Hi Richard,
Most of the "Funny Names" on this forum are very knowlegable about most PC situations and Media Jukebox. When you came to this forum, you basically clicked the "Contact us". All of the programmers consantly monitor this forum and are very quick to help. I must caution you about the use of profanity, however. That is not taken kindly here.
If you could be a little more clear about what is happenning, maybe we can come up with an answer for you. Does the "Download Package" when you are trying to install MJ, or after it is insalled and you try to run it? If MJ is installed, then go to "Settings/Options/Startup Settings" and make sure that "Check for updates" is turned off.
If You get the Download package thing when trying to load, then there may something missing on your system that MJ needs to install.
If you can give some info about your system (OS, CPU, memory, etc..) it would help.