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Author Topic: Failed to purchase MJ PLUS  (Read 870 times)

Gloria

  • Guest
Failed to purchase MJ PLUS
« on: February 01, 2002, 12:16:05 am »
Hello,

After downloading the MEDIA JUKEBOX, I've tried to purchase the MJ licence by following the procedure stated in your web site. However, after submitting my credit card information, an error message prompt as: "Winsock error. I was unable to the Buy Button server. Please make sure that your network or modem connection is properly configured. Error: 10006." As a result, I failed to purchase the licence.

I've ensured my network is perfectly OK & tried several times but still failed. Pls advise what should I do to purchase the license.

Thanks!

Gloria
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JimH

  • Citizen of the Universe
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  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:Failed to purchase MJ PLUS
« Reply #1 on: February 01, 2002, 04:00:15 am »
Try starting IE and connecting to a website on the Internet first.  Then try buying.
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Jim Hillegass
JRiver Media Center / Media Jukebox

Gloria

  • Guest
RE:Failed to purchase MJ PLUS
« Reply #2 on: February 05, 2002, 06:21:38 pm »
I've tried after connecting to website and pretty sure my network & modem is perfectly OK, but it still failed to buy licence. What should I do as my trial period left 10 days only. Pls help!!!
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gateley

  • Guest
RE:Failed to purchase MJ PLUS
« Reply #3 on: February 05, 2002, 06:43:38 pm »
Are you using Media Jukebox 7.x or 8.x?
Can you send me your IP address (to gateley@jriver.com) so I can find out if you are even connecting?

Thanks,

j

p.s. If you don't know your IP address, just mail me the approximate time you tried to purchase.
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