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Registration key not working

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Boomzilla:
I paid for my Media Center for Mac back while the program was still in Alpha.  After a hiatus, I reinstalled Media Center 19 & asked JRiver for a registration key.  They sent me one, but when I double click it, I get an error message saying the key isn't valid for my software.  Despite this, they continue to increment my number of reinstalls down every time I try.

Why is this happening?  Is it my problem or JRiver?  What must happen to get this fixed?

Thanks.

kensn:
Was the key for MC18 or MC19 for Mac?

Boomzilla:

--- Quote from: kensn on November 30, 2013, 03:01:06 pm ---Was the key for MC18 or MC19 for Mac?

--- End quote ---

They were different?  I thought once one bought the "full" key it was good for all future versions.

On Nov. 28th, I mailed JRiver & asked for a registration key.  The one they sent me says:

"You have recently restored a licence for Media Center Mac 18. There are 10 restores available in each 12 month period.  There are 5 restores remaining at this time."

So what's the deal?  Do I need to ask for another registration key now that I've installed JR-19?

Matt:
You have an MC18 Mac license.

You can find MC18 Mac here:
http://yabb.jriver.com/interact/index.php?board=31.0

More on how JRiver works here:
http://yabb.jriver.com/interact/index.php?topic=81987.0

Craig1968:
I was going along just fine for a few months now and enjoying my JRiver.
Then it would not open.  I tried again and again and worked from 10 restores down two 2 in 2 tries at the computer.
I got frustrated and bought a second $49 license.  And guess what, it won't let me on with the new license either.
Very frustrating, and suggestions to help me.
The message always reads, " there was a problem communicating with the license server".

Craig  :'(

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