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Author Topic: new laptop, jriver now has problems.  (Read 5131 times)

theoctavist

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new laptop, jriver now has problems.
« on: July 07, 2014, 01:50:49 pm »
the first night i installed it...no issues whatsoever.  all my music and video files are on an external hard drive that I carry with me. 

the second night, i had bad stutters/pauses during video and audio content.  ive moved the HDD to a different usb port, removed all the AV software, firewall, all the extra garbage that is packaged with these laptops, etc.

still get stutters.   i dont know what is going on! I know these scores arent fantastic, but id think it should be able to handle anything thrown at it video/audio wise.


=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 7.686 seconds
    Single-threaded floating point math... 5.153 seconds
    Multi-threaded integer math... 8.075 seconds
    Multi-threaded mixed math... 5.241 seconds
Score: 726

Running 'Image' benchmark...
    Image creation / destruction... 0.835 seconds
    Flood filling... 0.698 seconds
    Direct copying... 0.900 seconds
    Small renders... 2.585 seconds
    Bilinear rendering... 3.485 seconds
    Bicubic rendering... 2.012 seconds
Score: 2092

Running 'Database' benchmark...
    Create database... 0.521 seconds
    Populate database... 3.682 seconds
    Save database... 1.318 seconds
    Reload database... 0.382 seconds
    Search database... 2.011 seconds
    Sort database... 1.986 seconds
    Group database... 1.444 seconds
Score: 1895

JRMark (version 19.0.146): 1571

====================================================================
Library
    Total files: 30799
    Audio files: 25023
    Image files: 4587
    Video files: 594
    Other files: 595
Processing
    Thumbnails built: 99% (30635 of 30799)
    Audio analyzed: 100% (25617 of 25617)
Background Tools Running
    No tools currently running
Power
    No entries that affect the system power state
Media Center
    Version: 19.0.146.0 Registered
    Install path: C:\Program Files (x86)\J River\Media Center 19\
    Interface plug-ins: Interface Plugins: TiVo Server (not running)
    JRMark: 1571 (version 19.0.146)
    Memory used: 45.4 MB memory
    Handles used: 1395 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1
        Free Physical Memory: 2.1 GB
        Total Memory: 3.9 GB
    Operating System
        Microsoft Windows 8 64-bit
    Audio inputs and outputs
        Microphone (Realtek High Definition Audio) (driver 6.3.9600.16384)
        Speakers (Realtek High Definition Audio) (driver 6.3.9600.16384)
    Battery
        Microsoft AC Adapter (driver 6.3.9600.16384)
        Microsoft ACPI-Compliant Control Method Battery (driver 6.3.9600.16384)
    CDROM
        TSSTcorp CDDVDW SU-208DB (driver 6.3.9600.16384)
    Computer
        ACPI x64-based PC (driver 6.3.9600.16384)
    DiskDrive
        TOSHIBA MQ01ABF050 (driver 6.3.9600.16384)
    Display
        Intel(R) HD Graphics (driver 10.18.10.3345)
    hdc
        Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03 (driver 9.3.0.1027)
    HIDClass
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant consumer control device (driver 6.3.9600.16384)
        HID-compliant system controller (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant vendor-defined device (driver 6.3.9600.17041)
        HID-compliant wireless radio controls (driver 6.3.9600.17041)
        Toshiba Hotkey Driver (driver 9.0.0.0)
        Toshiba Hotkey Driver Collection (driver 8.0.0.4)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (driver 6.3.9600.17041)
        USB Input Device (Logitech Download Assistant) (driver 1.10.77.0)
    Image
        TOSHIBA Web Camera - HD (driver 6.3.9600.16384)
    Keyboard
        HID Keyboard Device (driver 6.3.9600.16384)
        Standard PS/2 Keyboard (driver 6.3.9600.16384)
    MEDIA
        Intel(R) Display Audio (driver 6.14.0.3097)
        Realtek High Definition Audio (driver 6.0.1.6865)
    Monitor
        Generic PnP Monitor (driver 6.3.9600.16384)
    Mouse
        HID-compliant mouse (driver 6.3.9600.16384)
        Synaptics PS/2 Port TouchPad (driver 17.0.8.2)
    Net
        Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30) (driver 2.1.0.16)
        Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC (driver 2012.4.1022.2013)
    Print queues
        Fax (driver 6.3.9600.16384)
        Microsoft XPS Document Writer (driver 6.3.9600.16384)
        Root Print Queue (driver 6.3.9600.16384)
    Processor
        Intel(R) Celeron(R) CPU 1037U @ 1.80GHz (driver 6.3.9600.16384)
        Intel(R) Celeron(R) CPU 1037U @ 1.80GHz (driver 6.3.9600.16384)
    SCSIAdapter
        Microsoft Storage Spaces Controller (driver 6.3.9600.17086)
    Software devices
        Microsoft Device Association Root Enumerator (driver 6.3.9600.16384)
        Microsoft IPv4 IPv6 Transition Adapter Bus (driver 6.3.9600.16384)
    System
        3rd Gen Core processor DRAM Controller - 0154 (driver 6.3.9600.17031)
        ACPI Fan (driver 6.3.9600.17031)
        ACPI Fixed Feature Button (driver 6.3.9600.17031)
        ACPI Lid (driver 6.3.9600.17031)
        ACPI Power Button (driver 6.3.9600.17031)
        ACPI Thermal Zone (driver 6.3.9600.17031)
        Composite Bus Enumerator (driver 6.3.9600.16384)
        Consumer IR Devices (driver 6.3.9600.16384)
        Direct memory access controller (driver 6.3.9600.17031)
        High Definition Audio Controller (driver 6.3.9600.17054)
        High precision event timer (driver 6.3.9600.17031)
        Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 (driver 9.3.0.1027)
        Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12 (driver 9.3.0.1027)
        Intel(R) 82802 Firmware Hub Device (driver 6.3.9600.17031)
        Intel(R) Management Engine Interface  (driver 8.1.0.1263)
        Intel(R) NM70 Express Chipset LPC Controller - 1E5F (driver 9.3.0.1027)
        IWD Bus Enumerator (driver 4.5.30.0)
        Microsoft ACPI-Compliant System (driver 6.3.9600.17031)
        Microsoft Basic Display Driver (driver 6.3.9600.16384)
        Microsoft Basic Render Driver (driver 6.3.9600.17031)
        Microsoft System Management BIOS Driver (driver 6.3.9600.16384)
        Microsoft Virtual Drive Enumerator (driver 6.3.9600.16384)
        Microsoft Windows Management Interface for ACPI (driver 6.3.9600.16384)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        Motherboard resources (driver 6.3.9600.17031)
        NDIS Virtual Network Adapter Enumerator (driver 6.3.9600.16384)
        Numeric data processor (driver 6.3.9600.17031)
        PCI Express Root Complex (driver 6.3.9600.17031)
        Plug and Play Software Device Enumerator (driver 6.3.9600.16384)
        Programmable interrupt controller (driver 6.3.9600.17031)
        Remote Desktop Device Redirector Bus (driver 6.3.9600.16384)
        Synaptics SMBus Driver (driver 17.0.8.2)
        System board (driver 6.3.9600.17031)
        System CMOS/real time clock (driver 6.3.9600.17031)
        System timer (driver 6.3.9600.17031)
        TOSHIBA Firmware Linkage Driver (driver 1.0.0.7)
        TOSHIBA x64 ACPI-Compliant Value Added Logical and General Purpose Device (driver 3.1.0.0)
        UMBus Root Bus Enumerator (driver 6.3.9600.16384)
        Volume Manager (driver 6.3.9600.16384)
    TosSec Class
        TOSHIBA tos_sps64 Driver (driver 4.3.0.0)
    USB
        Generic USB Hub (driver 6.3.9600.16442)
        Generic USB Hub (driver 6.3.9600.16442)
        Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D (driver 9.3.0.1027)
        Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 (driver 9.3.0.1027)
        Realtek USB 2.0 Card Reader (driver 6.2.9200.39041)
        USB Composite Device (driver 6.3.9600.16442)
        USB Composite Device (driver 6.3.9600.16442)
        USB Root Hub (driver 6.3.9600.16384)
        USB Root Hub (driver 6.3.9600.16384)
    VolumeSnapshot
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)
        Generic volume shadow copy (driver 6.3.9600.16384)

