More > JRiver Media Center 21 for Windows

Upgrade Purchase Problem

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edwarduk:
Who can I contact please regarding an upgrade problem?

I get to the page where I can register an upgrade (page asking me all my payment details) but the page errors on my email address. Am using my correct email address (which I have been using with JRiver for years).  I tried a different email address but same error.

Triple checked that I entered the duplicate email and all is correct.

Same error occurs on the upgrade pages for Windows only as well as Master licence.

I seem to be doing something wrong.

I would prefer to upgrade by logging into JRiver website and going from there.  However, so far as I can see this is not possible - only way (I can see) is via input of registration code.

tia
Edward

JimH:
Please try again.  We may have had a server problem overnight.

edwarduk:
Thanks Jim,

Sorted!

Looking forward to MC21.

Edward

JimH:
For license upgrade questions, please use this thread:
http://yabb.jriver.com/interact/index.php?topic=98538.0

JohnT:

--- Quote from: Z0001 on July 16, 2015, 05:38:22 am ---Hi

I've also had trouble. used the Windows link since I have a Window's licence but the purchase failed 3 times. seemed to be saying there was a problem with my email, but my email was entered fine.

Please could you let me know what's up?

Thanks
Z

--- End quote ---
Were you upgrading to a Master license?  If so, please try again since there was a problem upgrading from older versions of Media Center to a master license.

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