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[gvag]

I am getting intermittent "Page Fault" errors that require a full restart of my system to recover from.  When I first started evaluating this program I was very impressed with its features.  I would like to know if the licensed version offers any technical support.  I'm certainly willing to pay for this program but if there is no mechanism for reporting and getting help with program crashes then as much as I like what it has to offer I'll be removing it from my system.

[Cmagic]

Hi gvag,

If you're experiencing problem using MJ you've knocked on the right door as this forum
is precisely the best way to get support for both licensed (plus) and basic versions.

What you have to do is to describe your problem, give the MJ version number you're using along
with some details on your hardware (processor, ram, sound card, OS version).
and the folks on this forum (both JRiver developers and MJ users) will promptly help you.

BTW, I'm just a simple guy using MJ and I can tell you : MJ is a great program with many
nice features, but the nicest feature of them all is the people around it !

Have a nice day

[gvag]

Thanks CMagic!
Its nice to know that the developers do visit this board along with the users.  If this problem could be resolved I'd be happy to upgrade and recommend it to all my friends.

Here's the details around the program crashes.

OS: Win98 SE
PROCESSOR: 1ghz P3 with 256MB
SOUND CARD: SB Live 5.1, using the most recent drivers
VIDEO: NVidia Geoforce2 400MX with 64MB ram using the most recent drivers

MEDIA JUKEBOX caused an invalid page fault in
module KERNEL32.DLL at 018f:bff9db61.
Registers:
EAX=c00309c4 CS=018f EIP=bff9db61 EFLGS=00010212
EBX=0290fe28 SS=0197 ESP=0280fdf4 EBP=02810090
ECX=00000000 DS=0197 ESI=00000000 FS=3e9f
EDX=bff76855 ES=0197 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89

I've experienced this problem while editing tag properties, sorting lists and running Media Editor.  

Last night I burned a CD and had absolutely no problems.  What a nice process, faster then CDCreator without a lot of confusing options.  I simply openned the artist's folder in Media Library selected Write (burn) from the tools menu and away it went.  Excellent!

A SUGGESTION.  Maybe JRiver could create some standard topics and templates for reporting problems.  It would be easier to find answers to technical problems as opposed to general questions about using the program annnd its many features.  Like:
MINOR ERROR: Received a program error message but the Media Jukebox recovered from the error.
MEDIUM ERROR:  The program hung but was closed by Windows or the user was able to exit using Ctl-Alt-Del to close it.
FATAL ERROR:  Error required a system reboot.
Thanks

[kitfox]

for additional tech support tips & tricks I'd suggest reading the nearby thread titled "Technical Support Sucks (Isn't Any)!!!!"

[Gatobrit]

What version of MJ are you using?

[JimH]

gvag,
Intermittent problems like you describe are hard to find.  

The version you have of MJ might help.

I suggest you try to pinpoint where the problems are and then try making changes (turn off visualizations, turn off skins, turn off EQ, DSP, etc.) until you have better information.

And what is it with "no technical support"?  Try a subject that describes your problem next time.

[Doof]

Try this as a first step...

Forget MJ for the moment.

Click on Start -> Run... and type in "SFC" (no quotes). Follow the steps on the screen and let it do it's thing.

This is Windows 98's System File Checker. It will scan through your system files and see if any of them are corrupted.

[georgev]

Thanks Doof.

I ran SFC and there were no corrupted files.  As to any other possible version conflicts I note the SFC has not improved any between Win98 and Win98 SE.  I noted some possible conflicts an older file date having a more recent version number etc but I have no basis upon which to select one file over another.  In general I will allow updating where the more recent file has a newer version number.

I'm using MJ 7.2.280.  I'll just pay a bit more attention to what I'm doing when things go wrong and keep posting.  I really do like this program and think its worth some effort on my part to help make it better.

Thanks again to all who responded.

[Matthias]

Reinstall Internet Explorer...get 5.5 SP2...it's the best.

Seriously.  It's more than likely a screw-up in the registry somewhere having to do with IE.  You could also try installing a registry fixer program, you can usually get Fix-It or Norton pretty cheap.

Also, there is a _very_ good chance it is your video card (doesn't make sense, I know...but trust me, video cards & their drivers do crazy stuff that is hard to pin down).  To test, change your video drivers to basic PCI VGA (no need to change out the physical card), and remove the Nvidia drivers...see if the problem persists.

Or, you could try editing
HKEY_CURRENT_USER\software\Microsoft\ Windows\CurrentVersion\Explorer and delete anything that says "recent" in the Shell of folder & User Shell of folder trees.  Just a suggestion that probably won't work...but it's worth a try.

~Matthias