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Matt

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Re: new laptop, jriver now has problems.
« Reply #1 on: July 07, 2014, 04:01:21 pm »
If you're having stutters during audio content, double-check your settings in Options > Audio.  Pick WASAPI, ASIO or Directsound and test.
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Matt Ashland, JRiver Media Center

glynor

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Re: new laptop, jriver now has problems.
« Reply #2 on: July 07, 2014, 04:11:09 pm »
That laptop is probably too underpowered to handle:

* Red October HQ
* Some kinds of DSD decoding
* Substantial use of Convolution filters

All of which require a fairly potent CPU and/or GPU resources (the latter is especially important for ROHQ).

For video playback, Red October Standard should work without issue on that machine.  You may also be able to create a custom Red October "Medium Quality" setting that uses MadVR but has acceptable performance with a bit of elbow grease.  There is a nice guide for this on the Wiki here:
http://wiki.jriver.com/index.php/Madvr_expert_guide

However, you would absolutely be best served by starting with simple, known-good settings and then working your way up from there.

If the problems are more generalized, and apply to all sorts of content (not just more esoteric things as I described above), then the Troubleshooting Guide would be a great place to start:

http://wiki.jriver.com/index.php/Media_Center_Troubleshooting_Guide

In particular, pay attention to:

* Audio setup, as discussed by Matt above.  Further help is here: http://wiki.jriver.com/index.php/Audio_Troubleshooting_Guide
* Anti-Virus.  Some AV packages can have a substantial performance impact on your computer generally, particularly when the machine is otherwise somewhat underpowered.  You may need to "tame" your AV package for decent performance on that system (described in the general guide linked above).
* Disk performance and Library location.  MC really, really, really wants to have its Library files on a fast, internal disk (by "Library" I mean the database it uses internally, not the media files themselves, which can live anywhere).  Details: http://wiki.jriver.com/index.php/Troubleshooting_Network_and_Slow_Storage
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