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restore troubles

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guitarman:
For no reason at all JRiver has stopped working. When I tried to open I got the message that the trial period was over and to purchase or restore. So I took the restore over the internet and had a key emailed to me. Of course I have no way of using this key as my only options given are to restore by internet or license file.

So are there any suggestions of what I can do to get this to work?

JimH:
Do you have MC17 installed?

If so, you can try restoring your license.
http://wiki.jriver.com/index.php/Restoring_a_License

If it stopped working suddenly, what changed on your machine?

Antivirus programs can sometimes cause license problems.

anantaman:
Hi there
I have installed 17 as it still has the record feature in it, but when I choose restore by email, I am only sent the codes for versions 18 and 20, how cab I get the code for 17?

Thanks

JimH:
Did you use a different e-mail address?

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