OK, this post is probably going to come out sounding negative, but it's not meant to be.
There seem to be some issues with people upgrading from 7.2 to 8.0. Most are being told to uninstall 7.2 before installing 8.0. That is my first point. All of the truly "mainstream" software I use has almost bulletproof upgrades. Very seldom does the user have to uninstall the previous version. I think quite often the upgrade performs the uninstall, but that's OK, and is a sign of a really clean process.
Next, when people are told to uninstall 7.2, they are told stuff like this:
If you're uninstalling MJ7, you might as well do it properly.
After backing up your library, do the uninstall through control panel, delete the JRiver directories from C:\Program Files or wherever you put them, then clean the registry deleting the "JRiver" Keys in both places.
Both places =
HKey_Current_User/Software/JRiver
and
Hkey_Local_Machine/Software/JRiver
So, apparently the 7.2 uninstall procedure leaves things on the system that shouldn't be there, or at the very least can mess with 8.0. I'm not a Windows registry expert, but that just shouldn't be.
My point here is that you'll never capture the largest audience--those who are o/s illiterate--if a simple upgrade requires a manual uninstall, which requires manual registry editing.
I am quite computer literate (programming since 1974 and spent 10 years at IBM), and have been an avid fan of MJ for a fairly long time now, and even then, I have trouble finding the "upgrade" procedure on the website. I've only found it (meaning with the registry edit and all) here on Interact.
Maybe these upgrade problems are very rare glitches, affecting virtually no one. But it doesn't appear that way. I hate to say it, but maybe we should live without a few of our wish list items, so that more resource could be applied to maintain bulletproof upgrade processes.
Yup, sounded negative. Oh well, it's not meant that way.
Scronch