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[Robert]

I am continously getting an error message MJReader 'Failed to connect to server' when attemting to Check For Update, or download encoders or other plug-ins.

All other internet connections appear to be working normally (Outlook email, IE6, and CDDB access using Media Jukebox, other software packages that update themselves).

Is the musicex server down??

[gateley]

The server is fine.

Do you use a proxy server or a firewall?

j

[Robert]

Yes..

MS Proxy Server 2.0 on NT 4.0 Server SP6 and XP Pro workstation..

[Robert]

A few other programs that are working normally over the Internet connection are:

Bearshare
WinMX
Outlook
IE6
Getright
CuteFTP
*Musicmatch Jukebox
pcAnywhere

[Michel]

I have the same problem as Robert.

Running .293 here (and trying to upgrade :-) ).

Michel.

[Robert]

Specs as follows;

Media Jukebox PLUS 8.0.347
Install Path: C:\Program Files\Media Jukebox\

CPU: Intel Pentium III 862 MHz MMX
Memory: Total - 261 MB, Free - 68 MB
OS: Microsoft Windows XP  Workstation 5.1  (Build 2600)

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 6.00.2600.0000
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 6.00.2600.0000
wnaspi32.dll: Internal ASPI Layer

[Robert]

Upon searching for 'failed to connect' on your message board, and reading through the numerous complaints of this nature, I once again checked my proxy server settings in IE6 Options, and found the problem.

The code that your installation replaces obviously rewrites the proxy settings as well, but adds on 'http:\' preceding the original server settings.  The implications of this are obvious (prevents the use of protocols other than http).

Considering I only bought Media Jukebox tonight, and provided a pointer towards fixing a problem that has apparently been ongoing at least since December last year (I have fairly extensive experience in this field), I don't suppose some consideration could be awarded by means of a refund of part of the purchase price for Media Jukebox Plus (approx $50 Aus!!)

[gateley]

Robert,

You are not quite correct. MJ uses the proxy settings of IE - it never changes them itself. On the proxy setting screen, I have seen instances of "http://foo.bar.com/" for the "proxy address to use", but this is a URL not an address (a FQDN or an IP address to be specific). Internet Explorer works "by luck" with these weird addresses.

j

[naiomi]

Robert,
> ... towards fixing a problem that has apparently been ongoing at least since December last year

With all due respect, it is just not possible that a company like JRiver, with their fanatic attention to bug fixing, and small army of beta testers, could have such a simplistic core bug.  You must be mistaken.

JRiver???

[JimH]

Thanks, naomi.  You're correct.  Gateley's reply on behalf of JRiver was very considerate.

Robert,
Glad you found the problem.