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Networks and Remotes => Remotes => Topic started by: JRiverRudy on August 22, 2015, 10:49:24 pm

Title: JRemote crash when adding server
Post by: JRiverRudy on August 22, 2015, 10:49:24 pm

I have JRiver 20.0.126 running on a Mac Mini and controlled by multiple iPads and iPhones that has been working seamlessly the last few years. I recently acquired a new iPad Air 2 running iOS 8.4.1 and after installing JRemote and entering the server details (either IP address or access key, and username / password) JRemote suddenly crashes without any error message. It subsequently crashes immediately when I try to re-open it. Restarting the device makes no difference. Not including the username and or password in the server details takes me to the next screen advising that a username and password is necessary. As soon as all the correct server information is provided it crashes. I have tried removing and reinstalling the app multiple times but to no avail. Please advise how to remediate this critical issue. JRiver - if you provide an email address I will email you the logs from the JRiver server app.

Title: Re: JRemote crash when adding server
Post by: iancollins2010 on November 25, 2015, 05:44:00 am

I too have experienced this and am very frustrated having just bought JRiver.

Please advise how I get a refund. I would contact sales or the company itself, but in defiance of UK legislation, there are no contact details on the website.

Title: Re: JRemote crash when adding server
Post by: JimH on November 25, 2015, 06:19:08 am

Did you try updating JRemote and MC?

Title: Re: JRemote crash when adding server
Post by: iancollins2010 on November 25, 2015, 08:40:56 am

OK I hadn't. Doing that now. Tks