INTERACT FORUM
More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: JimH on July 20, 2013, 08:45:36 am
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MC19 will be available in an early version soon.
You can purchase a pre-release license here:
http://wiki.jriver.com/index.php/Upgrade_to_MC19
You will receive an MC19 license that also works with MC18.
If you have questions, please post them in this thread.
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Not EZ giving my money to JRiver ;)
In my case I would upgrade from 18 to 19 if I could get my registration code to be recognized. One forum member suggested cut and pasting ones registration code. All to the good if I had my code archived in an old email from JRiver, etc., but when I got my registration code for 18 I wrote it down and saved in my Rolodex with caps, dashes and 1's for 1's, I's for I's, O's for O's and 0's for 0's exactly as in the email I received. Thus I cannot cut and paste my code into appropriate place on upgrade page. My thought best of all being able to upgrade straight from JRiver 18 user interface, but perhaps that's to easy to consider? Love JRiver 18 but dislike JRiver update protocol.
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The instructions tell you how to recover your license.
http://wiki.jriver.com/index.php/Upgrade_to_MC19#Recovering_Your_License
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I looked at recovering a code, but shouldn't have to wade through that as I wrote down my code EXACTLY as it appeared. Surely JRiver would like to lower the frustration level of those purchasing their upgrades?
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Tried recovering my code and still no go. Can a living breathing mammal at JRiver email my code if I provide my appropriate email, name and address I originally used? I did move (twenty-five miles from my previous address) since purchasing JRiver 18, so perhaps JRiver needs all my old registration information. Not sure which email address I used, but it's likely one of two. Let me know.
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I get emails from JRiver at one of my email addresses. When I tried to have the registration code sent to that email address, it said that JRiver does not have any registration codes for that email address. I checked my other email accounts and could not find any emails from JRiver sent to those.
Now what do I do? The option#2 will not work for me since I don't know where you sent the original email with my registration code. Why the heck you do not have the registration code under registration info in the program itself is beyond me. That would make it incredibly easy!
I really want to upgrade but you DO need to make the process easier. And the link you provided earlier is not very helpful. I had to search for Restore Option #2 in your wiki to find it. I assume this is it:
https://rover.jriver.com/cgi-bin/restore.cgi
At a loss as to what to do now. Please help - thanks!
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I get emails from JRiver at one of my email addresses. When I tried to have the registration code sent to that email address, it said that JRiver does not have any registration codes for that email address. I checked my other email accounts and could not find any emails from JRiver sent to those.
Now what do I do? The option#2 will not work for me since I don't know where you sent the original email with my registration code. Why the heck you do not have the registration code under registration info in the program itself is beyond me. That would make it incredibly easy!
Because anyone who has access to your PC would have access to the license. We used to do it that way. It didn't work out.
Email me your details and I'll try to find your license. Let me know what e-mail you want to use.
I'm jimh at jriver.
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i upgraded from version 17 to 19. payed with paypal. and received an email with the .mjr file. ..when clicked. it pops an error message "error restoring Media Center Licence unknown error." i tried a restore. no luck.. same error message... frustrating this shouldnt be so difficult.
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i upgraded from version 17 to 19. payed with paypal. and received an email with the .mjr file. ..when clicked. it pops an error message "error restoring Media Center Licence unknown error." i tried a restore. no luck.. same error message... frustrating this shouldnt be so difficult.
When MC19 is available in a few weeks, install it and enter your code.
You can do the same with MC18 now if you're not running it already.
Thanks for the upgrade.
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Jim,
Is it also possible to install MC19 beside the previous versions, or do you have to upgrade?
I,ve bought the upgrade key but would like to start from scratch though.
Kind regards.
Frank
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Since MC17.1, major builds can be installed and used at the same time. The libraries aren't compatible. It's best to switch to the newer build as soon as you're satisfied it works for you.
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I am also having the same issue, I have done everything correctly, i even had the code emailed to me just in case i had it wrong, I copied and pasted, and I still can't get the upgrade price... I have MC18 as well...
A little help here?
Much appreciated...
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thanks- didnt see it was a pre-release sale with no advance release.
just a suggestion... this should be at the top of the reg code(mjr) email..... and the date of release. Thanks.
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I am also having the same issue, I have done everything correctly, i even had the code emailed to me just in case i had it wrong, I copied and pasted, and I still can't get the upgrade price... I have MC18 as well...
A little help here?
Much appreciated...
It looks like you got it working a few minutes after posting.
Thanks for upgrading.
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Hey, Jim, I just purchased the upgrade & my current version still says that I am Media 12. Shouldn't it have changed to Media 18?
Thank you for your time!
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I just prepurchased MC19 using the activation sent to me by jriver, and I was charged the full price. What gives?
