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PONO App will not connect to PONO Music World Store
gemarsh:
Hi;
I'm glad that I'm not alone with this problem but very disappointed that this problem even exists.
I am using an up-to-date Chrome Browser on Windows 7 Professional operating system and can connect to the PONO Music Store, select music to purchase through the browser but the cart message says that the music can only be downloaded by the PONO app, which has never connected with the PONO Music Store since November 2014, when I received the player, downloaded and installed the app. I have uninstalled, downloaded and re-installed the app three times since but still no connection to the music store.
I am hopeful that the reason is because Canadians are not yet allowed PONO App access to the music store but I would like to see official confirmation of that, along with an estimate of when Canadians will be able to access the music store from the PONO app. Otherwise, if Canadians do have PONO app access to the music store, then I wish someone will diagnose and solve the problem.
It has now been more than a year since I purchased the PONO Player through Kickstarter and I AM PISSED!
JohnT:
--- Quote from: gemarsh on March 28, 2015, 08:23:53 pm ---Hi;
I'm glad that I'm not alone with this problem but very disappointed that this problem even exists.
I am using an up-to-date Chrome Browser on Windows 7 Professional operating system and can connect to the PONO Music Store, select music to purchase through the browser but the cart message says that the music can only be downloaded by the PONO app, which has never connected with the PONO Music Store since November 2014, when I received the player, downloaded and installed the app. I have uninstalled, downloaded and re-installed the app three times since but still no connection to the music store.
I am hopeful that the reason is because Canadians are not yet allowed PONO App access to the music store but I would like to see official confirmation of that, along with an estimate of when Canadians will be able to access the music store from the PONO app. Otherwise, if Canadians do have PONO app access to the music store, then I wish someone will diagnose and solve the problem.
It has now been more than a year since I purchased the PONO Player through Kickstarter and I AM PISSED!
--- End quote ---
Could you send a Media Center log file:
1. Help / Logging / Enable logging
2. try (and fail) to login to Pono store
3. Help / Logging / Report problem
4. send log to logs at jriver dot com
gemarsh:
I have sent the log file as requested.
BTW, on January 28, 2015, I sent a PONO log file to PONO Support (Ticket # 00049464) and have received no response since then.
anew3rd:
2 Questions:
1) is it possible to download any of the music from your Account History from the PONO Site, I can still log in and access these pages. wondering if there is a way to download. Ask for PonoMusic World App.
2) I have songs on my Pono Device, is there a way to remove the songs?
note) sad face :-\ :'( :-\ removed my old PMW software cause it flagged me for updating the OS. Didnt see that that the JRiver can grab backups. found JRiver site after removing software trying to download the new software. Didn't realize that the service was abandon.
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