Topic: Very Rude Online Public Relations (Read 3198 times)

stevelm · « **on:** February 12, 2002, 11:31:06 am »

Hello
I have asked management two questions about
problems I was having with jukebox .One
I asked when I first bought it in the fall 2001 .
I asked a question about my username and password.
The reply was, a message one person had sent to the
another person that was added to and then sent to me.
One thing that was in the message that one sent to
the other was, will somebody take care of this guy.
That was rude ,to me. What the message ended up
doing was just pointing out a web page that didn't
answer my question at all.It was like the didn't
want to be botherd.
The other question I asked was a couple of days ago.
My computer crashed , and I had to reformat my hard
drive.So I asked about getting my media juke box back
to the way it was , with all the features and plus
features I got when I paid for it. Again they just
pointed me to a web page that said , to back up license
incase my computer crashes or I loss my data.
I don't remember the computer prompting me to do that
like they told me it did. If it was made clear to me
that I needed to do that , I would have. Now if I
want all the features back , I have to pay for it all over
again.Something Just don't seem right about that.
steve

back

Doof · « **Reply #1 on:** February 12, 2002, 11:37:41 am »

http://home.webryders.net/mgoodwin/Scronch.zip

leonidas · « **Reply #2 on:** February 12, 2002, 11:37:46 am »

stevelm

re your second post--a couple of hours ago I noticed that it had no responses, so I was going to reply that I've never had enough foresight to be that organized, and that I typically just wait until the drive crashes and then start over. I figured that one of two things would happen if I posted: either others would respond with helpful info, or others would follow my lead and we'd head down the off-topic "crashed hard drive" path. I don't remember your first question. Did I mess that one up?

re backing up liscenses--you get plenty of warnings. Believe me, I know, 'cause I saw plenty of them after my hard drive crashed recently I had to buy a new license (my back up floppy was no longer good for reasons having to do with putting it in the garage and living in the desert, and my second copy was no good because . . . well, you get the idea, I'm sure).

Michael

KingSparta · « **Reply #3 on:** February 12, 2002, 11:50:24 am »

>>the other was, will somebody take care of this guy.
>>That was rude ,to me.
Maybe it was

NOTE: Who ever it was, please apologize

>>they just pointed me to a web page that said,
>>to back up license incase my computer crashes
>>or I loss my data. I don't remember the computer
>> Next Page

rompting me to do that
It Does

have a Blessed day

Doof · « **Reply #4 on:** February 12, 2002, 11:53:33 am »

Okay, seriously now...

First of all, you have to keep in mind that not everybody here works for JRiver. Most of us are users just like you, and are in no way required to be polite. But barring that, I just want to address this :

Hello
I have asked management two questions about
problems I was having with jukebox .One
I asked when I first bought it in the fall 2001 .
I asked a question about my username and password.
The reply was, a message one person had sent to the
another person that was added to and then sent to me.
One thing that was in the message that one sent to
the other was, will somebody take care of this guy.
That was rude ,to me. What the message ended up
doing was just pointing out a web page that didn't
answer my question at all.It was like the didn't
want to be botherd.

Without being able to actually see this email you're talking about, it sounds to more like the person who received the email COULDN'T help you. Probably because they just didn't know the answer. So they asked "Can somebody help this guy?" I say this, based on my experience with dealing with these guys. They are very responsive to their users.

As for your second question... listen to the song I posted a link to above. It pretty much sums it up.

I'm not going to get into another of these lost license debates.

Scronch · « **Reply #5 on:** February 12, 2002, 11:57:05 am »

>>home.webryders.net/mgoodwin/Scronch.zip

Oops... more very rude online PR. Sorry.

JimH · « **Reply #6 on:** February 12, 2002, 11:57:50 am »

The email you received should have contained these three lines (full text is below):

"FOR OTHER QUESTIONS, please try the Interact page at:

"www.musicex.com/cgi-bin/interact/NeoBoard.pl?Action=ShowBoard&Board=inter

"Interact is the only way we provide support. It is in operation 24 hours a day, 7 days a week."

--------------
[full text]

One of the following options should answer the question you have asked.

Frequently Asked Questions (FAQ) are at www.musicex.com/mediajukebox/faq.html

A user guide is a available on-line at http://www.musicex.com/mediajukebox/guide.html

Questions about how to purchase or restore a license are at: http://www.musicex.com/mediajukebox/buy_faq.html

To use Music01, you must have an account: http://www.music01.com/story.html

Media Jukebox has a free core which can be upgraded to the plus version for $24.98.

Before reporting a problem, please be sure that you have the most recent version of the software. You can find it at: http://www.musicex.com/mediajukebox/download.html

MP3 ENCODING requires a plug-in available from http://www.musicex.com/mediajukebox/plugins.html

FOR OTHER QUESTIONS, please try the Interact page at:

www.musicex.com/cgi-bin/interact/NeoBoard.pl?Action=ShowBoard&Board=inter

Interact is the only way we provide support. It is in operation 24 hours a day, 7 days a week.

Our Wish List for suggested improvements is at:

http://www.musicex.com/cgi-bin/wish_list/wish.pl

DISTRIBUTION? If you would like to re-distribute Media Jukebox on a CD, or add it to a web page, and you are not charging for it, you are free to do so. If you are a hardware manufacturer or you charge for distribution, please contact us for more information.

JimH · « **Reply #7 on:** February 12, 2002, 12:10:40 pm »

Here is a copy of the text in the emailed receipt for every purchase.

Thank you for your purchase.

You may want to print and save this receipt for your records.

Thank you for your purchase. Your software is now unlocked.

A backup copy of the license should be made to floppy
disk since it can be used to upgrade a downloaded
version in the event of a disk crash. This backup contains
personal information, including credit card, so it
should not be shared. License Backup and License Recovery
are both under Help in the program.