Same thing happened to me. Although I entered my old registration code I was charged full price.
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Please download and install MC18.
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Get a message that license has been installed, but JRiver show no evidence of this. Version still shows as 18.0.206?
Jim
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That's the current version. MC19 isn't available yet. Soon. When it is, just download it and install.
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Thanks Jim, got it. :)
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I goofed up. When purchasing the pre-order upgrade to MC19, I used a code that is linked to another software (digital editing) package and I paid full price.
I noted my mistake and ordered again at your bargain price. Is there anyway that I might receive a refund for my "first purchase"?
Respectfully,
Kevin
J. Kevin Balog
kevin at praxislearn
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Hi
Upgraded to MC19 last week.
Had my credit card statement through today and you have charged me twice, I like the software but don't really want to pay double.
Is there some other way to contact you so I can send my details to get this sorted.
Thanks.
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Please write deanna at jriver.
That can happen any time you back through a purchase page.
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Thanks. But I didn't back through anything. Or click twice etc. I also have the Mastercard verification thing switched on so have to enter another password every time I am charged. The issue is at your end. Surely there should be some failsafe even if someone does click back on their browser?!
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These are the purchases. The time zone is US Central.
07/14/2013 07:50:16 IP: xx.xx.53.151
07/14/2013 16:55:42 IP: xx.xx.53.151
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just been through my history, the first is obviously my purchase the second time was slightly after the licence was activated on my laptop- in my internet history I have the welcome screen after JRiver automatically opens the browser to say the licence has been installed - no backing through a purchase page - this is something on your end - best guess; the software has somehow activated a second purchase when activating the licence
anyway since you have found purchases can I assume this is being taken care of?
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Please contact deanna at jriver with your details (but not credit card yet).
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Hi Kevin,
I am sifting through a lot of credit card transactions at the moment. I will send you a separate email once I locate your transactions.
Deanna
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I was billed twice due to a browser refresh on the purchase page. I am not sure how to contact anyone to have the charge reversed. The most that I was able to find was text saying to email music at jriver. Does that mean music at jriver? Please contact me and let me know if the email has been received or how to get the duplicate charge handled. Thanks!
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Stand by. We can fix this tomorrow.
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Same thing happened to me. Although I entered my old registration code I was charged full price.
Any news as to what you can do for me please?
Thank you
Richard
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But I never got a confirmation email.
Did I order it?
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http://wiki.jriver.com/index.php/Restoring_a_License
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Hi,
Receiving the notice that a discounted update is available at 19$, I've used the shortcut provided by your mail, inserted my MC18 code, just to see, later on, that on my credit card the amount of 39$ was deducted...
Not a very good start...
Now I hope that the code for which I've paid the entire amount will work when MC19 will be available.
I receive no reply on my query concerning the above,
Vlad
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I have Jukebox 14 which according to the email qualifies for the upgrade price but when I enter my licence code it wants to charge me the full price
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I have Jukebox 14 which according to the email qualifies for the upgrade price but when I enter my licence code it wants to charge me the full price
MJ14 isn't eligible. It was a free product.
MJ8 is.
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Ok Accepted but the wording is "from Media Jukebox 8" which would suggest version 8 and above. I don't want something for nothing but I have wasted a lot of time trying to get what I thought was a genuine bargin.
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Here's what it says:
"You can upgrade for $22.98 from any version all the way back to Media Center 10, or from Media Jukebox 8."
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I have MJ-12. Do I download the MC-19 upgrade package?
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There is no special price if you have MJ12.
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So I received a code for 19 after paying the upgrade fee. My MC still shows verison 18 with the old registration; nothing happened automatically.
What do I do with the code I received by email for 19?
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Early versions of MC19 will be available before too long.
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So I have to pay full price even if I have Media Jukebox 12 and the sales literature says "You can upgrade for $22.98 from any version all the way back to Media Center 10, or from Media Jukebox 8."
Please confirm :(
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Media Jukebox 12 was free, so it would not be an upgrade. Otherwise, everyone on the planet would get a free update ("Hey, I have MJ12! - Discount please.").
MJ8 was a paid product.
That's just my understanding.
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That's correct.
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I purchased now, no problems.
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I am a Media center 17 user and just purchased Media center 19 upgrade.
Can I download and use media center 18 with this license until media center 19 available?
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I am a Media center 17 user and just purchased Media center 19 upgrade.
Can I download and use media center 18 with this license until media center 19 available?
Yes.
And thanks for upgrading.
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Why are you guys not paying attention. 19 is not out yet. Stop trying to use your upgrade key on older versions. Be patient and wait until JR gives the go ahead. REPEAT: MC19 is not out yet.
