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[stevemac]

MC 19.0.121
WD TV Live SMP

Hi,

For several months I have had an occasional issue with MC crashing.  Most times it appears linked to a content request from a WD TV Live SMP.  I captured the logs this time & hoping someone can advise anything I can address at my end

It occurred when I had selected Video on the WD device.  Normally it would return the video titles.  In this case the device hangs.  the MC PC is displaying an error message indicating MC must close

From the Windows Event logs

Code: [Select]

Log Name:      Application
Source:        Application Error
Date:          18/03/2014 12:22:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXX
Description:
Faulting application name: Media Center 19.exe, version: 19.0.121.0, time stamp: 0x531ace27
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x2ec0
Faulting application start time: 0x01cf4245ecebc4e0
Faulting application path: C:\Program Files (x86)\J River\Media Center 19\Media Center 19.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: b8649de3-ae3b-11e3-9e65-00241d71c654
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-18T01:22:08.000000000Z" />
    <EventRecordID>493983</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Media Center 19.exe</Data>
    <Data>19.0.121.0</Data>
    <Data>531ace27</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>2ec0</Data>
    <Data>01cf4245ecebc4e0</Data>
    <Data>C:\Program Files (x86)\J River\Media Center 19\Media Center 19.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>b8649de3-ae3b-11e3-9e65-00241d71c654</Data>
  </EventData>
</Event>


MC logs attached

Any thoughts?

Thanks,

Steve

[stevemac]

Bump..

Still occurring.  Anyone else with the WD Live Streaming Media Player get this?

Any thoughts?

thanks,

Steve

[bob]

Is there anything you can tell us about that top level view? (I assume you are seeing the crash as soon as it does the top level video view).
Also, is it only the video view that can make it crash?
Finally, there are options in the way the WD displays folders/files. How have you got this set?

[stevemac]

hi Bob,

I have only ever observed the issue for Video.  I rarely use the WD unit for anything else

Top level view for Video (in MC) is

• Movies
• TV Shows
• Home Videos
• Other
• Disk
• Recent

Under Movies, the show Categories in this order just has Name
Set rules for file display has Media Subtype is Movies & Sort by Name (a-z)

On the WD device I select Videos, Video, Movies & then the unit hangs.  I check the PC & the crash is evident.  Restarting MC resolves it.

thanks,

Steve

[bob]

hi Bob,

I have only ever observed the issue for Video.  I rarely use the WD unit for anything else

Top level view for Video (in MC) is

• Movies
• TV Shows
• Home Videos
• Other
• Disk
• Recent

Under Movies, the show Categories in this order just has Name
Set rules for file display has Media Subtype is Movies & Sort by Name (a-z)

On the WD device I select Videos, Video, Movies & then the unit hangs.  I check the PC & the crash is evident.  Restarting MC resolves it.

thanks,

Steve

Make sure the option for the video view is set to "list mode" not "preview".
Preview can force multiple video's to be converted so rapidly that your PC can run out of ram (causing an MC crash).
You might want to turn off the autoplay option if it's on for the same reason.
It seems like when we get up to about 8 simultaneous conversions things grind to a halt.

[stevemac]

Hi Bob,

I'm assuming the view of "list" vs "preview" is on the WD device.  If this is the case my normal view is "list" & this is when I observe the issue

Would you like me to capture more logs?  I am happy to try & get a wireshark trace if that would help

thanks for investigating,

Steve

[bob]

Can you email me the .dmp file?

[stevemac]

hi Bob,

Not familiar with the dump file capabilities & couldn't find one in the J River folders.

Found this on the Microsoft site http://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx .  Is this what you're after?

The MEMORY.DMP in C:\Windows is dated 16/12/2010 so guessing this isn't it

thanks,

Steve

[bob]

I see, it's already in your zip file (had to query Hendrik to find out). Thanks.