More information is available at:
http://www.musicex.com/buybuttonfaq

JimH · « **Reply #8 on:** February 12, 2002, 12:11:46 pm »

stevelm,
Perhaps you might find this thread helpful:

http://www.musicex.com/cgi-bin/interact/NeoBoard.pl?Action=ShowPost&Board=inter&Post=7991&BoardIdle=7&SortingBy=0&BoardOrder=Descend&Page=0&UserSession=jimh.101355184680934

stevelm · « **Reply #9 on:** February 12, 2002, 12:44:38 pm »

Hello
It's me again , (STEVELM). I could have over looked
a lot of things I quess , and probably did .
Sorry if I was out of line about this.
I guess it just hurt my feelings more
than anything .
Thankyou all for your response and help.
Maybe I could be right about them being rude,
maybe not , I don't Know.
steve

JimH · « **Reply #10 on:** February 12, 2002, 12:54:50 pm »

Steve,
Thanks for your softened position. I'm from JRiver. This is the best source of help we can provide and we get a lot of help from our friends.

Posting a question on Interact will usually get a reply. If not, bump it up by adding a blank reply. You can help by keeping separate questions in separate threads and giving them a subject that describes the problem (not "Help!!!!"). Including your OS and version of MJ is important.

Thanks again,

Jim

Scronch · « **Reply #11 on:** February 12, 2002, 01:24:25 pm »

Don't let him kid ya, he IS JRiver.

stevelm · « **Reply #12 on:** February 12, 2002, 01:29:40 pm »

Hello (JIM) It's Me Again (STEVELM)
Thanks For Your response.
I don't want to do or say anything thats wrong.
But sometimes I do , I don't mean to but it happens
sometimes." If Im right Im right , if Im wrong Im wrong"
.I was excited when a got medea jukebox , I quess thats why
I over looked somethings.Sorry.
steve

leonidas · « **Reply #13 on:** February 12, 2002, 01:50:58 pm »

stevelm

The Chills - Male Monster From The Id (1992)

There's a part of me--it's in disguise
Though I'll fight to see it won't arise
I'd avoid your eyes--denying
Something dark and primal's surviving

I have another side I try to hide
It cannot escape 'cause if it tries
There are defenses raised around it
For I chose to keep it surrounded

Chorus:
Gotta stay on guard always
Wanna keep my caveman hidden
Everyone has some off-days when
we make bad decisions
Each Man I've seen has some animal
behaviour in him
Some can conceal better--The Male Monster
from the Id . . .

Got out--destroyed his cage
Saying thoughtless things in mindless rage
And I've seen him harm those I'm close to
With his charms he's so hard to see through

(chorus)

I hurt you--I'm sorry, and I promise
I won't do it again
And I'm mending all my errors--I really am . . .

But my Mr. Hyde--he lies and lies
He'd take a superman to supervise
But imagine all the damage
if the hidden man that took lives in
Forbidden Planet survives http://www.tranquility.net/~benedict/forbiddenplanet.html

I'm not like that everyday--I'm not normally that way
You need convincing I can tell--I don't say this very well . . .
But I'm sorry I hurt you, and I promise I won't do it again
I'm mending all my errors . . .

JimH · « **Reply #14 on:** February 12, 2002, 02:09:17 pm »

Michael,
Is there something you'd like to talk about? How are you feeling? Any hair growing in odd places?

leonidas · « **Reply #15 on:** February 12, 2002, 02:14:38 pm »

stevelm said:I don't want to do or say anything thats wrong.
But sometimes I do , I don't mean to but it happens

made me think of that song

and couldn't get the tune out of my head

it's in my head

it's in my head

it's in my head

then I got really REALLY ANGRY

and I realized

that I really need to destroy the planet

KingSparta · « **Reply #16 on:** February 12, 2002, 02:23:01 pm »

>>Any hair growing in odd places?
only on his knuckles

stevelm · « **Reply #17 on:** February 12, 2002, 03:17:38 pm »

Thankyou King!!

leonidas · « **Reply #18 on:** February 12, 2002, 03:25:36 pm »

KingSparta & stevelm

I'm crushed

stevelm · « **Reply #19 on:** February 12, 2002, 03:32:18 pm »

Horton
That must be a sight to see.

KingSparta · « **Reply #20 on:** February 12, 2002, 03:34:53 pm »

MHorton

I think I have some hair on my knuckles also

normaly when i drag them on the ground it keeps them nice and smooth

leonidas · « **Reply #21 on:** February 12, 2002, 03:39:09 pm »

I shave mine--gotta keep that Male Monster in disguise, don't ya know

JimH · « **Reply #22 on:** February 12, 2002, 04:16:09 pm »

K,
Lighting the charcoal grille keeps knucklehair problems to a minimum.

M,
You got a laugh out loud from me at this point

> then I got really REALLY ANGRY

> and I realized

KingSparta · « **Reply #23 on:** February 12, 2002, 04:26:07 pm »

>>Lighting the charcoal grille keeps knucklehair problems to a minimum
been there, and burnt some more hair at the same time

new thread "all you wanted to know about knucklehair"

Scronch · « **Reply #24 on:** February 12, 2002, 10:46:09 pm »

Then there are those hairs that grow off the back of people's ears. Especially bald guys.

Doof · « **Reply #25 on:** February 13, 2002, 03:59:23 am »

I don't have hair growing off the back of my ears.

INTERACT FORUM

Author Topic: Very Rude Online Public Relations (Read 3198 times)

stevelm

leonidas

Scronch

stevelm

Scronch

stevelm

leonidas

leonidas

stevelm

leonidas

stevelm

leonidas

Scronch