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I don't see the special price of 18.98 - instead it is 22.98. Is this the new upgrade price?
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It is.
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Hi
I had trial version for MC18 and paid, registered version for MC17.
Bought the upgrade to MC19 and ran the licence key on my laptops with MC18. No problem.
But on my Win 8 machine I can not upgrade MC18 from trial version to registered version. I had had the trial version for two weeks on Win 8 machine before I bought upgrade. Tried to reinstall MC18 but still the same problem.
"There was a problem restoring the licence. Error details:There was a problem communicating with the licence server"
What could be causing the problem?
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This tells you how to restore a license:
http://wiki.jriver.com/index.php/Restoring_a_License
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I don't see the special price of 18.98 - instead it is 22.98. Is this the new upgrade price?
Did I miss an expiration date on the $18.98 offer?
I just dbl-checked and didnt see one on the email I rcvd?
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Did I miss an expiration date on the $18.98 offer?
I just dbl-checked and didnt see one on the email I rcvd?
On July 19 i received a second mail with a "Last Call" on the cheap upgrade, which said it'll end on Monday, which would've been the 22nd.
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Hi
I had trial version for MC18 and paid, registered version for MC17.
Bought the upgrade to MC19 and ran the licence key on my laptops with MC18. No problem.
But on my Win 8 machine I can not upgrade MC18 from trial version to registered version. I had had the trial version for two weeks on Win 8 machine before I bought upgrade. Tried to reinstall MC18 but still the same problem.
"There was a problem restoring the licence. Error details:There was a problem communicating with the licence server"
What could be causing the problem?
Hi
I have no problem with the licence itself; it insatalled without problem on two laptops without previous trial version MC18. The problem is with the computer with the trial version of MC18 (and Win 8 if that means anything?). No matter what I do I get error message during registration on that machine. Do I have to uninstall trial MC18 and also do something in the registry to be able to do an absolutely clean/new install?
Thanks for your help.
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No. You don't need to uninstall the trial. Maybe it's already licensed. Please describe exactly what happens.
Don't post your license here.
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On July 19 i received a second mail with a "Last Call" on the cheap upgrade, which said it'll end on Monday, which would've been the 22nd.
Didnt get that email - oh well $4 lesson
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MC19 will be available in an early version soon.
You can purchase a pre-release license here:
http://wiki.jriver.com/index.php/Upgrade_to_MC19
If you have questions, please post them in this thread.
I am a owner since JR 15 (now 17 version). Last night I did the pre-order for JR 19 but the system show me an error message when I tried to upgrade my current JR 17 to 18 (since 19 is still unavailable) and after paying, receive the code, etc.
Then I downloaded the trial version of 18 (since I learnt that I could upgrade from 17 to 18 until the availability of 19 version) and when I tried to restore the licence in the system (introducing my new code) again show an error message, in that case error of conexion with the server, but I do not have any problem to download JR 18 so I understand something else is happening.
I am doing everything properly but I always receive the same error message (error contacting with the server).
Could you let me know how I can proceed to upgrade to 18 (with my current 19 licence) until the availability of 19?.
THX.
Regards,
Elias.
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Please follow the instructions here:
http://wiki.jriver.com/index.php/Restoring_a_License
It could be a typo.
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I bought the license for the Media Center 19 upgrade from MC 18. It says license was successfully installed, however I take it that MC 19 is not available just yet as I can see no way of installing it. Is this correct?
Thanks in advance!
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Correct. Soon.
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Hello,
I bought version 19 (end of july) and recieved an activationkey. But i can not activate from 17 to 19. When i downloaded JRiver on my second laptop i recieved version 18 (with my activation key for version 19). I Tryed again today but my version 17 says that i have the latest version?
Is 19 not yet available or is something going wrong? By the way...JRiver is awsome i love it!
Thank you for replying,
Frank from Belgium
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Early versions of MC19 will be available soon. Just install MC18 now. The license will work with both versions.
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In downloads it says mc19 is installed. However it does not appear in mc. How do I correct this.
Thanks ,Winterbourne
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Please read the first post.
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JRiver Media Center 19.0 is available in a thread at the top of this board.
The first few builds will resemble MC18 closely. We've added some features already, but more will come over the next 150 builds or so. If you have an MC19 license, you'll just need to download MC19. You'll find it in a thread near the top of this board, when it's out, but read the thread carefully. Early builds will have rough edges.
Instructions for restoring a license are on our wiki (http://wiki.jriver.com/index.php/Restoring_a_License). You can email yourself your license(s) by visiting that page. You can see the status of your license in MC under Help/Registration Info.
If you need help, please use new the thread called "Problems and Questions (http://yabb.jriver.com/interact/index.php?topic=82730.0)".