INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: AVG problem with JRiver  (Read 3694 times)

MartiNation

  • Recent member
  • *
  • Posts: 8
AVG problem with JRiver
« on: December 19, 2012, 10:37:57 am »
A short while ago my AVG antivirus went defensive against JRiver media center, claiming to have discovered several severe threats in a lot of .dll and .exe files all related to JRiver Mediacenter. I don’t really know what to make of this since I completely trust J river?
I've uninstalled and downloaded 18.0.97 installer; but when extracting I keep getting the threat message from AVG. I had to disable to program in order to complete the installation and it seems I must to keep AVG permanently disabled in order to run the program, otherwise AVG will simply remove most of the media center..


Here's a screenshot of the error:

Logged

MartiNation

  • Recent member
  • *
  • Posts: 8
Re: AVG problem with JRiver
« Reply #1 on: December 19, 2012, 10:41:35 am »
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42378
  • Shoes gone again!
Re: AVG problem with JRiver
« Reply #2 on: December 19, 2012, 10:54:19 am »
It's a false positive in AVG.

I ran the JRTools.dll from the build through this online checker:
https://www.virustotal.com/

Only AVG triggers (1 of 45).

Please notify AVG, as this will cause us a lot of grief.
Logged
Matt Ashland, JRiver Media Center

MartiNation

  • Recent member
  • *
  • Posts: 8
Re: AVG problem with JRiver
« Reply #3 on: December 19, 2012, 11:05:52 am »
Thank you Matt.
I've now reported the issue to AVG's "false alarm" formula together with the 18.0.97 installer attatched ;)
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42378
  • Shoes gone again!
Re: AVG problem with JRiver
« Reply #4 on: December 19, 2012, 12:51:30 pm »
Thanks for reporting it to them.  I also reported it.

I've been trying to change random, meaningless things in the code to see if we can get around the false-positive, but so far no luck.

It's not great timing, because we were hoping to mail to all our users in a couple days.
Logged
Matt Ashland, JRiver Media Center

polemides

  • Recent member
  • *
  • Posts: 40
Re: AVG problem with JRiver
« Reply #5 on: December 19, 2012, 01:11:42 pm »
Same problem. Thanks for the help Matt. I'm going to uninstall AVG and go with MSE for a while, because...wait for it:

I like MC18 better than any anti-virus software.  :)
Logged

glynor

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 19608
Re: AVG problem with JRiver
« Reply #6 on: December 19, 2012, 01:33:22 pm »
Quote from: Matt on December 19, 2012, 12:51:30 pm
It's not great timing, because we were hoping to mail to all our users in a couple days.

Curiouser and curiouser.
Logged
"Some cultures are defined by their relationship to cheese."

Visit me on the Interweb Thingie: http://glynor.com/

dtune

  • Recent member
  • *
  • Posts: 11
Re: AVG problem with JRiver
« Reply #7 on: December 19, 2012, 05:05:13 pm »
Please advise if there is a Trojan here or not called "henri". The update came in through the normal update inside the MC software. Please see attached screenshot.

Logged

HTPC4ME

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 2760
  • LIFE IS A RADIO... CRANK IT UP TO 11!
Re: AVG problem with JRiver
« Reply #8 on: December 19, 2012, 05:07:16 pm »
Logged

dtune

  • Recent member
  • *
  • Posts: 11
Re: AVG problem with JRiver
« Reply #9 on: December 19, 2012, 06:12:49 pm »
Thx for the help. I placed some file and folder exceptions into AVG, and for the past 20 minutes or so AVG and MC are coexisting with no virus warnings.

I'll update if anything changes.
Logged

maid

  • Citizen of the Universe
  • *****
  • Posts: 2024
Re: AVG problem with JRiver
« Reply #10 on: December 19, 2012, 10:35:21 pm »
can we put in an exception??

My MC will not start now
Logged
Intel Core i5-4590 CPU,  Haswell Gen2,  LGA1150, 3.3GHz 6 DDR3/ 2x PCIE3.0 x16 16gb Ram Windows 10 64 bit Asus Z97-DELUXE ATX Motherboard Nvidia GForce gtx1080 Receiver Onkyo TX-NR925 TV LG LF6300 55" smart TV

stevemac

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 303
Re: AVG problem with JRiver
« Reply #11 on: December 20, 2012, 01:50:03 am »
Same issue
AVG Version 2013.0.2805
Virus Database Version 2637/5972 (Thursday, 20 December 2012, 7:43AM)
LinkScanner version 1420

have reported to AVG

regards,

Steve
Logged

stevemac

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 303
Re: AVG problem with JRiver
« Reply #12 on: December 21, 2012, 06:47:46 pm »
Issue was present with build 18.0.100, has disappeared with 18.0.103
Current AVG detail is
Build: 2013.0.2805
Virus Database version: 2637/5977 (Saturday, 22 December 2012 06:09 AM)
LinkScanner version: 1422

Logged
Pages: [1]   Go Up
« previous next »