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JRiver's HDtracks Downloader for Mac -- Available Here
rezhi:
I am having a problem with version 18.0.94 of the HDtracks Downloader for the Mac.
It reads my HDtracks Username correctly, but when I enter my password in the "Please Enter your HDtracks username and password" dialog box, it returns a "There was a problem logging in. Please try again later." message within the login dialog box. Note that this is a different message than if an incorrect password was entered.
The support staff at HDtracks haven't been able to figure out what the problem is, and I have a big queue of downloads that are stuck there. Any insight would be appreciated. Thanks.
JimH:
We think there may be a problem with some locales. Where are you located? Can you switch to a US keyboard?
rezhi:
I'm in the United States. Keyboard is the stock wireless keyboard for US iMacs.
In addition to typing in my password, I also tried the "I forgot my password" process with HDtracks, which has their server sending back an automated message with my password, which I copied and pasted into the Download Manager login dialog box with no success either. As you know, the "try again later" message is different than the message that you get if the password is wrong, anyway, but I gave it a shot.
My login into the HDtracks site itself is no problem, and clicking the "resume download" link in my queue launches the Download Manager with my correct HDtracks username showing in the lower right of the Download Manager main window.
Thanks.
JimH:
Do you have a wired keyboard you could try? Or another Mac you could try?
We're working on the problem, but can't yet duplicate it.
rezhi:
Sorry, this is our only Mac, and we only have wireless keyboards.
Since I tried to copy and paste my password from HDtrack's email response, though, that would seem to be keyboard-independent. Thanks again for looking into this.
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