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Author Topic: How to report a crash?  (Read 2405 times)

apturbo

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How to report a crash?
« on: July 04, 2011, 10:53:01 am »
I will kindly redirect my ongoing crashes to wherever you'd like but for now here you go...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 16.exe
  Application Version:   16.0.121.0
  Application Timestamp:   4e09f8ff
  Fault Module Name:   Media Center 16.exe
  Fault Module Version:   16.0.121.0
  Fault Module Timestamp:   4e09f8ff
  Exception Code:   c0000005
  Exception Offset:   000ba379
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


************************** BENCHMARK INFO **********************************

=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 3.826 seconds
    Single-threaded floating point math... 2.545 seconds
    Multi-threaded integer math... 2.029 seconds
    Multi-threaded mixed math... 1.347 seconds
Score: 1949

Running 'Image' benchmark...
    Image creation / destruction... 0.824 seconds
    Flood filling... 0.406 seconds
    Direct copying... 0.690 seconds
    Small renders... 2.117 seconds
    Bilinear rendering... 1.145 seconds
    Bicubic rendering... 1.054 seconds
Score: 3527

Running 'Database' benchmark...
    Create database... 0.480 seconds
    Populate database... 1.475 seconds
    Save database... 0.258 seconds
    Reload database... 0.062 seconds
    Search database... 1.261 seconds
    Sort database... 1.056 seconds
    Group database... 0.952 seconds
Score: 3878

JRMark (version 16.0.121): 3118

***************************** OPTIONS SET *******************************

I am and have been always using "standard" red october.
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JimH

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Re: How to report a crash?
« Reply #1 on: July 04, 2011, 10:57:23 am »
What are you doing when it happens?  Red October Standard?

Did you try a reboot?

Take a look in the "Previous" log under Help after it happens.  You should find the word "crash" near the bottom.
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apturbo

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Re: How to report a crash?
« Reply #2 on: July 04, 2011, 11:05:37 am »
THIS CRASH HAPPEND WHEN I CLICKED PLAY IN THE PLAY DOCTOR.

on pretty much all your responses you tell everyone to use the Standard version of Red October.... did you not understand or see my comment at the bottom of my last post?  Yes, I am NOT using the HD RO version.... this is getting ridiculous!

Yes, restarting the computer does not help, your software continues to crash at random... I can't justify paying for software that requires me to reboot 20 times a day!

WHAT DO YOU MEAN, Take a look in the "Previous" log under Help after it happens.  You should find the word "crash" near the bottom...
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JimH

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Re: How to report a crash?
« Reply #3 on: July 04, 2011, 11:12:40 am »
I'm sorry you're not happy, but I was trying to help.

Please see the link called "Stability" in my signature.

Using caps is considered SHOUTING and isn't necessary.
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apturbo

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Re: How to report a crash?
« Reply #4 on: July 04, 2011, 12:26:18 pm »
Problem signature:

This one happened... well, I guess you'll see when it happened based on the log file.
 
Problem Event Name:   APPCRASH
  Application Name:   Media Center 16.exe
  Application Version:   16.0.121.0
  Application Timestamp:   4e09f8ff
  Fault Module Name:   avcodec-53.dll
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   4df106dd
  Exception Code:   c0000005
  Exception Offset:   0025b6ed
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

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apturbo

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Re: How to report a crash?
« Reply #5 on: July 04, 2011, 12:37:00 pm »
Ok, have read the info you've provided... here are now my questions/comments in no particular order, Please respond to each under each question/comment so I know I don't need to repeat myself:

1. It appears the log resets everytime the software is restarted, correct?

2. I've searched for the word "crash" in the log file, I see no such word eventhough the software just "crashed".

3. I have disabled auto import.

4. I have not installed any plugins.

5. I am running MS Security Essentials and this is the only anti-virus program being run, do you seriously want me to turn off my anti-virus to see if that is what is causing your program to crash?

6. I don't have to think about what changes have I made since MC started crashing because it has been crashing at will since I first loaded it a few days ago.

7. Please understand, I want your software to work because if it were not for the "crashes" I would put MC as probably the best "idea" developed I've come across as it relates to controling "all" media on a computer.

8. Do you want me to start a new "thread" on this?

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JimH

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Re: How to report a crash?
« Reply #6 on: July 04, 2011, 03:54:19 pm »
You could try this thread as well:

http://yabb.jriver.com/interact/index.php?topic=24031.100

That has three pages of problems that were thought to be MC related but turned out to be something like a virus checker.  MS Security Essentials was one of them.

There are two logs.  Current is for the session you're currently running.  Previous is for the one before.  If you look at logs AFTER a crash, look at previous.  If you don't see "crash" in it, the problem is probably occuring outside MC.  

Edit:  Looks like you found the problem:
Quote
Fault Module Name:   avcodec-53.dll

It looks like it's part of ffdshow:
https://www.avcodec.org/trac/ffmpeg/ticket/281

Try playing single filetypes at a time to see if you can find ones that work and ones that don't.

I'm guessing one filetype will cause problems.
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Alex B

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Re: How to report a crash?
« Reply #7 on: July 04, 2011, 06:24:10 pm »
Actually, avcodec-53.dll seems to be one of MC's LAV splitter files.

At least on my PC, the only copy of it is in:
C:\Documents and Settings\[user]\Application Data\J River\Media Center 16\Plugins\lav

hiandyp,

As Jim said it would be useful to know what kind of files are causing the problem. Perhaps you could use the MediaInfo program, check the exact file format and include the details in your reply. http://mediainfo.sourceforge.net/en

For now, as a workaround, you could try the Merit based video playback mode. It might work if your system has suitable DirectShow filters installed.
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apturbo

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Re: How to report a crash?
« Reply #8 on: July 05, 2011, 07:33:26 pm »
I am only playing .iso files.  I loaded the mediainfo software, what other info do you want?

