosarian · « **Reply #9 on:** September 02, 2002, 06:56:52 am »

Well,
After playing with this more, I shut down all other programs (McAffee Virus, ZoneAlarm, etc) and then deleted every trace of MJ, then reinstalled the older 8.0.348. Not sure which thing fixed it, but I think I'll wait awhile to upgrade again...

JimH · « **Reply #10 on:** September 02, 2002, 07:28:38 am »

Yosarian,
Will you try reinstalling 356? It has to be one of the programs you mentioned and it would be nice to know which one.

Jim

Alban · « **Reply #11 on:** September 02, 2002, 10:27:12 am »

I have exactly the same problem on one of my win98 machines, and it's not the download as the same file installs fine in win2k and on another w98 machine.

I have none of those aplications mentioned, and I have tried running the install with no other apps running. This behaviour is the same with versions 356 & 360. I haven't tried 348 (dunno where to get it), but would be willing to give it a go.

Chico · « **Reply #12 on:** September 02, 2002, 08:00:26 pm »

>Did you also clean out the directory where you're installing?
Yes, I cleaned my entire system of anything having to do with MJ.

>Get rid of any MJ database files too. Make sure the whole directory is gone.
Did it.

>Do IE /tools/windows update and get anything MS recommends.
No updates recommended. All is updated.

>Other than that, any other software running? Virus checker, firewall, etc.
I closed all programs but Exporer.

>IE security settings?
Not sure what they should be??? Have it set on Low.

>Try 356 from the downloads page, but I'm pretty sure it's in the OS.
Me too.
Ive tried versions fro .348 up to .360. They all do the same thing. The MJ Version that I am having problem with loaded just fine on my work PC (Win98SE).

This is sooo frustrating.

dan : ) · « **Reply #13 on:** September 03, 2002, 03:19:40 am »

i know its so frustrating it wont let me do anything just because i couldnot load plug in , also does anyone know how to import media or is that again i cant because i dont have plugin

Chico · « **Reply #14 on:** September 03, 2002, 04:29:20 am »

That's because of the unloaded plug-ins. You need them for MJ to read the media format(s), and since MJ can't load them, it can't read any of them.

At least it sounds like I'm not the only one with this problem!
C'mon team, what else could it be? The whole problem started with the release of 358 or 359. The real kicker is that now that the problem is there, absolutely no V8 prog will load properly (well, at least back to 348).

Chico · « **Reply #15 on:** September 03, 2002, 07:37:09 am »

Matt · « **Reply #16 on:** September 03, 2002, 08:08:10 am »

Will you feed some of the plugin .dll's that don't work to this:

http://www.dependencywalker.com/

and see if you can see something missing?

Thanks Chico and sorry for the troubles.

-Matt

Alban · « **Reply #17 on:** September 03, 2002, 12:58:55 pm »

I have 4 boxes two of them are win98 osr2, one is standard win98 and one is win2k.

having loaded version 8 (360) on all machines, the two boxes that exhibit this same anoying behaviour are the OSR2 (or poss 2.5 - I can't remember exactly).

So, is that the answer. What version of 98 have you got Chico and what are you testing on Matt?

I would really like to see this sorted out too.

JimH · « **Reply #18 on:** September 03, 2002, 01:35:57 pm »

Possible break in the case...it's a Microsoft problem that has to do with .net.

From the v9 thread:

"A required .dll file, OLEACC.DLL was not found"

and from a news group:

http://groups.google.com/groups?hl=en&th=bb7b6cef1172fb39&seekm=uFErRHN3BHA.2856%40tkmsftngp05#link1

----------
Acknowledgement:

Hi Dave, > I'm not an MFC person, but I went a spoke with a few of them. The fact > that oleacc.dll is not delay loaded is a bug in our build. It was a > mistake. I'll see if we have a KB article addressing this, and if not get > one created. I can promise that we'll at least consider it for the next > service pack. > > -- > Cheerio! > Brandon Bray Program Manager in the Visual C|PLS||PLS| Compiler Team

---------
[JimH again]
It's possible that the missing dll may be part of the Windows Accessibility package and that the problem might be solved by installing it. We'll know more tomorrow.

Thanks for your patience.

Chico · « **Reply #19 on:** September 03, 2002, 02:18:31 pm »

Thanks for the efforts guys. I'm really busy at the moment... I'll try to UL the dlls 2nite.

