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Author Topic: Doc Cilantro crash on rar and mkv files  (Read 2506 times)

JONCAT

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Doc Cilantro crash on rar and mkv files
« on: October 25, 2008, 09:48:20 pm »

Since .534 I'm seeing crashes related to video files, stopping an Xvid crashed with Error: 275 in the log, and seeking with an MKV locked up video playback and crashed MC when stopped:

2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Adding to array
2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Adding to array
2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
2075453: 1980: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Finish (31 ms)
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Start
2075453: 1980: Playback: CDXPlayerWindow::FindStreamSelectInterface: Start
2075453: 1980: Playback: CDXPlayerWindow::FindStreamSelectInterface: Finish (0 ms)
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Number of streams: 3
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Stream 0, Name V: [English], Group 0, flag 1, hr = 0x0
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Stream 1, Name A: [English], Group 1, flag 1, hr = 0x0
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Stream 2, Name No subtitles, Group 2, flag 1, hr = 0x0
2075453: 1980: Playback: CDXPlayerWindow::FindStreams: Finish (0 ms)
2075547: 1980: Playback: COSDWindow::UpdatePosition: Start
2075547: 1980: Playback: COSDWindow::UpdatePosition: Finish (0 ms)
2075578: 3200: Playback: CDXPlayerWindow::Thread: Worker thread exiting
2075578: 3200: Playback: CDXPlayerWindow::Thread: Finish (61687 ms)
2075641: 1980: Playback: COSDWindow::UpdatePosition: Start
2075641: 1980: Playback: COSDWindow::UpdatePosition: Finish (0 ms)
2075641: 1980: Playback: CJRPlaybackEngine::ShowOSD: Start
2075641: 1980: Playback: COSDWindow::Show: Start
2075641: 1980: Playback: COSDWindow::Show: Stop, 2500, 0
2075641: 1980: Playback: COSDWindow::Show: Creating OSD window
2075641: 1980: Playback: COSDWindow::UpdatePosition: Start
2075641: 1980: Playback: COSDWindow::Draw: Start
2075641: 1980: Playback: COSDWindow::Draw: Finish (0 ms)
2075641: 1980: Playback: COSDWindow::UpdatePosition: Finish (0 ms)
2075641: 1980: Playback: COSDWindow::Show: Finish (0 ms)
2075641: 1980: Playback: CJRPlaybackEngine::ShowOSD: Finish (0 ms)
2075641: 1980: Playback: CPlayerZone::Stop: Processing internal previous / next
2075641: 1980: Playback: CPlayerZone::Stop: Clearing display info
2075641: 1980: Playback: CPlayerZone::Stop: Updating statistics
2075641: 1980: Playback: CPlayerZone::Stop: Updating playback state
2075641: 1980: Playback: CPlayerZone::Stop: Updating UI
2075641: 1980: Playback: CPlayerZone::Stop: Applying database changes
2075641: 1980: Playback: CPlayerZone::Stop: Finish (219 ms)
2075641: 1980: General: CMCUICore::SetMode: Start
2075641: 1980: General: CMCUICore::SetMode: Setting UI mode: -2
2075688: 1980: General: CMainUIWnd::Resize: Start
2075719: 1980: Playback: COSDWindow::UpdatePosition: Start
2075719: 1980: Playback: COSDWindow::UpdatePosition: Finish (0 ms)
2075719: 1980: General: CMainUIWnd::Resize: Finish (31 ms)
2075781: 1980: General: CMainUIWnd::Resize: Start
2075875: 1980: General: CMainUIWnd::Resize: Finish (94 ms)
2075875: 1980: General: CMCUICore::SetMode: Finish (234 ms)
2089688: 1980: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
2089688: 1980: General: TopLevelExceptionFilter: Message: 15, wParam: 0, lParam: 0, Window class: JRiver ToolTip Class

I use one display, as noted in my ATI Control Panel, not two.

Not sure what the multi-monitor log entries are for.

DC
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JONCAT

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Doc Cilantro crash on rar and mkv files
« Reply #1 on: October 25, 2008, 10:23:34 pm »

Playing music and navigating to a folder with tree crashed MC:

H:\xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.mkv
1012031: 1876: Import: JRAnalyzer::AddFileData: Start
1012047: 1876: Import: JRAnalyzer::AddFileData: Finish (16 ms)
1012047: 1876: Import: JRAnalyzer::AddFile: Finish (16 ms)
1012047: 1876: Import: JRAnalyzer::Open: Finish (16 ms)
1012047: 1876: Database: CMediaDatabase::AddFile: JRAnalyzer::Open returned
1012063: 1876: Database: CMediaInfoArraySort::Sort: Files: 74; Elapsed ms: 16.397
1012063: 1928: General: CMJFileListCtrl::StartFileInsertion: Start
1012063: 1928: General: CMJFileListCtrl::StartFileInsertion: Finish (0 ms)
1012063: 1928: General: CMJFileListCtrl::FinishFileInsertion: Start
1012078: 1928: General: CMJFileListCtrl::FinishFileInsertion: Finish (15 ms)
1012141: 1928: Database: CDataHolder::Load: Field: Width; Files: 91273; Pointer bytes: 365240; Data bytes: 4096; Elapsed ms: 47.193
1012172: 1928: Database: CDataHolder::Load: Field: Height; Files: 91273; Pointer bytes: 365240; Data bytes: 4096; Elapsed ms: 36.689
1014922: 1928: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
1014922: 1928: General: TopLevelExceptionFilter: Message: 275, wParam: 5000, lParam: 0, Window class: JRiver Report Control Class

There are about 40 files and thus entries like above listed in the log prior to the crash.

