More > JRiver Media Center 20 for Windows
MC20 (Windows) - New Registration Questions
JimH:
--- Quote from: Julie56 on August 10, 2014, 12:58:06 pm ---Hi Hendrick,
I have desperately been trying to get my registration code to work so that I can buy an MC20 upgrade license. When I input my MC19 registration code into the space on the page where you can purchase MC20, it returns the response that this is not a valid registration code. I've tried the restore page but it says there is no code for that email address. I even tried the PayPal option, and that came back as unknown transaction. I posted 2 help requests on Questions about upgrading thread but got no response. I would really like to be able to purchase an upgrade to MC20 before the end of today, but I can't seem to get through. Can you please help me? Thanks.
--- End quote ---
Read the instructions carefully. You are probably on the Mac page but have a Windows license, or vice versa.
Julie56:
Thanks for the response. I am using the link that was included in the email I received from JRiver. That link takes me to the JRiver page that clearly states "This page is for Windows updates only". I've clicked on the link there for those who already own an MC license which takes you to the page where one can input the registration code. That's when I get the error messages. I get similar error messages from the options on the restore page. I've checked and rechecked the code, and tried everything I know including the troubleshooting page. I even uninstalled and re-installed. No luck. Is there anything else that can be done to get my registration code working so that I can purchase an upgrade license. Thank you for your help.
Julie56:
--- Quote from: Julie56 on August 10, 2014, 02:53:25 pm ---Thanks for the response. I am using the link that was included in the email I received from JRiver. That link takes me to the JRiver page that clearly states "This page is for Windows updates only". I've clicked on the link there for those who already own an MC license which takes you to the page where one can input the registration code. That's when I get the error messages. I get similar error messages from the options on the restore page. I've checked and rechecked the code, and tried everything I know including the troubleshooting page. I even uninstalled and re-installed. No luck. Is there anything else that can be done to get my registration code working so that I can purchase an upgrade license. Thank you for your help.
--- End quote ---
Forgot to mention that I have a windows license running on windows 7 pro.
JimH:
Are you using copy and paste with the Registration Code? Are you upgrading from Windows to Windows?
Julie56:
I am upgrading from Windows to Windows. I cannot copy and paste as I only have the printed confirmation with the registration code.
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