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[Iceberg]

Ok, I'm willing to admit I was fairly upset to begin with. And for that I'll apologize. However, I don't think that it invalidates the concerns that I expressed in my posts. (For some reason I couldn't post follow up to your new thread...)

As I said, I'm just a typical joe-consumer. If I go to the documentation, and I see that the solution to my problem is clearly spelled out, I don't expect to have the files changed out from under me when I go to follow the directions. The idea that I should have somehow *known* those were the same files, or that I should be out scouring the internet for the older versions is really a very callous approach to customer service.

I liked your program. So much so, that I chose to support your efforts by purchasing it. However, this experience has left a bad taste in my mouth for your company and its service.

[Iceberg]

In retrospect, I don't think that my posts were ever abusive. If you go back and read them, after the initial post, they were all fairly mild. Somewhat annoyed perhaps, but I really don't think they could be characterized as abusive or inflammatory. IMHO.

[Iceberg]

In retrospect, I don't think that my posts were ever abusive. If you go back and read them, after the initial post, they were all fairly mild. Somewhat annoyed perhaps, but I really don't think they could be characterized as abusive or inflammatory. IMHO.

[Charlemagne 8]

Iceberg,
I agree with you about being abusive. We have had MUCH more abusive people here. You're visibly upset and feel you have every right to be so. Considering that, you are being fairly reasonable. But having said that, in my opinion you are expecting too much. The JRiver folks are way better than most about responding to you on a one-on-one basis but they have elected to use this forum to do so. That's Ok. It does work if you are willing to go that route. Sometimes they will respond to E-mails if you can find an address. But the Interact Forum is still better. The handful of users that frequent here seem to enjoy helping people. But they do require you to ask instead of attacking their favorite program and it's staff. We have become quite fond of both. Most of the "regulars" are every day visitors and sometimes several times daily. EVERY day.
Back to the issue at hand, it is probably asking too much that they archive older versions. In my experience, Version 6 was very unstable. A Version 6 license WILL work on Version 7.2, which is a much better program. That was the way I went until purchasing Version 8, which shows signs of being an even BETTER product but is still being tested (by us).
As an analogy, when Chevy introduces a new model year, they don't continue to sell previous models indefinitely. The documentation may be misleading (I don't know, I've never read it.) but you don't have to be a "computer whiz" to operate 7.2. I'm certainly not.
My advise is to install 7.2 and apply your Version 6 license to it. That should work just fine. It really is a better product.
Good luck.
CVIII

[Doof]

I didn't mean to imply that you were being abusive, but I realize that my wording wasn't the best. I was just pointing out that just because you (generic you) are customer, that doesn't give you (generic you) the right to be abusive. I also don't view abusive as a black and white thing. There are various levels of abusive from just rude all the way up to inflammatory comments and namecalling. I apologize for the confusion.

Anyway, C8 pretty much summed up the advice I was giving to you. Your version 6 license should restore just fine into version 7.2. I wasn't sure by your post if you had tried that or not. You mentioned that it said it restored but then kept asking you to register. If that was for version 7.2, you may find the answer to that somewhere in this forum. Try using the Search function to see if you can find other posts about this.

You may also want to try the link KingSparta posted for version 6, and try your license there and then upgrade to 7. But going straight for 7 is just quicker.

[JollyJim]

I think I'm correct in saying that the help that comes with v8 is actaully, v7 and therefore incorrect in many places. I think this should be pointed out to new users - it might explain some of the 'confused' questions that end up in Interact

Jim