Alban,
Not sure what SR I'm running. I did all of the recommended updates from MS. Will re-post sys info when I get to my machine 2nite.

Again thanks for all of your efforts and patience.

Chico

Alban · « **Reply #20 on:** September 03, 2002, 03:22:23 pm »

Ok, I think that's solved it.

I found the oleacc.dll on my win98 cd (it was in one of the cab files, so look closely), droped it into my system folder and all worked.

I initially found this on trying to install v9 but then went back and tested it on version 8 - it works (much relieved).

gleeezy · « **Reply #21 on:** September 03, 2002, 04:48:21 pm »

I am having the same problems but I can't remove MJ.

JimH · « **Reply #22 on:** September 03, 2002, 04:56:22 pm »

Well done, Alban, and thanks for letting us know it worked.

gleeezy · « **Reply #23 on:** September 03, 2002, 05:23:36 pm »

I am having the same problems on my win 95 machine where would I find the olleacc.dll be found on my win 95 cd.

Chico · « **Reply #24 on:** September 03, 2002, 05:49:01 pm »

WOW Matt....
That program is really cool! Anyway, this is what it found:

The system cannot find the following files:
oleacc.dll
apphelp.dll
msi.dll
userenv.dll

These messages were at the bottom of the report:
Error: At least one required implicit or forwarded dependency was not found.
Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

Looks like we're getting somewhere.

Alban,
I can't find oleacc.dll on my Win98 CD.

Where can I go to find these files?

Alban · « **Reply #25 on:** September 03, 2002, 06:02:53 pm »

I found it in WIN98_36.CAB in the WIN98 Directory of the CD. You can use winzip to extract it.

Chico · « **Reply #26 on:** September 04, 2002, 02:35:29 am »

Thanks Alban,
I found it and placed it into my system dir.
Now the MJ installer is crashing on me (again). Sigh...

I ran MediaJukebox80360.exe through that Dependency program that Matt had suggested and it said that MJ needs the following dll's:
apphelp.dll
msi.dll
userenv.dll

I didn't find them on the Win98 CD, but then, I didn't do a thorough search for them yet.

I will travelling on business the rest of this week, so I may not get back to this at least untill Friday.

If anyone knows where to find the above mentioned DLLs, please either post here or e-mail me at: "Chico_Moran@TheMoranGang.com" or "ChicoMoran@aol.com". I will be forever in your dept...

Thanks,
Chico

JimH · « **Reply #27 on:** September 04, 2002, 06:41:35 am »

Thanks for the reports. We hope to have a fix for this today. It will be posted here.

Alban · « **Reply #28 on:** September 04, 2002, 07:44:45 am »

Chico,

If you need to find these files on the windows cd, just use the find files, but put the file name in the "containing text" box rather than the filename box. It will highlight the relevant cab files.

JimH · « **Reply #29 on:** September 04, 2002, 10:15:52 am »

We think this is fixed in build 361 available on Interact. Can someone please confirm this?

Thanks.

Chico · « **Reply #30 on:** September 05, 2002, 01:40:53 pm »

Jim,
Just got back from Long Island. For the life of me, I can't imagine why anyone would want to live in that environment (no offense to New Yorkers). If I had to travel through that kind of traffic every day, I'd be one miserable SOB. I'd probably get home from work and slap the wife and kick the dog every day! (That or this would be me -->

)
Anyway, I read your post and DL'd 80363.
I'll give it a shot on my machine tonite and let you know how I made out.
Thank you Jim, Matt, and Alban for all of your help. You guys are the greatest (just like MJ).

Chico

Chico · « **Reply #31 on:** September 05, 2002, 07:52:49 pm »

OK... Got home, Had a

, loaded MJ and...
Every thing loaded just fine!

Although, I did install the oleacc.dll file into my system dir before I left for NY. So, it may have loaded anyway, but it did load and I am happy.

Thank you.

Chico

JimH · « **Reply #32 on:** September 06, 2002, 04:20:20 am »

Whew! Thanks for reporting back. We'll be able to sleep again.

INTERACT FORUM

Author Topic: Cannot load plug-in. (Read 3339 times)

Chico

Chico

Chico

Chico

Chico

Yosarian

Yosarian

Alban

Chico

dan : )

Chico

Chico

Alban

Chico

Alban

gleeezy

gleeezy

Chico

Alban

Chico

Alban

Chico

Chico