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[thmpi]

As requested starting a separate thread as i just cant get around this issue.

I have previously installed MC15 and 16 on this computer and it worked flawlessly.

For MC17 it immediately hangs once clicked to express install. I eventually have to kill the process in task mgr.
I have rebooted PC several times, ran install exe as administrator but to no avail. I have administrator rights so dont think it is a UAC issue. I have also run a registry cleaner on OS to check for corruption but was ok




Event logs show the following error

---------------------------------
Log Name:      Application
Source:        Application Hang
Date:          6/11/2011 10:32:17 a.m.
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      123-PC
Description:
The program Install.exe version 17.0.27.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 19cc
 Start Time: 01cc9c0222f5e66f
 Termination Time: 4
 Application Path: C:\Users\123\AppData\Local\Temp\7zSD9D4.tmp\Install.exe
 Report Id:
------------------------------------------------------------------------
ERROR DETAILS


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-05T21:32:17.000000000Z" />
    <EventRecordID>345349</EventRecordID>
    <Channel>Application</Channel>
    <Computer>123-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Install.exe</Data>
    <Data>17.0.27.0</Data>
    <Data>19cc</Data>
    <Data>01cc9c0222f5e66f</Data>
    <Data>4</Data>
    <Data>C:\Users\123\AppData\Local\Temp\7zSD9D4.tmp\Install.exe</Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

Log Name:      Application
Source:        Windows Error Reporting
Date:          6/11/2011 10:32:17 a.m.
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      123-PC
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Install.exe
P2: 17.0.27.0
P3: 4eb074e3
P4: c5bf
P5: 2048
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\123\AppData\Local\Temp\WER8FF9.tmp.appcompat.txt
C:\Users\123\AppData\Local\Temp\WERA78F.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\123\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_Install.exe_98e6c2adb062c3eeaf7b69afa08610bec75f5a2f_117db44b

Analysis symbol:
Rechecking for solution: 0
Report Id: 98f92c58-07f5-11e1-b7b5-6c626d08cdfb
Report Status: 65
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-05T21:32:17.000000000Z" />
    <EventRecordID>345348</EventRecordID>
    <Channel>Application</Channel>
    <Computer>123-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Install.exe</Data>
    <Data>17.0.27.0</Data>
    <Data>4eb074e3</Data>
    <Data>c5bf</Data>
    <Data>2048</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\123\AppData\Local\Temp\WER8FF9.tmp.appcompat.txt
C:\Users\123\AppData\Local\Temp\WERA78F.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\123\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_Install.exe_98e6c2adb062c3eeaf7b69afa08610bec75f5a2f_117db44b</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>98f92c58-07f5-11e1-b7b5-6c626d08cdfb</Data>
    <Data>65</Data>
  </EventData>
</Event>

[Matt]

Try running the installer with the /NoUpgrade switch (you need to use a command line window or right-click properties on the installer and enter the command line switch).

If it works, you can manually restore a v16 backup into v17.

Let us know if that helps.

[thmpi]

I was determined to try and figure out how to apply that possible solution and even tried googling it but I cant figure out where to enter that command line switch. I right click on properties and theres just the usual tabs and nowhere can i see a place to enter a command line instruction. Thanks anyway but sorry to say its beyond my knowledge.

Any chance of a quick step by step instruction for dummies ?

[justsomeguy]

One easy way is to open the folder you saved the installer to.

In the address bar at the top of the window click on an empty area to the right of the path.
The path will change in my case to E:\Downloads\Audio\Players\MediaCenter\17, yours will obviously be something different.
At the end of this path add \mediacenter170027.exe /NoUpgrade
It should then look like mine in the pic below, obviously with your own path though.
Hit enter and it should work.

URL removed, bad site.

[justsomeguy]

I had written a small script a while back for running files with command line. All you have to do is drag and drop the file you want to run with a command line onto the RunWithCommandLine.vbs icon and it will open a dialog window to allow you to enter your commands. It easier and faster than opening a command prompt window. I keep it on my desktop for easy access.

Just enter this code into a text file and save it with any name you like but give it the .vbs extension.

Code: [Select]

Select Case WScript.Arguments.Count
Case 0
WScript.Quit
Case 1
Set args = WScript.Arguments
FileToRun = args.Item(0)
Case Else
WScript.Quit
End Select

Set objShell=WScript.CreateObject("WScript.Shell")

PassArgs = inputbox("Enter the arguments to pass:")
If PassArgs = vbEmpty Then WScript.Quit

objShell.run chr(34) & FileToRun & chr(34) & " " & PassArgs

Set objShell = Nothing
Or you can download the file here. Just unzip it to your desktop. URL removed, bad site.

[thmpi]

that worked a treat - it immediately installed no probs and even found my existing library

thanks so much for all the help provided here - awesome community