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[phalanthus]

have sent email requesting code - no response
is there any problem

[JimH]

I don't see a problem with your license.  Can you provide any details?

(don't post your license)

[phalanthus]

hard drive died -  new one yesterday so need to reinstall &  register media center
thanks jim

or am i stupid?

[JimH]

Download whatever you have a license for, install it, then do a restore.  See the Purchase link above for license details.

[phalanthus]

restore from internet i believe involves me sending email requesting code and getting quick reply
so far no reply to my email
has something changed ?

[JimH]

You don't send e-mail.  You visit the Restore Page and enter your Registration Code.  Try the link above.

[phalanthus]

i am seeing
1. If you have your Registration Code, enter it here:
 

2. If you don't have it, we can e-mail it to you if your address hasn't changed

i don't have the code and sent email as i have previously but no reply

[JimH]

Just enter your e-mail on this page:
https://rover.jriver.com/cgi-bin/restore.cgi

[phalanthus]

have done 3 times
no reply
must be broken?

[JimH]

Check your spam folder. 

[phalanthus]

nothing there
changed email program with still nothing

[JimH]

I just entered your e-mail address there.  (It's the second option on the page.)  Let's see what happens.

[phalanthus]

still nothing  ? ?

[JimH]

It's going out.  It's either in your spam folder or trapped by your ISP.

The e-mail is from buy-button at jriver.

[phalanthus]

now fixed
apparently not my fault
thanks jim

[JimH]

Not your fault at all.  It was ours.  Thanks for your patience.

[phalanthus]

 
all good things come to those that wait