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Author Topic: MC19 won't run  (Read 2088 times)

avpman

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MC19 won't run
« on: August 29, 2013, 09:46:05 am »
I had MC V17 (17.0.19) and V18 (18.0.212) installed and running fine on my PC. I installed V19 (19.0.32) and now V18 won't work and neither will V19. V18 shows the splash screen on startup and immediately crashes. Attempts to run V19 do nothing, no error message, no splash screen nothing. However, V17 continues to run fine.

I have uninstalled both V18 and V19 and reinstalled V18 and it still crashes. I have re-downloaded fresh copies of the installer files.

Please help!
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JimH

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #1 on: August 29, 2013, 10:00:17 am »
Confirm which builds are installed.  Reboot after each install.
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avpman

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #2 on: August 29, 2013, 10:28:47 am »
Quote from: JimH on August 29, 2013, 10:00:17 am
Confirm which builds are installed.  Reboot after each install.
V17 is 17.0.89
How can I confirm the build numbers for V18 and V19 when they won't run? Since they won't run I can't get to an "about" dialog box. I noted in the OP that I did install the latest builds from the forum.
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JimH

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #3 on: August 29, 2013, 10:31:29 am »
File names of the downloads.

17.0.89 is an old build of 17.
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avpman

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #4 on: August 29, 2013, 10:40:01 am »
MC18 previously ran fine with that build of MC17. MC18 and MC19 broke only after the installation of MC19. Should I remove or upgrade MC17 to troubleshoot? Right now it's my ONLY working copy so I'm a bit nervous about touching it. What was the latest build of MC17 and where would I get it?
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JimH

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #5 on: August 29, 2013, 10:44:26 am »
Which builds are you installing?  It matters.
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avpman

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #6 on: August 29, 2013, 10:59:28 am »
Quote from: JimH on August 29, 2013, 10:44:26 am
Which builds are you installing?  It matters.
From the OP:
I had MC V17 (17.0.19) and V18 (18.0.212) installed and running fine on my PC. I installed V19 (19.0.32)
Is this what you were looking for? I have copies of the installation files for V18 and V19. I even downloaded them again to insure they weren't corrupt in some way.
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JimH

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #7 on: August 29, 2013, 11:13:05 am »
Shut down all copies of Media Server that may be running.  Make sure no other version of MC is running when you install. 

Reboot and reinstall MC19.0.32.  What happens when you try to run it?

Do the same for MC18.0.212 if that doesn't work.

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avpman

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Re: Help! MC19 install broke MC18 and MC19 won't run.
« Reply #8 on: August 29, 2013, 01:19:17 pm »
Quote from: JimH on August 29, 2013, 11:13:05 am
Shut down all copies of Media Server that may be running.  Make sure no other version of MC is running when you install. 

Reboot and reinstall MC19.0.32.  What happens when you try to run it?

Do the same for MC18.0.212 if that doesn't work.


Did as above. No copies of Mediaserver or Mediacenter were running. Below is the info from the windows event log:

Faulting application name: Media Center 19.exe, version: 19.0.32.0, time stamp: 0x5217dd89
Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
Exception code: 0xc0000409
Fault offset: 0x0007ba51
Faulting process id: 0x19b8
Faulting application start time: 0x01cea4e370a82769
Faulting application path: C:\Program Files (x86)\J River\Media Center 19\Media Center 19.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: af06e515-10d6-11e3-bf4d-c48508d09435
Faulting package full name:
Faulting package-relative application ID:
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JimH

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Re: MC19 won't run
« Reply #9 on: August 29, 2013, 01:22:09 pm »
What OS is it?  And how old is the machine?

Virus checkers sometimes cause this kind of problem.
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Matt

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Re: MC19 won't run
« Reply #10 on: August 29, 2013, 02:22:42 pm »
Sorry about the trouble.  This is a strange problem, so it's hard to know what might be happening.

You might go to your library folder ([User]\Roaming\J River\Media Center 19\Library) and rename it.  Does that get the program running?

You could also uninstall MC19 and reinstall.
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Matt Ashland, JRiver Media Center

avpman

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Re: MC19 won't run
« Reply #11 on: August 29, 2013, 06:35:49 pm »
Yup, moving the library out of the way did it!  ;D I keep a "synched" library on this machine. So I "restored" a backup from the master PC and all is well. I would however like to have MC18 on this PC too. I'll try reinstalling MC18 tomorrow.

Thanks for your help!
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