Still no response from JRiver??? Someone at JRiver knows enough about the auto library update algorithm to provide direction on this issue. Since apparently no one knows the answer, we really need some background information on how the auto update algroithm is supposed to work. Unfortunately, I have not been able to find any specifications on this topic. Something is supposed to trigger an update. When the update starts, it should take x minutes to complete. Using the explorer gadget may or may not trigger an update if it finds new media or missing media. There may be differences in the way the update algorithm runs based on the storage type (internal hard drive, external hard drive, network mount, etc). If I knew the answer to these questions, it would be a lot easier to say if there is a bug, configuration issue, or if everything is working as expected. It's been nearly a week since this question was posted and no one at JRiver has responded. Clearly the community forum technical support paradigm is not working for me.