This is my point exactly..
All you people are other customers. While I thank you for your responses, you have proven my point exactly:
Not to be smart about it, but, how much are the folks at jriver paying you for offering customer support? Zilch, zippo, zero, nada, nothing.
I am not some a**hole who likes to find something to gripe about. The truth is I work very hard for my money, and while some of you might spend $25 for lunch, I can tell you that 25 bucks to me is not anything to sneeze at, much less burp up on the way back to the office. It seems that more and more, companies are taking this attitude, particularly where software is concerned, that we should be grateful to them that they actually took our money. Well, I'm not grateful; if I pay for a hamburger at Mickey D's and it's not the way I like it, I tell them to make it right: I don't write a note on the wrapper and pass it around to the other customers. If I take my truck to a repair shop and they don't fix it right, I tell them either make it right or pay someone who can make it right: I don't write the symptoms in the dust on the hood and hope some passerby knows how to get me up and running again. And when I buy software, I expect if I have a problem to be able to talk to someone who actually works for the company that made it. If that's too much to ask, I apologize. On second thought, I don't apologize. If that's too much to ask, next time, I'll take my business elsewhere.
Lastly, this was the last resort; I tried to download the 8.0, but I got a message telling me that it was 'temporarily unavailable'. I then tried to download the 7.2.280 and it started twice and then quit: That's when I thought perhaps it was time to talk to someone who knew more about this than me. Noted, I was frustrated, but I understand that the Internet is far from the perfection envisioned, and I totally understand that there are times when things just aren't going to work like they should. But on top of everything, to see messages repeated over and over "we do not repond to support questions" in the contact us page and be forced to use a message board...
As far as fast goes, yes, I got fast replies; unfortunately, I still have the same problems.
Fast doesn't always mean best.