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Author Topic: License Restore  (Read 2892 times)

phalanthus

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License Restore
« on: September 15, 2009, 06:40:19 pm »
have sent email requesting code - no response
is there any problem ???
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JimH

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Re: License Restore
« Reply #1 on: September 15, 2009, 06:53:36 pm »
I don't see a problem with your license.  Can you provide any details?

(don't post your license)
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phalanthus

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Re: License Restore
« Reply #2 on: September 15, 2009, 06:58:00 pm »
hard drive died -  new one yesterday so need to reinstall &  register media center
thanks jim

or am i stupid?
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JimH

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Re: License Restore
« Reply #3 on: September 15, 2009, 07:07:35 pm »
Download whatever you have a license for, install it, then do a restore.  See the Purchase link above for license details.
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phalanthus

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Re: License Restore
« Reply #4 on: September 15, 2009, 07:09:35 pm »
restore from internet i believe involves me sending email requesting code and getting quick reply
so far no reply to my email
has something changed ?
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JimH

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Re: License Restore
« Reply #5 on: September 15, 2009, 07:29:19 pm »
You don't send e-mail.  You visit the Restore Page and enter your Registration Code.  Try the link above.
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phalanthus

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Re: License Restore
« Reply #6 on: September 15, 2009, 07:34:28 pm »
i am seeing
1. If you have your Registration Code, enter it here:
 

2. If you don't have it, we can e-mail it to you if your address hasn't changed

i don't have the code and sent email as i have previously but no reply
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JimH

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Re: License Restore
« Reply #7 on: September 15, 2009, 07:43:35 pm »
Just enter your e-mail on this page:
https://rover.jriver.com/cgi-bin/restore.cgi
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phalanthus

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Re: License Restore
« Reply #8 on: September 15, 2009, 07:57:38 pm »
have done 3 times
no reply
must be broken?
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JimH

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Re: License Restore
« Reply #9 on: September 15, 2009, 08:41:51 pm »
Check your spam folder. 
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phalanthus

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Re: License Restore
« Reply #10 on: September 15, 2009, 09:18:58 pm »
nothing there
changed email program with still nothing
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JimH

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Re: License Restore
« Reply #11 on: September 16, 2009, 07:07:15 am »
I just entered your e-mail address there.  (It's the second option on the page.)  Let's see what happens.
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phalanthus

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Re: License Restore
« Reply #12 on: September 16, 2009, 07:44:45 am »
still nothing  ? ?
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JimH

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Re: License Restore
« Reply #13 on: September 16, 2009, 08:28:04 am »
It's going out.  It's either in your spam folder or trapped by your ISP.

The e-mail is from buy-button at jriver.
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phalanthus

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Re: License Restore
« Reply #14 on: September 16, 2009, 07:01:13 pm »
now fixed
apparently not my fault
thanks jim
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JimH

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Re: License Restore
« Reply #15 on: September 16, 2009, 07:11:31 pm »
Not your fault at all.  It was ours.  Thanks for your patience.
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phalanthus

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Re: License Restore
« Reply #16 on: September 16, 2009, 10:21:58 pm »
 ;D ;D ;D ;D
all good things come to those that wait
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