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Upgraded MC17 to MC 20, but installed not upgraded, now unable to remove MC17

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townsma:
Because of issue streaming mkv files using DLNA I upgraded my MC from 17 to 20, thinking surely any problem would be fixed by now, wrong....

But to make matters worse, it did not upgrade my MC17 installation, it install my MC 20 by the side of it.  So I tried to uninstall MC17, it won't uninstall.  I get a message saying JRMEdiaUninstall.dll cannot run.

So I tried to uninstall MC20, that uninstalled.  So I tried MC17 again, no luck, still can't get rid of it.

So at this point, I can't stream my mkv files via DLNA, in either version, and no one seems to want to answer that post, now I have software on my computer I can't uninstall.

All in all I am pretty hacked off, and am seriously considering getting a refund and binning the damned thing.

RoderickGI:
Do you still have a recent good backup of your MC17 database? Good.

Install MC20 again. Restore the backup to it. Make sure everything is working. Once you are SURE.

Start MC17 again. Windows will tell you MC17 wants to make changes to your computer. Let it. Close MC17. Uninstall MC17. It should uninstall.

Start MC20. Windows will tell you MC20 wants to make changes to your computer. Let it. Use it.


I may not have got all that exactly right, but close enough. :D You need to run MC17 before you try to uninstall it.

EDIT:
BTW, restoring the backup will give you your database back, but I think for a MC17 to MC20 upgrade you will need to manually enter all your preferred settings into MC20. The backup in MC17 doesn't include settings I understand. So, check your settings in MC20 before you uninstall MC17, and update them based on your MC17 settings if necessary.

JimH:
You might also fix the DLNA problem by setting conversion in the Media Network options for DLNA Servers.

Arindelle:
One of the reasons you are probably having issues is that you are jumping from 17 to 20. There have been major changes ... especially in DLNA handling and zones; also dsp and audio analysis.

If the restore library trick won't work, this will.  You will have to reconfigure your DLNA (this is a good thing by the way). I don't remember if zones even existed like they do now in 17 -- might have to redo those too.

1) go back to make sure version 17 is working and is on the last version (if not reinstall); make sure version 20 media server is not be loaded automatically in windows!

2) download last version of version 18; download last version of version 19;

3) install 18 .. this should be seemless unless you have partially uninstalled 17 - if that is the case reinstall). Make a backup of the library

4) install 19 from 18; then 19 from 20 always make a library backup bewteen version upgades

either reconfigure 19 before the 20 install or do your re-configuring  in the 20 -- each audio setting is now a zone; each dlna device is now treated sort of like a zone - not much difference bewteen 19 and 20 for your video streaming

You views should all be intact; audio (and now video) analysis for sound and dps studio settings will have to be redone.

5) uninstall 17, 18 wait until you are fine with your version 20 before uninstalling 19.

Note: if you have trouble uninstalling old versions reinstall the latest build of that version and repeat uninstall

Be careful if you have MC auto loading; you do not want to have different versions of the media server program running at the same time. I would trun these off in options if you follow this scenario. Turn them back on when 20 is up and running.

Keep calm, it is definitely worth it ... major new stuff since version 17

krmasson:
I am also considering switching from MC17 to MC 20.
Looks not very fun an somewhat time consuming.

Would the following work ?
Backup MC 17 library
Uninstall MC 17
Install MC 20
Restore library from backup ?

Thx in advance

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