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MC for Mac and MC for Windows Compared
bobkatz:
I'll try to explain the issue...
I have audio files located on an NAS which is mounted to the Mac via SMB. The same NAS is also mounted on the PC via SMB.
On both the Mac and the PC the NAS volume is in the library. On the PC the NAS volume is also available via "Drives & Devices" with Explorer showing. This has proved to be a bonus on the PC when stubborn media files do not appear in the library view, available via Audio/Files/Volumes/Thecus Audio.
On the PC I can change over to Drives and Devices/Explorer, drag and drop files from Windows Explorer into the right hand JRiver window and explorer will make a copy. Maybe I should try the "move" choice instead of "copy" but it's ironic because the file is already in that folder but JRiver is not seeing it. It isn't even aware that I'm "copying" or "moving" from a folder to itself!
Anyway, I just want to listen to the wav!
Now I'm trying to explore the same situation on the Mac and I see that there is no equivalent to the Finder in Drives and Devices on the Mac side.
It's fair to argue that we don't really need an equivalent to Finder within JRiver, and I agree that in principle we should not need it, but that assumes that the library function is working well, and in this case it is not for me since refresh does not reveal the file. Remember, I often have that issue with both Mac and PC... should I blame my NAS, which is a Thecus?
Now I'm faced with how to make the stubborn file appear through library tools, when the refresh icon does not show it. This happens a lot, both on PC and Mac. Could be the Thecus NAS is not implementing SMB that well... I'm not necessarily blaming JRiver for the cause of this issue. I just want to play a WAV!
Please forgive me if I'm not doing something right using the library. I must admit I'm not well-versed in the library tools. When on the Mac or PC a refresh does not reveal the file, "File/Library/Import" is a very clunky and time-wasting way to refresh, don't you think? When the folder has already been imported and supposedly being watched by JRiver. So maybe we need a more powerful refresh button on both PC and Mac?
blgentry:
What you're describing sounds a lot like Auto Import NOT being triggered by adding files. MC needs to see a "file system event" to trigger auto import. *Some* NAS devices don't support them properly and auto import won't work. There are ways to automate it but I haven't explored them yet.
I know that triggering auto import manually seems to work in every case I personally have heard of. Tools > Import > Run auto import now. If that works for you, we (just speaking for myself) could look into trying to automate that process to run once every X minutes. Or maybe there's a file system events workaround for your particular NAS.
If running auto import manually does NOT pick up files that are clearly in an auto import monitored directory, I'd want to look at the auto import options to make sure that the file type (and extension) you are trying to import is listed and NOT excluded. Finally, I'd want to look at the files themselves to make sure there isn't something wonky with the files. I'm just saying this last part for completeness of the logical troubleshooting chain.
Brian.
bobkatz:
Thanks for the thorough advice, BigEntry. I'll print out your advice and follow it through the next time I have a missing item. I have used the "Run auto import now" before, but I had forgotten that this was located in the tools/import structure. Some library tools are under File, some under Tools, some under library tools, so I easily get confused.
--- Quote from: blgentry on September 22, 2015, 09:13:16 am ---What you're describing sounds a lot like Auto Import NOT being triggered by adding files. MC needs to see a "file system event" to trigger auto import. *Some* NAS devices don't support them properly and auto import won't work. There are ways to automate it but I haven't explored them yet.
--- End quote ---
snip
bobkatz:
This question moved to a new thread. Sorry about that...
JimH:
Please move off topic discussion to a different thread.
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