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Author Topic: Urgent Message For J River & Co  (Read 1068 times)

pmnoos

  • Guest
Urgent Message For J River & Co
« on: August 10, 2002, 01:08:20 pm »

I purchased your MJ Plus on 27 July 2002.
Up to this date 9 August 2002. I have not been able to listen any web radio stations.All keep getting is a message from MJ reader saying failed to connect to server,and several other messages failed to...... Also when I click on get latest news from MJ on the opening page of the MJ player I get the same. I have posted several messages on the your interact help pages, but as to date I have no answer to remedy the problem that I have.
I have gone through the help and cannot find anything refering to this problem. I tried other players to listen to a web radio station with out changeing any settings on my machine and get music!!! so why can I not use your player?
Please can you help me on this or I will feel that I have been duped and have brought a dud!!!!!!!!
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gateley

  • Guest
RE:Urgent Message For J River & Co
« Reply #1 on: August 10, 2002, 01:47:14 pm »

pmnoos

On your original thread, Matt asked if you had IE properly configured, but you never replied. Do you? (MJ uses IE's proxy settings). Are you (or your ISP) using a firewall or proxy server? How are you connecting to the net?

Thanks,

j
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pmnoos

  • Guest
RE:Urgent Message For J River & Co
« Reply #2 on: August 10, 2002, 02:10:18 pm »

I use ozemail.com as my internet provider and have had no problems with them with other players. I have IE 6.2 on the machine
I do not have a firewall installed.
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JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:Urgent Message For J River & Co
« Reply #3 on: August 10, 2002, 02:52:37 pm »

What version do you have?  A bug was fixed around 8.0.300|PLS|.
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Jim Hillegass
JRiver Media Center / Media Jukebox

pmnoos

  • Guest
RE:Urgent Message For J River & Co
« Reply #4 on: August 11, 2002, 09:57:21 pm »

I think I have version 8.0 I brought MJ on July 27 2002 if that can give an idea about the time when further versions came out.
I have tried clicking on Check for updates and still get the message failed to connect to server.

Thanks

pmnoos
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Scronch

  • Guest
RE:Urgent Message For J River & Co
« Reply #5 on: August 11, 2002, 10:06:31 pm »

In MJ, click Help, About Media Jukebox.  Read the version at the top of the pop-up box.

Better yet, go to Help, System Info..., then click Copy to Clipboard, and paste that info into your next post here.

Scronch
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pmnoos

  • Guest
RE:Urgent Message For J River & Co
« Reply #6 on: August 11, 2002, 10:26:04 pm »

Media Jukebox PLUS 8.0.336
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium II 348 MHz MMX
Memory: Total - 64 MB, Free - 0 MB
OS: Microsoft Windows 98

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 5.50.4704.1100
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 4.72.3110.6
wnaspi32.dll: 2, 0, 0, 0 , ASPI for WIN32 DLL, Copyright © Adaptec 1995
Aspi32.sys: N/A
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JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:Urgent Message For J River & Co
« Reply #7 on: August 12, 2002, 07:51:06 am »

You can try 8.0.346 from a thread here.  I'm not sure whether it will help.

It appears you have an issue with a proxy server or firewall as someone said above.

Closing this thread now.

If you need more help, please use a subject that describes the problem.  No need to address JRiver.  And using "reply" instead of "post" keeps your message in the thread you're reading.
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Jim Hillegass
JRiver Media Center / Media Jukebox
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