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[stubbo]

This is a problem I had with MC17 and has been the case with every drop of MC18 as well, finally got around to capturing the details though.

Basically I get a dialog, MC18 has stopped working with the following problem details...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Media Center 18.exe
  Application Version:   18.0.94.0
  Application Timestamp:   50c90bea
  Fault Module Name:   KERNELBASE.dll
  Fault Module Version:   6.2.9200.16451
  Fault Module Timestamp:   50988950
  Exception Code:   e06d7363
  Exception Offset:   00014b32
  OS Version:   6.2.9200.2.0.0.272.7
  Locale ID:   2057
  Additional Information 1:   5861
  Additional Information 2:   5861822e1919d7c014bbb064c64908b2
  Additional Information 3:   f3d5
  Additional Information 4:   f3d5be0cad2787556264647dc02181c3


The system event log contains the same information in a slightly different format....

Faulting application name: Media Center 18.exe, version: 18.0.94.0, time stamp: 0x50c90bea
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xe06d7363
Fault offset: 0x00014b32
Faulting process id: 0x1430
Faulting application start time: 0x01cde458af56077c
Faulting application path: C:\Program Files (x86)\J River\Media Center 18\Media Center 18.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 98012968-52e2-11e2-93f5-bc5ff4369ae4
Faulting package full name:
Faulting package-relative application ID:

A previous fault logged 4 days earlier looks very similar...

Faulting application name: Media Center 18.exe, version: 18.0.94.0, time stamp: 0x50c90bea
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xe06d7363
Fault offset: 0x00014b32
Faulting process id: 0x16e4
Faulting application start time: 0x01cde149cc9dfa19
Faulting application path: C:\Program Files (x86)\J River\Media Center 18\Media Center 18.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 7c48a548-5022-11e2-93f5-bc5ff4369ae4
Faulting package full name:
Faulting package-relative application ID:

This has only process ID and start time being different.

I am running MC18 on Windows Server 2012 Standard (64 bit). Core i5-3570K with 16GB Ram
The system is running from an SSD with all the media stored on physical disk drives.

The program doesn't crash immediately, but runs a number of days without problems and then fails. The last time it ran for only 4 days, others it has run for a couple of weeks but it may be related to how often music is streamed which is all I use it for.

The crashes also occur at all sorts of different times of the day, 11pm, 1am, 2pm, 3am, 10pm so no obvious pattern there either and seemingly not crashing when actively streaming either.

I don't use any plugins, and only use the media server for streaming to DLNA devices around the home. I never had any problems like this on Windows Server 2008.

I've enabled logging so will follow this thread up when it crashes again next time with the details from that.

It's winding the wife up now as the server is down more often than it's up whenever she wants to play music these days after years of being ultra reliable.

[Matt]

I'm not sure what a crash in KERNELBASE.dll might be.

But getting a log (Help > Logging) is the next step.  We'll know more when we see what the program is doing when it crashes.

Thanks.

[stubbo]

OK, I've PM'd you with a link to the log files to download. Hope that helps.

[stubbo]

Did you get the PM and the log files? I haven't had a crash since the 6th though I've just had to restart the machine after windows updates so it may take a little while until the next one.