What IS this 275 exception?

DC
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JONCAT

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Doc Cilantro crash on rar and mkv files
« Reply #2 on: October 25, 2008, 10:55:08 pm »

I'm reproducing the crash noted above consistently now. Navigating with the tree to a folder file of files seems to overload MC and cause a crash while listening to music or watching a video file. Crashes on stop start or when load files on browse into folder.

Lots of this:

0155765: 2536: Playback: CPlayerZone::Stop: Firing stop to playback engine
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Start
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Calling MultiMonitorHelper method
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: MultiMonitorHelper method returned
0155765: 2536: Playback: CDisplaySettingsHelper::EnumDisplaySettings: Adding to array
0162297: 2536: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0162297: 2536: General: TopLevelExceptionFilter: Message: 275, wParam: 5000, lParam: 0, Window class: JRiver Report Control Class


DC
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JONCAT

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Doc Cilantro crash on rar and mkv files
« Reply #3 on: October 25, 2008, 11:37:29 pm »

I narrowed down the cause:


After selecting a folder in the tree.

When the file list displays all the files in the folder, I move to the top of the list but before I click the 1st file I happen to mouseover the tab text above the 1st file, this triggers a crash.

This particular folder has one .mkv file and about 40 .rar files.

Doesn't appear 100% repeatable but crash can just as easily occur when trying to select a file.

DC
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JimH

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Doc Cilantro crash on rar and mkv files
« Reply #4 on: October 26, 2008, 07:39:47 am »

MC doesn't play rar files. 
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JONCAT

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Re: Doc Cilantro crash on rar and mkv files
« Reply #5 on: October 26, 2008, 08:06:01 am »

So browsing a folder which contains them should trigger a crash?

I doubt it's related specifically to .rar files.

"The error 0xC0000005 is generated by an illegal "memory access violation". This can be caused by anything from faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.
Usually you get this error message when performing a specific task."

DC

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JimH

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Re: Doc Cilantro crash on rar and mkv files
« Reply #6 on: October 26, 2008, 08:16:23 am »

Is anyone else having this problem?
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JONCAT

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Re: Doc Cilantro crash on rar and mkv files
« Reply #7 on: October 26, 2008, 08:28:48 am »

I'd say out of 10 tries MC crashes 4 times, so keep it all all ; )

I'm wondering if it's graphics driver related. I'll update to the newest, and try again.

DC
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JONCAT

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Re: Doc Cilantro crash on rar and mkv files
« Reply #8 on: October 26, 2008, 09:32:02 am »

I just updated the ATI driver. If anyone cares to help verify and fiddle with the tree selecting various folders etc., please enable tabs.

DC
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JONCAT

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Re: Doc Cilantro crash on rar and mkv files
« Reply #9 on: October 27, 2008, 10:48:29 pm »

Just crashed MC with same 275 unhandled exception with MC playing audio and scrolling down to select a different album tile:

6368438: 2452: Database: CMediaFileIOSave::Load: Saving: C:\Documents and Settings\Administrator\Application Data\J River\Media Center 12\Library\playlistx.jmd
6368453: 2452: Database: MCDB::Save: Finish (156 ms)
6374828: 2452: General: CMJFileListCtrl::StartFileInsertion: Start
6374828: 2452: General: CMJFileListCtrl::StartFileInsertion: Finish (0 ms)
6374828: 2452: General: CMJFileListCtrl::FinishFileInsertion: Start
6374828: 2452: General: CMJFileListCtrl::FinishFileInsertion: Finish (0 ms)
6374891: 2452: General: CMJFileListCtrl::StartFileInsertion: Start
6374891: 2452: General: CMJFileListCtrl::StartFileInsertion: Finish (0 ms)
6374891: 2452: General: CMJFileListCtrl::FinishFileInsertion: Start
6374891: 2452: General: CMJFileListCtrl::FinishFileInsertion: Finish (0 ms)
6375141: 2452: Database: CDataHolder::Load: Field: Album Artist (custom); Files: 97484; Pointer bytes: 390084; Data bytes: 36864; Elapsed ms: 30.761
6376188: 2452: Database: CDataHolder::Load: Field: Thumbnail Offset Large; Files: 97484; Pointer bytes: 390084; Data bytes: 131072; Elapsed ms: 29.343
6397985: 2452: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
6397985: 2452: General: TopLevelExceptionFilter: Message: 275, wParam: 3003, lParam: 0, Window class: JRiver Report Control Class

Can anyone run 1920x1080 and play with MC for a few days....I'm trying to think what is unique about my system. I am running the memtest that Matt has rec. here before (two instances using all RAM for 24 hours).

Using newest drivers for major devicesi.e. ATI, EMU, chipset, etc.

A/V is Nod32....seeing this behavior with both 2.5 and the new 3.x version.

Machine feels snappy as all heck......

DC
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