INTERACT FORUM

More => Old Versions => Media Center 17 => Topic started by: guitarman on May 14, 2015, 03:29:59 pm

Title: restore troubles
Post by: guitarman on May 14, 2015, 03:29:59 pm

For no reason at all JRiver has stopped working. When I tried to open I got the message that the trial period was over and to purchase or restore. So I took the restore over the internet and had a key emailed to me. Of course I have no way of using this key as my only options given are to restore by internet or license file.

So are there any suggestions of what I can do to get this to work?

Title: Re: restore troubles
Post by: JimH on May 14, 2015, 03:49:11 pm

Do you have MC17 installed?

If so, you can try restoring your license.
http://wiki.jriver.com/index.php/Restoring_a_License

If it stopped working suddenly, what changed on your machine?

Antivirus programs can sometimes cause license problems.

Title: Re: restore troubles version 17
Post by: anantaman on October 01, 2015, 10:53:33 pm

Hi there
I have installed 17 as it still has the record feature in it, but when I choose restore by email, I am only sent the codes for versions 18 and 20, how cab I get the code for 17?

Thanks

Title: Re: restore troubles
Post by: JimH on October 02, 2015, 07:13:20 am

Did you use a different e-mail address?