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[nsblues]

Hello,

I signed up for the Performer Store on the 12 day free trial and thought I had canceled my subscription within the 12 days by switching the subscription type back to Purchase Only Subscription and even had a subscription changed dialog (It would have been helpful if there was some sort of counter on when the trial was over or even a better place to see account transaction besides music purchases).

This was yesterday February 18th.  Today, I see a pre-authorization for $15.99 on my debit card.  I would like the charges reversed.

Also, I went back to the Account button in the performer store to see what subscription plan I am on and it is still has "Portable" ticked. Twice I have tried to change subscription to Purchase Only and when I come back it is on Portable.

Since this is a pay service, it would be nice to have a better control panel to manage the subscription functions of the account.

Anyway, back to my second paragraph.  I tried to cancel in what I though was the 12 day trial, so I'd like my charges reversed.

Thanks,

Cyprian Alexzander

[JohnT]

We'll take care of it.  Sorry about the hassle.

[nsblues]

Thanks 

[nsblues]

How long does it take for the refund to appear?  Sometimes my bank can screw things up, so I need to keep on top of them.

Thanks,

Cyprian Alexzander

[JohnT]

If this doesn't appear by the end of the day, please let us know.  Credits are processed manually and may take a little longer to appear on your statement, than an automated charge.

Thanks,
John

[nsblues]

Everything is good and the refund has appeared!

I appreciate how JRiver stands behind their products and that's why I recommend them to friends.  The software is well designed and Performer Store is also a good value.

Thanks,

Cyprian Alexzander