Callithumpian,
> I do not have a buy button receipt as the web based email service I was using at the time has gone under.
translation: the dog ate my disk
> It surely is a customer's golden rule of E-trade that you never pay for services whose only point of redemption is the WWW. You go the URL one day and its "Error 404 - File Not Found". And you know you have been credulous and naive.
response: get used to it
> I have an email from Gately with a URL (
https://rover.jriver.com/cgi-bin/restore.cgi)
and a Registration Code.
and?
> From Gately's email of May 2...
"Your old RRG file license will continue working".
Only fleetingly it seems.
official response: get used to it
> Now I know how very touchy you are about this, how easily "insulted",
now you're getting personal
> and I have no desire to cast aspersions of any sort, but I am unhappy about the new licensing arrangements on the basis that, as I understand it, my only avenue of license restoration will be a URL.
Official....
> If I use the code at that URL, will that diminish the precious number of restores remaining to me?? I'm having some problems with new hardware/old OS relationships and could use up the new quota fast on recent form.
Don't worry. We've said multiple times that we will reset the restore count on release of MJ. You will not get less than you did before.
> From above,
> "...They can be exchanged for a new one by providing your e-mail receipt (should have come from "buy-button @ jriver.com" ). FORWARD TO music @ jriver.com
...
> Can I instead send you my RRG file for exchange?
You can exchange your picture in front of the conference room window overlooking Sydney Harbour.
Send anything to music @ jriver.com . Just be nice.