INTERACT FORUM

More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: JulsieL on August 24, 2015, 05:12:41 am

Title: Sluggish Videos
Post by: JulsieL on August 24, 2015, 05:12:41 am

I updated to version 21 and noticed that my videos play very sluggishly and tend to loose sync. Has anyone else had this experience. ?
If it is not due to the new version, does anyone know what to do to correct this problem?

Title: Re: Sluggish Videos
Post by: JimH on August 24, 2015, 05:52:09 am

We've seen a lot of similar problems recently.  Most were traced to antivirus programs.  Norton, Kaspersky, even Microsoft.  There is a link to these in the "Weird Problems" thread, in my signature.  It's near the top of the first post.

http://yabb.jriver.com/interact/index.php?topic=86096.0

Title: Re: Sluggish Videos
Post by: JulsieL on August 24, 2015, 09:48:02 pm

If I uninstall my AVG Antivirus, i will be vulnerable to infection.
I payed $111 for 3 Year Subscription ,so I am loathe to use another Antivirus.
If I uninstall J River Media center, would you [they] be willing to refund my purchase. I paid for it yesterday.
I would appreciate a reply to my email address if possible.

regards,
Jules

Title: Re: Sluggish Videos
Post by: glynor on August 24, 2015, 10:44:38 pm

Quote from: JulsieL on August 24, 2015, 09:48:02 pm

If I uninstall my AVG Antivirus, i will be vulnerable to infection.
I payed $111 for 3 Year Subscription ,so I am loathe to use another Antivirus.

When we suggest that you remove the Anti-Virus, it is not as a solution, but as a test to rule the application in or out as the cause. It is typically possible, once you know that is the cause, to tame the anti-virus application to behave nicely with MC (and many other applications that are troubled by AV programs).

Please read:
http://wiki.jriver.com/index.php/Troubleshooting_Security_Software

Title: Re: Sluggish Videos
Post by: JulsieL on August 25, 2015, 01:52:25 am

i took your advice and removed AVG . Yes It has made a difference.
What do you suggest now i do now?
Would I have a similar problem with Avast antivirus?
I appreciate your replies
Jules

Title: Re: Sluggish Videos
Post by: JimH on August 25, 2015, 01:56:57 am

Get your money back. 

Report the problem to the manufacturer.

The Microsoft antivirus usually behaves well.

Title: Re: Sluggish Videos
Post by: JulsieL on August 25, 2015, 02:26:51 am

Thanks so much. I am now running Microsoft Defender and Windows firewall .
Everything is working perfectly and I am very Satisfied with Media Center.
Thank for your assistance. i hope you do not hear from me soon again.
Regards,
Jules :)

Title: Re: Sluggish Videos
Post by: CountryBumkin on August 25, 2015, 05:12:56 am

Quote from: JulsieL on August 25, 2015, 01:52:25 am

i took your advice and removed AVG . Yes It has made a difference.
What do you suggest now i do now?
Would I have a similar problem with Avast antivirus?
I appreciate your replies
Jules

If AVG allows, you could try setting up AVG to have JRiver files/folders "excluded" from AVG scans. That may be enough to keep your videos playing smoothly.
I use Microsoft Defender, but even so I exclude the JRiver ".exe" files, the folders with my media, and JRiver program folders from being scanned (it's all shown in the link Glynor provided).

Title: Re: Sluggish Videos
Post by: glynor on August 25, 2015, 03:15:18 pm

I'm also a fan of Windows Defender, so if that works for you (it is free), then stick with it.

However, I'm sure you can get AVG to behave if you want to keep it.  You just want to set it to "trust" or "exclude" MC itself and a few auxiliary executables that MC uses, along with a few essential disk locations (especially your Library location on disk).  I don't have instructions for AVG written up, because I don't use that anywhere, but the details of what you want to exclude (or trust) are included in the article for Windows Defender:
http://wiki.jriver.com/index.php/Taming_Windows_Defender

Figure out how to do the same thing in AVG, and I'm sure it'll be fine to keep using it.