No intent to confuse or embarass. I am just confused by the online license.
I wanted to know whether I could install on a second machine, so I read the online license, which totally confused me. For example, there is a warranty for the "physical diskette or CD ROM" that one might see in a EULA from the 1980s or early 1990s??? Then, it says that a licensee does not get updates (as opposed to releases); I believe it has been your practice to give licensees updates. Then it says that "If you make additional copies of the SOFTWARE or the DOCUMENTATION contrary to this Agreement or if the SOFTWARE is installed on additional servers without purchasing the requisite license(s) therefore, then, in addition to any other remedies J. RIVER may have, J. RIVER may require that you immediately make payment to J. RIVER for such copies and/or such use at the then current list price."
Your FAQ makes clear that one can install multiple copies on multiple machines.
Unfortunately, the online license provides that the FAQ has no bearing at all on the online license:
"This Agreement is the entire agreement between J. RIVER and you, supersedes any other agreements or discussions, oral or written, and may not be changed except by written amendment signed by J. RIVER. "
Suggest you go to your FAQ page, provide that the FAQ page amends the end user license that comes with the download, provide in the FAX page that licensees get updates (but not releases) according to the License Detail terms posted on your website, and affix your John Hancock on behalf of JRiver.