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Author Topic: AVG problem with JRiver  (Read 3706 times)

MartiNation

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AVG problem with JRiver
« on: December 19, 2012, 10:37:57 am »
A short while ago my AVG antivirus went defensive against JRiver media center, claiming to have discovered several severe threats in a lot of .dll and .exe files all related to JRiver Mediacenter. I don’t really know what to make of this since I completely trust J river?
I've uninstalled and downloaded 18.0.97 installer; but when extracting I keep getting the threat message from AVG. I had to disable to program in order to complete the installation and it seems I must to keep AVG permanently disabled in order to run the program, otherwise AVG will simply remove most of the media center..


Here's a screenshot of the error:

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MartiNation

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Re: AVG problem with JRiver
« Reply #1 on: December 19, 2012, 10:41:35 am »
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Matt

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Re: AVG problem with JRiver
« Reply #2 on: December 19, 2012, 10:54:19 am »
It's a false positive in AVG.

I ran the JRTools.dll from the build through this online checker:
https://www.virustotal.com/

Only AVG triggers (1 of 45).

Please notify AVG, as this will cause us a lot of grief.
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Matt Ashland, JRiver Media Center

MartiNation

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Re: AVG problem with JRiver
« Reply #3 on: December 19, 2012, 11:05:52 am »
Thank you Matt.
I've now reported the issue to AVG's "false alarm" formula together with the 18.0.97 installer attatched ;)
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Matt

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Re: AVG problem with JRiver
« Reply #4 on: December 19, 2012, 12:51:30 pm »
Thanks for reporting it to them.  I also reported it.

I've been trying to change random, meaningless things in the code to see if we can get around the false-positive, but so far no luck.

It's not great timing, because we were hoping to mail to all our users in a couple days.
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Matt Ashland, JRiver Media Center

polemides

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Re: AVG problem with JRiver
« Reply #5 on: December 19, 2012, 01:11:42 pm »
Same problem. Thanks for the help Matt. I'm going to uninstall AVG and go with MSE for a while, because...wait for it:

I like MC18 better than any anti-virus software.  :)
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glynor

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Re: AVG problem with JRiver
« Reply #6 on: December 19, 2012, 01:33:22 pm »
Quote from: Matt on December 19, 2012, 12:51:30 pm
It's not great timing, because we were hoping to mail to all our users in a couple days.

Curiouser and curiouser.
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dtune

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Re: AVG problem with JRiver
« Reply #7 on: December 19, 2012, 05:05:13 pm »
Please advise if there is a Trojan here or not called "henri". The update came in through the normal update inside the MC software. Please see attached screenshot.

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HTPC4ME

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Re: AVG problem with JRiver
« Reply #8 on: December 19, 2012, 05:07:16 pm »
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dtune

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Re: AVG problem with JRiver
« Reply #9 on: December 19, 2012, 06:12:49 pm »
Thx for the help. I placed some file and folder exceptions into AVG, and for the past 20 minutes or so AVG and MC are coexisting with no virus warnings.

I'll update if anything changes.
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maid

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Re: AVG problem with JRiver
« Reply #10 on: December 19, 2012, 10:35:21 pm »
can we put in an exception??

My MC will not start now
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stevemac

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Re: AVG problem with JRiver
« Reply #11 on: December 20, 2012, 01:50:03 am »
Same issue
AVG Version 2013.0.2805
Virus Database Version 2637/5972 (Thursday, 20 December 2012, 7:43AM)
LinkScanner version 1420

have reported to AVG

regards,

Steve
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stevemac

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Re: AVG problem with JRiver
« Reply #12 on: December 21, 2012, 06:47:46 pm »
Issue was present with build 18.0.100, has disappeared with 18.0.103
Current AVG detail is
Build: 2013.0.2805
Virus Database version: 2637/5977 (Saturday, 22 December 2012 06:09 AM)
LinkScanner version: 1422

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