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Author Topic: I want to try to "repair" 13 installation and cannot uninstall it  (Read 1359 times)

birdkeeper

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I want to try to "repair" 13 installation and cannot uninstall it
« on: May 23, 2009, 11:33:59 pm »
I got mad and tried to uninstall it and the uniinstall page is malfunctioning and I am not able to use "add-remove" in Windows to remove this thing.   By the way, I was also unable to "convert" over half of the MP3s in my computer..

thank you!   Ginger
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Yaobing

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Re: I want to try to "repair" 13 installation and cannot uninstall it!!!!!
« Reply #1 on: May 24, 2009, 01:17:30 pm »
I was able to reproduce the uninstall problem.  We will look into it.

As for your mp3 conversion problem, you need to provide more details.
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Yaobing Deng, JRiver Media Center

Yaobing

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Re: I want to try to "repair" 13 installation and cannot uninstall it
« Reply #2 on: May 26, 2009, 03:36:38 pm »
The uninstallation crash I had on my computer occurred under a very specific condition - I had a third party executable file that I placed in MC13's installation folder.  That file misbehaved.

Did you also manually add some third-party executable files (with extensions exe,  dll, ax, or ocx) to MC's installation folder or its subfolders?

If so, please try manually remove those files before trying uninstallation again.

Also, did you install any plugins?  Misbehaving plugins could also cause similar problem.
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Yaobing Deng, JRiver Media Center
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