Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[rkoehl05]

When I enter my email address here to retrieve my registration codes, the resulting email is missing the codes for MC19. I expect to see 2 MC19 for windows codes and 1 for MC19 for linux code. I only see codes for versions 17 & 18. Are these version 19 codes not linked to my account?

The email used was [removed by Matt to avoid Spambots finding your address].

[Matt]

Thanks for the purchases.

I think you may have used a_____7 at aol dot com for some of them.  Could you try that address on the restore page?

[rkoehl05]

Thanks. I had tried that one before updating to the gmail address but had the same result.

[Matt]

I had the system mail your AOL address again.  Check your spam filter if you don't see it.

[rkoehl05]

Still no email. I checked in spam too.

[Matt]

Would you like them all changed to your gmail account?

[rkoehl05]

Yes please.

[Matt]

Done.

You should have mail shortly.

[rkoehl05]

I just received the email at the gmail account with all of the expected codes. Thanks for resolving this.

Will future purchases be correctly linked to my gmail account (assuming I order using that account)? Is there anything else I will need to do to avoid the issue I had earlier?

[JimH]

Yes.  The licenses are tied to Google now.

AOL has been a problem in the past.