More > Media Center 17
Seriously? I *just purchased this software and now I'm being asked to upgrade!?
jgreen:
To the OP:
Just so you understand, you are NOT being shut out of bug fixes for version 16. JRiver will continue to support this version for a reasonable time, according to their own policy. Just like you, I am a customer that bought v16 over the summer, and then shelled out another $19 for v17, just recently. V16 was working just fine and did everything I needed--so why did I do this? Because it's fun!!
MC 17 is a work-in-progress. As alluded to throughout this thread, you are talking to the guys that invented this stuff. They will continue to support you on MC16, for stability and bugs. All the NEW features are going into MC17, and they're not all done yet, by a long shot. Want in? That's nineteen bucks, hombre, just like I paid.
For comparison, look at Firefox. A new version number every Turesday. I've got 3.6X and it does everything I need, and I'm only now learning it. What are they up to now, v8? If there was anything I wanted there, I would download it for free. Instead, I'm downloading the latest version of MC, which has actual new features, and it costs me less than taking a family to McDonalds (I don't have a family--do I need to go get one?).
When it comes to shreiking at faceless corporations, I'm right in the front row. But JRiver is a small company that does big things in their chosen arena. These people deserve respect for that, or we should all go back to Windows Media Player, or Vista.
The foregoing FWIW.
sunfire7:
Man, I know how you feel, sometimes you are lucky and sometimes not so much, but they are not cheating you or stealing you .... just pay the $19, it's actually very cheap compared to what you will get...
steveklein:
or don't pay the $18, and enjoy the awesome piece of software that is MC16. that is what you paid for, after all. then when mc18 comes out, snag the upgrade price on that (hint: it's probably going to be late summer 2012, give or take a month or two)
i've been in your shoes before with this software. i bought mc12 about a week before i would have been elgible for an mc13 license. i was frustrated, but quickly got over it. i'm not a "power user" so i don't upgrade every version. i upgrade every other version... but when you consider that for $20 every 18 months or so gets me software that renders iTunes pointless, it is a bargain no matter how you slice it. i think j river lets you get the upgrade price for 2 or 3 versions back. if i recall correctly, when i got MC14, people with MC11 were eligible for the upgrade price.
personally it would be "more fair" to offer 12 (or 6, or 9, or whatever) months of upgrades with a license key so that you know exactly what you are getting. it does seem a little "unfair" that some people get a few weeks of upgrades while others get almost a year. but just remember, MC16 is the 2nd best media manager out there (trailing just a touch behind MC17). if i were running a company, that's probably how i'd do it. but hey, i'm not... so there's going to be a line in the sand. nobody wants to be on the wrong side of it, but if it wasn't you, it was going to be someone else.
in the mean time, enjoy the hell out of your awesome piece of software... because it isn't like MC16 just became less valuable; it still does everything it did a month ago (and more, actually).
JohnFC:
I just paid and upgraded in Aug - not even 4 months ago!!!!!!!!!
Regret, now totally over being ripped off.
Look like we heading for a upgrade every quarter and then a monthly subscription.
Enough is enough.
Delete my acct - do what you want.
Lastly, I sell and distribute business software so am very familiar with s/w licensing, upgrades, maintenance, new versions etc, I know very well when there is a BIG RIP!
I have never EVER seen such quick change to version numbers as with this product, conveniently done to to justify new revenue.
I'm out of here.
MrHaugen:
It's the same dance, all over again. This is a software which you are not entitled to upgrades of major version (now at 17). There is no place that this is written or even suggested. Only small build versions is free of charge for that major version.
JRiver HAVE to set a point which to start working on MC17, and they have to set a date which the MC16 licenses will work with MC17. If this was greatly expanded they would not make enough money to continue developing this great product. Some people will be unlucky and do the purchase at a bad time, close to the turnover date. But how is this any different from ANY other purchases which include products changing versions and models? You have to take a stand and figure out if there will come a new model soon. If this is enough for you, or if you want to sit on the fence and wait until the "new thing" gets out. Its like this all over!
Put your self in JRiver shoes, and think about how you would have done it. Could you have done much better? Probably not.
I think you have a few options when it comes to sales.
1. You can use JRiver current model, which I think is good. The price for upgrades is not really expensive.
2. Unlimited updates. JRiver would probably not be here today with this model
3. You can use time limited upgrades. For example eligible for 2 years of free upgrades. JRiver have to raise the price to the double for this to work, as they release a new major version almost every year. But you will STILL have people that does not get the newest version at a point. There is also a turnover date here.
4. Yearly monthly/subscription fee, which includes all updates. this might work, but I don't think this is fare for people who just wants one version and can do fine with that. The price would probably be about the same as you pay today.
So, my advice is simply this. Pay the small fee of under 20$ and get over it. This is NOT a huge cost. It's a cost that most todays children could afford. Or just drop the upgrade if you're satisfied with the product at it's previous version.
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