Iceberg,
I agree with you about being abusive. We have had MUCH more abusive people here. You're visibly upset and feel you have every right to be so. Considering that, you are being fairly reasonable. But having said that, in my opinion you are expecting too much. The JRiver folks are way better than most about responding to you on a one-on-one basis but they have elected to use this forum to do so. That's Ok. It does work if you are willing to go that route. Sometimes they will respond to E-mails if you can find an address. But the Interact Forum is still better. The handful of users that frequent here seem to enjoy helping people. But they do require you to ask instead of attacking their favorite program and it's staff. We have become quite fond of both. Most of the "regulars" are every day visitors and sometimes several times daily. EVERY day.
Back to the issue at hand, it is probably asking too much that they archive older versions. In my experience, Version 6 was very unstable. A Version 6 license WILL work on Version 7.2, which is a much better program. That was the way I went until purchasing Version 8, which shows signs of being an even BETTER product but is still being tested (by us).
As an analogy, when Chevy introduces a new model year, they don't continue to sell previous models indefinitely. The documentation may be misleading (I don't know, I've never read it.) but you don't have to be a "computer whiz" to operate 7.2. I'm certainly not.
My advise is to install 7.2 and apply your Version 6 license to it. That should work just fine. It really is a better product.
Good luck.
CVIII
Author
Topic: Re: Customer Service (Read 1003 times)