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Player Won't Find Files Loaded Various Ways

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davedcawley:
I've tried loading certain albums I have with the Pono software onto both the player and the SD card from my laptop's drive. I've tried side loading and then loading the albums FROM the player and the SD card. Everytime it went through the process of transferring the files, tells me it's successful, then when I unplug the player and it scans the the library, it refuses to find and show the albums or the songs. All songs are in FLAC format and will play fine from either my laptop or from the pono player or the SD card in the Pono software and various other media software. Any ideas what I can do?

After a week of messing around with various ways to try to get the player to recognize the file, including removing all music files from both the
player and the SD card and then reloading them, at this point when I click on the player or the SD card in the Pono software it says "working" and then hangs until I give up and unplug the pono player. Can I just delete the library file and have it rebuild? If so, what file is it?

yetrsan:
I have the same problem. The computer says it is loaded in Pono Music on the Mac it says the files have been transferred and when looking at the Pono Player directory on the computer, says the files have been transferred, but the files are not on the Pono Player. Any idea on how to fix this?

bplexico:
I would recommend opening a ticket with Pono Support - I have had a similar issues with some AIF and AIFF format high resolution files that I got from HD Tracks.

I have a open ticket with them (Pono) as well.

Barr

JimH:

--- Quote from: yetrsan on December 14, 2014, 08:33:54 pm ---I have the same problem. The computer says it is loaded in Pono Music on the Mac it says the files have been transferred and when looking at the Pono Player directory on the computer, says the files have been transferred, but the files are not on the Pono Player. Any idea on how to fix this?

--- End quote ---
Did you try powering the Pono device down and up again?

It's possible there is a firmware update needed.  They take some time to transfer (30 minutes?).

davedcawley:
It took the normal amount of time to load the file onto the player. I have tried loading them over the last week, unplugging and rebooting the device multiple times during the week.

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