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media editor license not working

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matsukaze ninja:
I'm using MC 12.0.438, working fine.
OS is Vista

When I right click on a file (either an mp3 file in the library, or a wav file via browsing the filesystem) and select "Send To (external)" and then "Media Editor", I get:

+ the vista "do you want to allow this program to run? box (I say "allow")
+ a Media Center dialog box that says my 30 day trial period has expired (note, I have a license that works with Media Center itself)

At one point, I clicked the "Restore" button on that dialog box, and went through that process (seemingly successfully), but the Media Editor still does not start up in the same way as described above.

If I select instead "Default Editor", then the song just starts playing.  That's pretty "default"!  :-)

Any pointers on how to get my license to "take" with Media Editor would be welcome.

Thanks!

lalittle:
Any feedback on this?  This is a basic malfunction that pertains to the license not working, which is a very frustrating problem, and I'm really curious to hear what the solution ends up being.  If MC is licensed, what would cause Media Editor to say it's unlicensed?

Thanks,

Larry

Matt:
Please install this slightly newer build:
ftp://ftp.jriver.com/pub/downloads/MC12/MediaCenter12.exe

If it still doesn't work, please post the information from Help > System Info inside MC.

Thanks.

matsukaze ninja:
Okay, installed that one (0441) and tried.  Same symptom.  Here's the System Info output:

--- Code: ---Media Center 12.0.441 Registered -- C:\Program Files\J River\Media Center 12\

Microsoft Windows Vista 6.0  (Build 6000)
AMD Unknown 1668 MHz MMX / Memory: Total - 980 MB, Free - 402 MB

Internet Explorer: 7.0.6000.16609 / ComCtl32.dll: 5.82.6000 / Shlwapi.dll: 6.0.6000 / Shell32.dll: 6.0.6000 / wnaspi32.dll: N/A
Ripping /   Drive E: TSSTcorpCD/DVDW TS-L632D  Mode:ModeSecure  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: No 

Burning /  Drive E: TSSTcorp CD/DVDW TS-L632D   Addr: 0:0:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)

--- End code ---

And just for the heck of it, I turned on logging and tried again.  Here's the log output:


--- Code: ---Media Center; Version: 12.0.441; Types: 16383
0317556: 5872: Reader: CLocalReader::OpenInternal: Opening: C:\Users\gl\AppData\Roaming\J River\Media Center 12\Library\field (stack top).jmd
0320161: 5872: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0320177: 5872: General: RunProgram: Start
0320177: 5872: General: RunProgram: Filename: C:\Program Files\J River\Media Center 12\Media Editor.exe / Parameters: C:\Users\gl\Music\RippedCds\a-ha\East of the Sun West of the Moon\02 - Early Morning.mp3
0322221: 5872: General: RunProgram: Running...
0322221: 5872: General: RunProgram: Finish (2044 ms)
0000124: 5472: Reader: CLocalReader::OpenInternal: Opening: C:\Program Files\J River\Media Center 12\Data\Default Resources\PlayerPlug.png
0000124: 5472: Reader: CLocalReader::Close: Closing: C:\Program Files\J River\Media Center 12\Data\Default Resources\PlayerPlug.png
0326760: 5872: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0328383: 5872: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0331877: 5872: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0331877: 5872: General: RunProgram: Start
0331877: 5872: General: RunProgram: Filename: C:\Users\gl\AppData\Roaming\J River\Media Center 12\Log.txt / Parameters:
0332017: 5872: General: RunProgram: Running...
0332017: 5872: General: RunProgram: Finish (140 ms)

--- End code ---

Thanks for any help.

matsukaze ninja:
One other thing, I do get the same behavior when I just try to run Media Editor directly from the Start Menu (as opposed to opening it from within Media Center).

-glenn

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