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Author Topic: Slide Show Purchase  (Read 738 times)

shelly

  • Guest
Slide Show Purchase
« on: July 20, 2002, 09:22:47 am »
I've tried a couple of times now to purchase Slide Show but the process does not complete.  The page hangs up on "Purchase in progress.... Please be patient..."  How long should I be patient?  Is 15 minutes long enough? I want to go boating....  

Shelly
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gateley

  • Guest
RE:Slide Show Purchase
« Reply #1 on: July 20, 2002, 09:50:24 am »
15 minutes is more than enough. You are not connecting to the server with your purchase data. Do you know your IP address? (send it to gateley @ jriver.com), or the time you tried to purchase? Are you behind a firewall or a proxy server?

Thanks,

j
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JimH

  • Citizen of the Universe
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  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:Slide Show Purchase
« Reply #2 on: July 20, 2002, 10:15:07 am »
Shelly,
We were down for some period of time this morning.  I think it was our line to our ISP.

Jim
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Jim Hillegass
JRiver Media Center / Media Jukebox

shelly

  • Guest
RE:Slide Show Purchase
« Reply #3 on: July 20, 2002, 10:22:27 am »
Thanks Gateley and Jim.  I've sent an email with my IP Address.  I tried to purchase it at the time I downloaded Slide Show a couple of weeks ago and the same thing happened, so maybe my firewall is at fault.  

Shelly
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