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[phill]

I recently bought 7.2 and want to transfer it to my laptop.  I've copied the .rrg file to floppy and downloaded a free version of 7.2 onto the laptop.  However, the restore licence function (under tools) does not work on the .rrg file or the free version.  What am I doing wrong?

[KingSparta]

you may need to give them any message you might see on your system for more help.

maybe you might also think about upgrading to MJ8 since it is a free upgrade for you.

[JimH]

What is the name of the file?

You can try downloading version 8, from a thread here.  It may restore the 7.2 license.

[KingSparta]

Media Jukebox 8.0.284 RC (Release Candidate) is available:
ftp://ftp.jriver.com/pub/downloads/music/MediaJukebox8.exe

Listening to: 'P.Y.T. (Pretty Young Thing)' from 'Thriller' by 'Michael Jackson' on Media Jukebox

[phill]

Thanks for your suggestions.  Don't seem able to download version 8 so decided to start over again and pay for a second licence for the laptop.  Have downloaded version 7 again but now the purchase button and the restore licence button don't work.  I give up.  Can anyone suggest another program?

[JimH]

King's link above works for downloading 8.0.  Try using IE to download.

[KingSparta]

phill

>> I give up. Can anyone suggest another program?
not as good as MJ.

What Browser Are You Using?

Internet Explorer Works When Downloading.

And You Never Said What Error You Get When You Do Try To Download, Kind Of Hard To Help Without More Information.

Listening to: 'Don't Give Up' from 'Across The Borderline' by 'Willie Nelson' on Media Jukebox

[phill]

Have now downloaded version 8 using internet explorer but the purchase and restore licence functions still do not work.          

As regards error the dialogue box says this program has performed an illegal error and will be shut down.  There is no error code or other information.

[KingSparta]

go to help, and about

and give the full version number.

did the purchase or restore option take you to an html page? in version 8 it should have.

[JimH]

> but the purchase and restore licence functions still do not work.

Very strange.  I'm not at all sure.

A few things come to mind.  One is the credit card itself.  Sounds from "dialogue" like it could be European.  We've had problems in the past that could be related to the approval process from CyberCash.

The other is the version of Flash you use.  That should not be in use in the purchase process, but there may be some remnant left.  Visiting this site with IE, can you see pictures moving?

http://www.music01.com

What version of IE do you have?

One last possibility is your local network.  Proxy server or firewall problems.  We've seen problems with some versions of both Norton and Zonealarm.

It might help if you will paste your system info here.  Visit MJ/Help/System Info and do a copy, then paste it here.

What is the name of the license file?

[phill]

Found a link to version 8 and have now purchased that for laptop.  However, I can't use the program because of error messages.  Here is an example:  This program has performed an illegal operation and will be closed down.  If the problem persists consult the program vendor.  Under details it says:  MJ caused an invalid page fault in module at 000:760e1470.  There are then five or six lines of figures.

This type of message also appears on my desktop PC.

The system info from the desktop which runs MJ7.2 follows:
Performance Test:
Refresh Time: 2300 ms

CPU Info:
Number of CPUs: 1
Type: Authentic AMD K6 2
Speed: 501 MHz
MMX Support: YES

Memory Info:
Memory Load: 100%
Total Physical Memory: 56 MB
Free Physical Memory: 0 MB

OS Info:
Type: Microsoft Windows 98 SE

Misc Info:
Internet Explorer 5

The name of the licence file is MediaJukebox7.

Do you also need this info for laptop MJ8?

[JimH]

MediaJukebox7.rrg is the correct name of the license.

Do MJ/Help/System Info/Copy again, then paste it here with a control v.  Here's an example of what you will get.

Media Jukebox 8.0.275

CPU: Intel Pentium III 999 MHz MMX
Memory: Total - 261 MB, Free - 209 MB
Resource Info: System - 74 %, GDI - 80 %, User - 74 %
OS: Microsoft Windows 98 SE

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 5.50.4704.1100
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 4.72.3812.600
wnaspi32.dll: 2, 0, 0, 0 , ASPI for WIN32 DLL, Copyright © Adaptec 1995
Aspi32.sys: N/A

[phill]

This is the system info from desktop - MJ7.2 - using control V
Performance Test:
Refresh Time: 2299 ms

CPU Info:
Number of CPUs: 1
Type: Authentic AMD K6 2
Speed: 501 MHz
MMX Support: YES

Memory Info:
Memory Load: 100%
Total Physical Memory: 56 MB
Free Physical Memory: 0 MB

OS Info:
Type: Microsoft Windows 98 SE

Misc Info:
Internet Explorer 5

This is the system info from laptop - MJ8
Media Jukebox PLUS 8.0.284
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium III 205 MHz MMX
Memory: Total - 257 MB, Free - 164 MB
Resource Info: System - 65 %, GDI - 84 %, User - 65 %
OS: Microsoft Windows 98 SE

Internet Explorer: 6.0.2600.0000
ComCtl32.dll: 5.50.4704.1100
Shlwapi.dll: 6.00.2600.0000
Shell32.dll: 4.72.3612.1700
wnaspi32.dll: 2, 0, 0, 0 , ASPI for WIN32 DLL, Copyright © Adaptec 1995
Aspi32.sys: N/A

[JimH]

On the laptop, try a reboot, then a reinstall, then a reboot.

[gateley]

Hi phill,

It sounds to me like something else on your computer is causing problems. All the "illegal operations" you mention in this and another thread make me think that something else (besides MJ) is going on. How long has the OS been installed? What other apps do you have? Do you run anything downloaded from the Internet?

j

[JohnT]

Found a link to version 8 and have now purchased that for laptop. However, I can't use the program because of error messages. Here is an example: This program has performed an illegal operation and will be closed down..

Does this occur right when you start Media Jukebox?