I have changed to the video setting you have suggested... will let u know if things change.

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apturbo

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Re: How to report a crash?
« Reply #9 on: July 05, 2011, 09:26:07 pm »
ok... so what email address do i send these log files too?  Ready to send you one... yeeee hah!
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apturbo

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Re: How to report a crash?
« Reply #10 on: July 05, 2011, 09:46:57 pm »
tried this....

For now, as a workaround, you could try the Merit based video playback mode. It might work if your system has suitable DirectShow filters installed.


makes things worse... in this setting i have NO audio in zone 3.

Also, have had like 2 crashes in the last 20 minutes... let me know where to send these log files to,.   thx.
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apturbo

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Re: How to report a crash?
« Reply #11 on: July 06, 2011, 09:03:46 pm »
Ok, well, no one responded to my request for where to send the log files to since I cannot use the quick link in the software... anyway found the email to send to and sent via gmail.  Someone please let me know what can be done to fix this ongoing crash issue.  Thx.
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Matt

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Re: How to report a crash?
« Reply #12 on: July 07, 2011, 01:10:08 pm »
Please try clearing the bookmark for the DVD you are playing.  Pick the DVD > Action Window > Tag > Right-click also show 'Bookmark' > Clear.

Does that help?
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Matt Ashland, JRiver Media Center

apturbo

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Re: How to report a crash?
« Reply #13 on: July 07, 2011, 06:20:26 pm »
Not following you.  The movie is played from a virtual drive and shows up in Drives and Devices.  Files are .iso.  Please clarify your previous post.
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apturbo

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Re: How to report a crash?
« Reply #14 on: July 07, 2011, 06:34:14 pm »
Also need to report that randomly movies stop for no apparent reason in the middle. 

On that topic, is there a way to set movie to play back from last stop point? 
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apturbo

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Re: How to report a crash?
« Reply #15 on: July 07, 2011, 07:14:28 pm »
Just sent 2 emails with log file on the movie stop issue.
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apturbo

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Re: How to report a crash?
« Reply #16 on: July 07, 2011, 07:50:45 pm »
Hey guys, it is now repeating itself on different movies.  Will play for about 15 minutes and just stop.  Just sent my third log to you.  PLEASE HELP!!!

excerpt from bottom of last log sent shows Podcast download runnning... I've disabled the thing and it is showing up in the log still!!!!

1564425: 1348: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
1564425: 1348: Database: MCDB::Save: Finish (0 ms)
1571835: 1348: Podcast: CPodcastScheduler::Update: Start
1571835: 1348: Podcast: CPodcastScheduler::Update: Processing completed work threads
1571835: 1348: Podcast: CPodcastScheduler::Update: Purging files
1571835: 1348: Podcast: CPodcastScheduler::Update: Scheduling downloads
1571835: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Start
1571835: 1348: Podcast: CPodcastScheduler::ScheduleDownload: No work found
1571835: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
1571835: 1348: Podcast: CPodcastScheduler::Update: Finish (0 ms)
1631942: 1348: Podcast: CPodcastScheduler::Update: Start
1631942: 1348: Podcast: CPodcastScheduler::Update: Processing completed work threads
1631942: 1348: Podcast: CPodcastScheduler::Update: Purging files
1631942: 1348: Podcast: CPodcastScheduler::Update: Scheduling downloads
1631942: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Start
1631942: 1348: Podcast: CPodcastScheduler::ScheduleDownload: No work found
1631942: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
1631942: 1348: Podcast: CPodcastScheduler::Update: Finish (0 ms)
1684436: 1348: Database: MCDB::Save: Start
1684436: 1348: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
1684436: 1348: Database: MCDB::Save: Finish (0 ms)
1692049: 1348: Podcast: CPodcastScheduler::Update: Start
1692049: 1348: Podcast: CPodcastScheduler::Update: Processing completed work threads
1692049: 1348: Podcast: CPodcastScheduler::Update: Purging files
1692049: 1348: Podcast: CPodcastScheduler::Update: Scheduling downloads
1692049: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Start
1692049: 1348: Podcast: CPodcastScheduler::ScheduleDownload: No work found
1692049: 1348: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
1692049: 1348: Podcast: CPodcastScheduler::Update: Finish (0 ms)
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apturbo

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Re: How to report a crash?
« Reply #17 on: July 07, 2011, 11:20:18 pm »
############## FOUND A PIECE TO THE PUZZLE ###########

Regarding the problem with movies stopping after 15 minutes or so...

I have been running 2 linked zones that I use to play .iso files from via virtual clone drive.  The problem seems to only happen when I play a movie that contains a menu and if I do not select to play the movie and the menu stays up for more than like 10 or 15 minutes.  When I select play within the menu on one zone the movie starts but in the other zone the movie is still in the menu.  Is there a way to have the second zone controlled by the first zone so that when I select play in the menu it plays in both zones?

Furthermore, I'm going to assume stopping the playback if the menu stays up for 10 minutes or so is intentional... is that correct?

Thanks.
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Matt

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Re: How to report a crash?
« Reply #18 on: July 08, 2011, 08:57:16 am »
DVD playback over linked zones isn't supported.

The DVD stop is intentional when idle:

13.0.125 (02/18/2009)
NEW: DVD playback is automatically stopped after sitting at a menu with no keypresses for 15 minutes.
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Matt Ashland, JRiver Media Center
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