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Transfer is excruciatingly slow... any suggestions?

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JimH:
Someone else reported that leaving 10% of the SD card open helped the speed issue.

slerch666:
Sorry to bump something a little old, but...

I was having the same issue. If I used PMW to transfer files, transfer time is GLACIAL. Since PMW didn't give me a good feel for HOW slow, I closed that out and opened up trusty ol' Windows Explorer. Transfers, when the drive was empty (I formatted it) and copied music over. The first 10 GB was zippy at 4 MB/s (zippy comparatively speaking). Then it hit 355 KB/s. Then... it just stopped. Formatted again, same story.

Emailed Pono after trying all kinds of things (different storage medium, different PC, etc, etc, etc). Turns out my Pono is going back for repair. In this case, Pono's support has made me happy, even if it takes a little while to get a response.

simpsond:
Very slow PC / Mac -> PonoPlayer USB transfers are a problem with the newer PonoPlayer 1.06 firmware release for many folks. According to support, a fix is currently being looked at Pono.

I am having the exact problems as slerch666 had in that it will start up quick at a few MBs/sec for a very short time, then slow to exactly 355KB/sec from then on out, occasionally going to 0MB/sec and very occasionally 'bouncing back' to a couple of MB/sec and then back to 355MB/sec. And then eventually hanging up at 0MB/sec.

This only affects the PonoPlayer internal memory for me. The external 'drive' always accepts transfers quickly at a few MB/sec.

The only way I have found around this for now is to eject the PonoPlayer via USB (being very careful not to run into the dreaded PonoPlayer loss of memory; a common trait of unplugging most any USB cable from an external device, before the PC/Mac ejects the device), unplug it, go to 'Shutdown' mode, turn it back on and then try another download. It will then go through the same scenario  as above, but at least I can get a few songs at a time transferred.

This has been happening to me the past couple of months or so...

sonicreducer:
I"m having the exact same problem, it starts off OK, then drops from like 3.1MB/s to 0.3MB/s and them bombs out, I don't have the same problem when I copy files to my external 128gig Micro SD card...

It seems to only happen when copying music to the PONO's internal storage, I hope it isn't a device problem as I am in Australia and will have to wait months to get it fixed!! I've tried all sorts of workarounds: changing the USB cable, changing from USB2 to USB 3 ports, I have Windows 10, but have the same problem when I tried a straight copy to my old XP box!! I also tried to update tags in PMW, still the same problem!

I've logged a Salesforce service request, haven't got a reply yet, this was on Saturday...

Hopefully its only a firmware thing and PONO fix it quickly since I really enjoy listening to music with it!!

darrinm1:
I had the same issue everyone has described. I discussed with customer service and they had me send it back and i got it back about a week and a half later. All is great. They had to replace the board. Back to quick downloads again. I filled up the 64 gig card in about 2 hours instead of 1 day for 5 gig. I still think it is a great device.

Darrin

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